
Language, Multimodal Interaction and Transaction
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Content
- Intro
- Language, Multimodal Interaction and Transaction
- Editorial page
- Title page
- Copyright page
- Table of contents
- Preface
- Chapter 1. Language and social interaction in Southern Chinese marketplace
- Chapter 2. The research context, methodology and theoretical preliminaries
- 2.1 Shishan market
- 2.2 The data
- 2.3 Theoretical preliminaries: Avoidance vs. involvement rituals
- "ingroup" vs. "outgroup" norms
- 2.4 Theoretical preliminaries: Transaction cost
- Chapter 3. Initiating transactions: Interactional asymmetry in competitive cooperation
- 3.1 "Focus" in face-to-face encounters
- 3.2 Buyers: Diffusing interactional focus
- 3.2.1 Body torque
- 3.2.2 A tripartite participation structure
- 3.2.3 Delays in activity progression
- 3.3 Sellers: Pursuing interactional focus
- "fast-forward" strategies
- 3.3.1 Pursuing interactional togetherness
- 3.3.2 Instigating "chain of events"
- 3.3.3 Tools as emblems
- 3.4 At service shops: Embodied forward design and overlapping activity frames
- 3.5 Discussion and conclusions
- Chapter 4. The many shades and shapes of transaction: Transactions as an oral genre
- 4.1 Oral genres in the marketplace
- 4.2 Fluidity and variability: The role of information access in transaction
- 4.2.1 Speech in transactional activities
- 4.2.2 Spatial layouts and information access
- 4.3 Emergent sociality
- 4.4 Dissolving "focus" at the finish move
- 4.5 Discussion and conclusions
- Chapter 5. Making deals, blocking sales: Conflict talk in the marketplace
- 5.1 Managing conflicts
- 5.2 Bargaining in the marketplace
- 5.3 Bargaining as emergent conflict talk
- 5.4 Freebies, upselling moves, and win-win resolutions
- 5.5 Moral dimensions of bargaining: When conflicts escalate
- 5.6 Blocking sale advances with a negative style
- 5.7 Discussion and conclusions
- Chapter 6. Buyer Beware: Assessment and knowledge in the marketplace
- 6.1 Vendor spiels: Interactive construction of quality, value and prestige
- 6.2 Distributed knowledge and sensorial assessment
- 6.2.1 "Tasting moments"
- 6.3 Contesting epistemic primacy
- 6.4 Discussion and conclusions
- Chapter 7. Relationships in the marketplace: On phatic communication
- 7.1 Greetings: Rituals that control information flow
- 7.1.1 B-statements as greeting rituals
- 7.1.2 Greetings to manage norm expectation
- 7.1.3 Negative style to preempt topicalization
- 7.2 Gossip
- 7.2.1 Gossip's dubious reputation
- 7.2.2 Touched off gossip
- 7.2.3 Contested gossip
- 7.2.4 Laughing together: Gossip in chorus
- 7.3 Discussion and conclusions
- Chapter 8. Market has a heart: Empathy in conversational storytelling
- 8.1 Conversational storytelling
- 8.2 Story 1: "He lost his temper!"
- 8.3 Story 2: "Tears kept rolling down."
- 8.4 Spiral story structure
- 8.5 Identity and quotative
- 8.6 Discussion and conclusions
- Chapter 9. Language as a transaction cost: As market models evolve
- 9.1 Language, multimodal interaction and transaction cost
- 9.1.2 Verbal vs. non-verbal: The balance between efficiency and social norm
- 9.1.3 (Cross-) cultural factors
- 9.1.4 Outgroup and ingroup dynamics
- 9.2 Language and social interaction in new models of e-commerce
- 9.2.1 Vertical integration of markets: Officialdom and synthetic personalization
- 9.2.2 Manufacturing desire: The power of language in social commerce
- 9.3 Conclusion
- References
- Appendix A. The transcription conventions
- Appendix B. Abbreviations
- Index
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