Getting Started: A Peformance Measurement Handbook
A Peformance Measurement Handbook
1st Edition
Published on 8. September 2013
217 pages
978-0-87326-613-0 (ISBN)
Description
Getting Started: A Performance Measurement Handbook serves as an introduction to the topic of performance measurement for local governments that have not yet started measuring their performance, or that have taken the first steps but found that reaping meaningful results can be a challenge. This e-book focuses on the areas of planning, development, implementation, and refinement with access to key topics, illustrative graphs, and local government websites as a powerful reference tool.
More details
Content
- Intro
- Copyright
- Contents
- Professional Resources
- Getting started
- Why measure performance?
- What services do you provide? What's the demand?
- What's the difference between performance measurement and performance management?
- It sounds good, but what's all this going to cost us?
- How do I manage perceptions?
- How do I communicate performance data with my various audiences?
- What are project and task accounting?
- How are key stakeholders and policy issues identified?
- How should key goals and measures be selected?
- What types of measures are most meaningful?
- What's not meaningful?
- Do all departments need to be involved?
- What if a contractor provides the service?
- How often should we collect data?
- How do we get staff buy-in?
- How do we get elected official buy-in?
- How often should data be reported to elected officials?
- How do we determine whether we have the infrastructure and staffing level to collect the data successfully?
- What are the potential pitfalls in data collection?
- How do we keep the momentum going?
- Data in hand
- What should we do with the data once we've got it?
- Who should conduct the data analysis?
- What steps can help ensure the data's validity?
- How do we compare to others?
- Who are our comparison jurisdictions' customers?
- How do we set a benchmark?
- What about the private sector?
- What are stretch goals?
- Why set stretch goals?
- How have others reported their findings?
- What are performance dashboards or scorecards?
- What role can social media play in performance measurement?
- What about more dynamic, searchable data?
- Are elected officials and citizens potential partners in this effort?
- What if low-tech is all we can afford?
- Do we have too much data?
- Next steps
- How and when should we report performance data to the public?
- How do we link performance measures to strategic goals?
- How do we use the data in decision-making?
- What considerations should we keep in mind when weighing cuts?
- How can employees and the public be involved in those data-driven decisions too?
- Which local governments can we look to as resources?
- How might this process mesh with outside efforts to measure our performance?
- How do we build a culture of continuous improvement?
- Appendix: ICMA Center for Performance Measurement
- Don't Panic
- Queen Creek, AZ Recycling - Contractor Performance
- What Works
- Durham Strategic Plan
- Reno, Nevada - Performance Measurement Amnesty Program, 2001
- City of Phoenix, Arizona
- 2011-2012 Performance Agreement Budget & Management Analyst
- Performance Measurement Review Checklist and Instructions for Dmb Analysts When Reviewing Budgets
- Community Design
- COMPASS Performance Measure Details Report
- Operational Performance Report
- Statement of Purpose
- 2011 Key Results Dashboard
- "Maximizing Performance, Investments and Results"
- Office of Economic Development
- Excerpt from: Comparative Performance Measurement, FY 2006 Annual Data Report, ICMA, 2007
- Woodbury
- Overall Satisfaction With City Servicesby Major Category
- Public Works
- Exhibit 21 - Employee Evaluation
