
Age of Invisible Machines
Description
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Cut through the noise and unlock the transformational power of conversational AI
In the newly revised second edition of Age of Invisible Machines, renowned tech leader Robb Wilson delivers a startlingly insightful and eye-opening blueprint for using conversational AI to make your company self-driving-with a digital ecosystem of interconnected automations powering all aspects of your business.
Conversational AI is transforming every job at every company (starting yesterday) and this book is perfect for anyone affected by these technologies. You'll learn how to develop a hyperautomation strategy by identifying outdated processes and systems holding your company back.
This latest edition offers brand new chapters dedicated to fast-growing automation tools, including Large Language Models, generative AI, and much more. You'll discover ways to implement new technologies that are force-multipliers for rapid growth. A must-read for every business leader, Wilson's book debunks common myths about conversational AI while simplifying the inevitable complexity of restructuring your business to unlock the substantial opportunities this new era offers.
You'll also find:
- Incisive discussions of the ethical dilemmas that lie before us as mass adoption of conversational AI takes effect
- Fascinating examinations of what a self-driving business looks like and how you can use conversational AI to generate an enduring competitive advantage
- Strategies for creating a hyperautomated ecosystem that any company can begin using immediately
- QR links to interactive and ongoing discussions of the subjects covered in each chapter
A practical and essential exploration of the future of conversational AI and hyperautomation, Age of Invisible Machines belongs in the hands of entrepreneurs, founders, business leaders, tech enthusiasts, designers and anyone else with a stake in the future of business.
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Persons
ROBB WILSON is the CEO and co-founder of OneReach.ai, the only AI agent orchestration platform recognized as a "leader" by all top analyst firms including Gartner, Forrester, and IDC. With over two decades in AI research and user-centered design, Robb helped unlock the agentic approach to automation that's being feverishly pursued by enterprises all over the world. The GSX platform he developed traces its origins back to a DARPA initiative and is used by leaders including PepsiCo, Deloitte, and the city of Washington D.C. A former tech and design executive at publicly traded companies, Robb has mentored AI, UX and technology leaders at Amazon, Google, Salesforce, Frog, Box, and other top firms.
JOSH TYSON is an author and producer who has held leadership roles for a variety of organizations, including TEDxMileHigh and UX Magazine. He is the co-host of the Invisible Machines podcast, and his writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, Harvard Business Review, The New York Times, Observer, Stop Smiling, and Thrasher. His forthcoming novel, Alamosa, is a deconstructed coming-of-age story set in the multiverse.
Content
Preface by Josh Tyson vii
Acknowledgments ix
Introduction xi
Part I Imagining an Ecosystem of Orchestrated AI Agents 1
Chapter 1: Organizational Artificial General Intelligence Is Already Upon Us 3
Chapter 2: What Agentic AI Is- and Isn't 21
Chapter 3: Competing in the Age of OAGI 37
Chapter 4: The Ethics of Experiential AI 53
Chapter 5: How Organizational AGI Can Change the World 65
Chapter 6: This Journey Has Been Personal 95
Chapter 7: Learning the Terms 103
Part II Planning An Ecosystem for Orchestrated Ai Agents 115
Chapter 8: The Dream vs. Reality 119
Chapter 9: Ecosystem Evolution Explained 125
Chapter 10: Teams and the Co-Creation Mindset 137
Chapter 11: How to Architect Tools Like LLMs, Agents, and Generative AI 149
Chapter 12: Organizational AGI Demands an Extensible Cognitive Architecture 165
Chapter 13: Digital Twins in SPACE 187
Part III Building an Ecosystem for Orchestrated AI Agents 197
Chapter 14: Orchestrating AI Agents to Become Organizational Operating Systems 199
Chapter 15: Design Strategy for Organizational AGI 223
Chapter 16: Production Design for Organizational AGI 249
Chapter 17: Best Practices in Conversational Design 259
Part IV Conclusion 277
Chapter 18: Where Do We Go from Here? 279
Notes 293
About the Authors 301
Index 303
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