Release, Control and Validation ITIL Intermediate Capability Handbook
1st Edition
Published on 4. November 2013
978-0-11-331435-5 (ISBN)
Description
This quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available. Key features: Authored and quality assured by itSMF UKEndorsed by the APM GroupFollows the ITIL Intermediate Release, Control and Validation Syllabus.Covers the following processes and functions and how they contribute to the Lifecycle:Change ManagementService Asset and Configuration ManagementService Validation and TestRelease and Deployment ManagementRequest FulfilmentService EvaluationKnowledge Management
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Duncan Anderson | Stationery Office
Release, control and validation
ITIL intermediate capability handbook
Book
11/2013
Stationery Office Books
€33.58
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