Beyond The Call
Why Some of Your Team Go the Extra Mile and Others Don't Show
2nd Edition
Published on 20. November 2012
216 pages
978-1-119-96939-6 (ISBN)
Description
Why some team members go the extra mile while others don't--andhow to get more out of everyone
Business leaders know that some members of their teams go aboveand beyond while others get by doing the bare minimum. The questionon everyone's lips is how to turn every member of your organizationinto a top performer. Beyond the Call uses case studies, thereal-world stories of real managers, and groundbreaking researchfrom NYU's Stern School of Business, to answer important questionsabout performance and offer real solutions for buildinghigh-performing organizations and teams. This book will show youhow to coax every member of you team to do more, leaving behindmediocrity for excellence.
'Beyond the Call addresses a topic that goes to the veryheart of what makes organisations successful in the 21stCentury...this book provides a useful framework to help managersunderstand more about the discretionary effort. Beyondthe Call outlined discretionary effort principles that allmanagers should benefit from adopting'
Jonathan Emms, Head of Primary Care, Country Lead, PfizerUK
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Additional editions
Book
12/2012
2nd Edition
Wiley
€26.50
Shipment within 15-20 days
Content
Foreword v
1. Discretionary Effort and the Case of the Mysterious MrUnderhill 1
2. A Manifesto for Discretionary Effort 17
3. Free to Decide 37
4. Getting to Know You 65
5. Putting Others First 91
6. Fair's Fair 115
7. Team Talk 139
8. The Importance of Trust 169
9. Next Steps 191
Acknowledgements 207
Reading List 209
About the Authors 215
Index 217
