Benchmarking for Best Practice
1st Edition
Published on 17. February 2010
512 pages
978-1-136-42657-5 (ISBN)
Description
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading.
It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.
Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992.
It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.
Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992.
Reviews / Votes
'This book makes an excellent contribution in the fields of TQM, benchmarking and continuous learning. Based on Professor Zairi's extensive applied research in world class aspiring organizations, it offers a good reference for practitioners charged with understanding how to improve processes and best practice methods.'John Oakland
'Benchmarking for Best Practice' is a valuable reference tool at two levels. Firstly it can be used to identify key processes and measures for the critical processes which form the chapter headings. ... The book is also a treasure trove of best practice exemplars. ... Benchmarking for Best Practice is highly recommended.'
The Benchmark November 1996
'Benchmarking for Best Practice is a valuable reference tool ..
...a treasure trove of best practice exemplars.
Benchmarking for Best Practice is highly recommended.'
The Benchmark, November 1996
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
File size
8,12 MB
ISBN-13
978-1-136-42657-5 (9781136426575)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
01/2017
1st Edition
Routledge
€215.41
Shipment within 10-20 days
Book
02/1998
1st Edition
Butterworth-Heinemann
€70.55
Shipment within 15-20 days
Person
Mohamed Zairi
Content
Chapter 1 Driving businesses with quality in the 1990s; Chapter 2 Achieving a competitive advantage through TQM; Chapter 3 Critical factors for effective TQM implementation: a benchmarking approach; Chapter 4 Benchmarking quality systems: the role of auditing; Chapter 5 Benchmarking innovation management for best practice; Chapter 6 Benchmarking customer satisfaction for best practice; Chapter 7 Benchmarking supplier partnerships for best practice; Chapter 8 Benchmarking TQM in health care for best practice; Chapter 9 Benchmarking quality in financial services through the EQA self-assessment model; Chapter 10 Benchmarking performance measurement for best practice; Chapter 11 Benchmarking processes for best practice; Chapter 12 External corporate quality reporting for best practice;
