
You Said What?!
Description
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- Quick tips and strategies on communication skills
- Real-life stories of how business communication can impact your career
- Tools that help you be understood and heard
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Additional editions

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Content
- Intro
- Cover Page
- Title Page
- Copyright Page
- Acknowledgments
- Contents
- Introduction
- 1. Not Being on Your A-Game
- 2. Not Beginning With the End in Mind
- 3. Not Knowing Your Personal Brand
- 4. Not Managing Perceptions
- 5. Not Connecting and Building Relationships
- 6. Not Making Appropriate Small Talk
- 7. Meltdown of Communication Through Technology Use
- 8. Not Managing Your Social Networking
- 9. Lack of Awareness of Communication Stallers and Stoppers
- 10. Making Assumptions
- 11. Not Focusing on the Details
- 12. Not Giving and Receiving Precise Feedback
- 13. Not Adapting to Different Communication Styles
- 14. Not Reacting Professionally
- 15. Bloopers and Blunders: Saying and Doing the Wrong Thing
- 16. Ask Kim and Kerry: Answers to Sticky Situations
- 17. Not Communicating Value
- 18. Your Action Plan for Continued Success
- Bibliography
- Index
- About the Authors
System requirements
File format: ePUB
Copy protection: Watermark-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Use a reading software that can process the file format ePUB: e.g., Adobe Digital Editions or FBReader – both free (see eBook Help).
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The file format ePUB works well for novels and non-fiction books – i.e., „flowing” text without complex layout. On an e-reader or smartphone, line and page breaks automatically adjust to fit the small displays.
This eBook uses Watermark-DRM, a „soft” copy protection. This means that there are no technical restrictions to prevent illegal distribution. However, there is a personalised watermark embedded in the eBook that can be used to identify the purchaser of the eBook in the event of misuse and to provide evidence for legal purposes.
For more information, see our eBook Help page.