Systems, Software and Services Process Improvement

Name: Systems, Software and Services Process Improvement | 19th European Conference, EuroSPI 2012, Vienna, Austria, June 25-27, 2012. Proceedings
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19th European Conference, EuroSPI 2012, Vienna, Austria, June 25-27, 2012. Proceedings

Dietmar Winkler Rory V. O'Connor Richard Messnarz(Editor)

Springer (Publisher)

Published on 12. June 2012

364 pages

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978-3-642-31199-4 (ISBN)

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Content

Title
Preface
Recommended Further Reading
References
Organization
Table of Contents
SPI and Business Factors
Business Success in Software SMEs: Recommendations for Future SPI Studies
Introduction
Study Background
Business Success in Software Development Companies
Examining Business Success in Software SMEs Using the HSC
Phase 1 - Business Objectives Elicitation in Software SMEs
Phase 2 - Extent of Achievement of Business Objectives in Software SMEs
Objectives with Greatest Degree of Achievement
Objectives with Lowest Degree of Achievement
Summary and Conclusions
References
MEDEPRO: A Method to Deploy Processes Focused on People
Introduction
Research Work Context
Change Management
Training
Communication
Staff Involvement
MEDEPRO Method
Stage 1: Establish the Infrastructure
Stage 2: Motivate the Use and Adoption of the Processes
Stage 3: Manage Deployment
Stage 4: Monitor Deployment
Stage 5: Feedback
Case Study
Process Deployment Evaluation at the Centers
Processes Use
Critical Success Factors
Conclusions
References
A Market Based Approach for Resolving Resource Constrained Task Allocation Problems in a Software Development Process
Introduction
Game Theory in Software Engineering Literature
Mechanism Design
An Auction-Based Market Mechanism
Our Approach
Auction Basics
Rules to the Auction
A Demonstration of Our Approach
Conclusion and Future Work
References
SPI Lifecycle and Models
Rule-Based Detection of Process Conformance Violations in Application Lifecycle Management
Introduction
Background and Study Context
Framework for Detecting Conformance Violations
Process Rule Definition and Rule Base
Rule Execution Engine and Nightly Builds
Process Quality Report
Development and Evolution of Process Rules
Results
Analysis and Discussion
Hot Spots in Process Conformance
Frequently Violated Process Rules
Impact on Process Quality
Summary and Lessons Learned
References
A Model for Business Value in Large-Scale Agile and Lean Software Development
Introduction
Background and Related Work
Definitions of Business Value
Business Value in Agile Planning Practices
A Proposal for a Model for Business Value
Detailed Model Description
Intended Use and Visualization
Discussion and Future Work
Conclusions
References
Establishing a Continual Service Improvement Model: A Case Study
Introduction
Related Work
Our Contribution
Research Methods
Data Analysis
Establishing a CSI Model
Defining the Research Problem and Investigation
Building the Continual Service Improvement Model
Validating the CSI Model
Analysis
Conclusions
References
SPI Assessment and Quality
Application of the ISO/IEC 15504 Standard Based Model - innoSPICE
Introduction
The innoSPICE Innovation, Knowledge and Technology Transfer Model
Assessment Methodology for Guided Self-assessment KTT Capability
Assessment Results
Examples of Assessment Results
Profiles
Conclusion and Outlook
References
Software Process Improvement Health Checklist
Introduction
Research Method
Checklist
Software Process
SPI Process
Process Tools
Organization
Stakeholders
Process Literacy
Social Factors
Results
Software Process
SPI Process
Process Tools
Organization
Stakeholders
Process Literacy
Social Factors
Conclusions
References
Software Sustainability from a Process-Centric Perspective
Introduction
Green and Sustainable Software Process Principles and Definitions
The Sustainability Factors of the Software Processes
Addressing Sustainability in Software Processes
Sustainability Management Process
Sustainability Engineering Process
Sustainability Qualification Process
Evaluating and Improving Software Processes Sustainability
Conclusions and Future Works
References
SPI Processes and Standards
Integrating Governance, Service Management and Project Management of IT
Introduction
IT Governance Standards and Project Management with PRINCE2
PRINCE2 as Project Management Framework
ISO/IEC 20000. IT Service Management
ISO/IEC 38500. IT Governance Standard
Integrating Standards of Governance and IT Management in PRINCE2
Conclusions
References
A Harmonized Multimodel Framework for Safety Environments
Introduction
Research Background
CMM to CMMI® Constellations and a Safety Adaptation Model
ISO26262
Multimodels Approaches
A Harmonized Multimodel Framework
From a Practical Point of View
Multimodel Analysis
Multimodel Comparison
Multimodel Results
Multimodel Recommendations
Conclusions and Further Work
References
Towards the Harmonization of Process and Product Oriented Software Quality Approaches
Introduction
Related Work
Comparison Method
Mapping ISO/IEC 25010 onto Both CMMI and ISO/IEC 12207
Analyze Models
Design the Mapping
Execute the Mapping
Assess Mapping Results
Conclusions
References
SPI in SMEs
Improvement of Task Management with Process Models in Small and Medium Software Companies
Introduction
Related Work
The Method
Case Studies
Company A Case Study
Company B Case Study
Assessment of Results
Conclusions
References
Towards a Maturity Model for IT Service Management Applied to Small and Medium Enterprises
Introduction
The Brazilian Program for Software Process Improvement -MPS.BR
Research Methodology
The Proposed Model Conception
Results of the Field Research
Research Results from Other Authors
Result Consolidation and Discussion
Evaluation Using Experts Opinion
Conclusion
References
Towards Configurable ISO/IEC 29110-Compliant Software Development Processes for Very Small Entities
Introduction
Background and RelatedWorks
ISO/IEC 29110
Method Engineering
ConfigurableWorkflows
ResearchMethodology
Automating ISO/IEC 29110 RE via Process Configuration
A DomainWorkflow for ISO/IEC 29110 RE Profiles
Deriving an ApplicationWorkflow through Individualisation
Discussion
Lessons LearntWhile Interpreting ISO/IEC 29110
Threats to Validity
Conclusion
References
SPI and Implementation
Using Functional Defect Analysis as an Input for Software Process Improvement: Initial Results
Introduction
Research Setting
Functional Defect Classification
General Defect Distribution Scheme
Beizer's Taxonomy for the Functional Defects
Improved Functional Defect Classification Scheme
Applying Functional Defect Analysis in Process Improvement
General Defect Distribution
Functional Defects Classified According to Beizer's Taxonomy
Functional Defects Classified According to Our Own Defect Scheme
Further Development of the Functional Defect Scheme
Process Improvement Suggestions Based on Functional Defect Data Analysis
Discussion
Conclusion
References
Documenting Evolutionary Process Improvements with Method Increment Case Descriptions
Introduction
Research Context
Related Literature
Research Approach
Method Increment Case
Method Increment Case Description
Linking Method Increment Case Descriptions to PDD's
Evaluation
Conclusions and Further Research
References
Towards an Integration of Multiple Process Improvement Reference Models Based on Automated Concept Extraction
Introduction
Challenges and Goals
The MoSaIC Integration Approach
Meta-models
Normalization of Writing Style
Automated Extraction of IRM Concepts
Transformation Rules
Natural Language Processing Support
Tool Support
Evaluation
Future Work and Conclusions
References
Selected Key Notes and Workshop Papers
Creating Environments Supporting Innovation and Improvement
Innovating Innovation: A Conceptual Framework
Introduction
Existing Research: Methodology and Cases
Innovation Capability dEtermination (ICE)
Disruptive Innovation and Uncertainty
Case Based Approach to Improvement and Process Assessment
Innovation Update to the SPI Manifesto
Summary and Outlook
References
Towards an Ideation Process Applied to the Automotive Supplier Industry
Introduction
Drivers for the Development of an Idea Generation Process
Motivation and Methodology
Objectives
Development of an Ideation Process at KSPG AG
Analysis of the Initial Situation at KSPG AG
Analysis and Evaluation of Best Practice Examples
Approach towards an Ideation Process at KSPG AG
Essential Elements of the Ideation Process
Conclusion and Outlook
References
Launching Innovation in the Market Requires Competences in Dissemination and Exploitation
Introduction
Innovating in Europe
Innovation Success Factors in General
Diffusion of Innovation
Building on the Valorisation Competences
Pedagogic Framework and Quality Assurance
Conclusions
References
Standards and Experiences with the Implementation of Functional Safety
EU Project SafEUr - Competence Requirements for Functional Safety Managers
Introduction
Modern Challenges in Functional Safety
Methodology
Functional Safety Manager Skill Card
Functional Safety Manager Competency Requirements
Introduction to Functional Safety Management
Management of Functional Safety
Engineering Aspects of Functional Safety
Legal Aspects of Functional Safety
Safety on Product Level
Conclusion and Outlook
References
Experiences with Trial Assessments Combining Automotive SPICE and Functional Safety Standards
The Integrated Assessment Model Used
Reference Case for the Extension of Automotive SPICE with ISO 26262
Trial Assessments
Lessons Learned
Conclusions
References
Business Process Management (CertiBPM)
A Way to Support SPI Strategy through CertiBPM Training and Certification Program in Romania
Introduction
The CertiBPM Project - SPI Motivation and Source
Marketing Survey - CertiBPM Impact on SPI Politics and Strategies in Romanian Companies
The Research Context and Design
The Survey Results
Conclusions and Lessons Learned
References
EU Project BPM-GOSPEL - Applying Compliance Management Scenarios in Business Process Modelling for Trusted Business Coaching Programs
Background and Applied Methodology
Business Contexts of the Business Case Implementation
Implementing the Compliance Management Scenarios
Conclusions
References
There Is No Knowledge without Terminology: Key Factors for Organisational Learning
Current Situation
One Central Knowledge Base or Several Systems?
Terminology in the Innovation Process
Examples from the Car Industry
Demands on Organisational / Corporate Knowledge
Need for Metadata
Conclusions
References
SPI in SMEs - A Project Management Perspective
Process Improvement for the Small and Agile
Potential Problems of Process Improvement Today
How Organizations Are Viewed
Goal Alignment and Goal Orientation
Discussion on Potential Solutions
Systemic View of Organizations
Summary and Potential Research Problems for Future
References
A Practical Approach to Project Management in a Very Small Company
Introduction
The Context
The Organization
Scrum
Agile Management Tool
Tailoring Scrum in the Organization
The Tailored Process
Addition 1: The Requirements Elicitation in the Preparation Phase
Addition 2: Sprint Design
Addition 3: Sprint Test
The Support Tool for Agile Project Management
Change Management
Bugs Management
User Histories Management
Impediments Management
Sprint Planning and Load Balancing
Project Monitoring
Daily Activities Support
Conclusions
The Unfinished
References
Software Project Management in Very Small Entities with ISO/IEC 29110
Introduction
Software Project Management
ISO/IEC 29110 Standard
Engineering and Management Guide
ISO/IEC 2910 Project Management Objectives Practices
Deployment Assistance
Pilot Projects
Trials to Date
Discussion
References
Author Index

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Systems, Software and Services Process Improvement

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