ISO/CEI 20000 - Introduction
Published on 11. June 2020
253 pages
978-90-8753-823-1 (ISBN)
Description
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.
CONTAINS THE TEXT FOR ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
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Leo van Selm | Van Haren Publishing
ISO/CEI 20000 - Introduction
Book
10/2010
Van Haren Publishing BV
€86.85
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