Service Level Agreements for Cloud Computing

Part I Introduction to Service Level Agreements in Service Oriented Architectures.- Motivation and Overview.- A Reference Architecture for Multi-Level SLA Management.- The Open Reference Case.- Part II Foundations for Service Level Agreements.- The SLA Model.- Service Construction Meta-Model.- Translation of SLAs into Monitoring Specifications.- Part III Scientific Innovations.- Penalty Management in the SLA@SOI Project.- Dynamic Creation of Monitoring Infrastructures.- Runtime Prediction.- Software Performance and Reliability Prediction.- Part IV Core Components of the Service Level Agreements Framework.- G-SLAM - The Anatomy of the Generic SLA Manager.- A Generic Platform for Conducting SLA Negotiations.- Part V Management of the Business Layer.- Management of the Business SLAs for Services eContracting.- Part VI Management of the Software Layer.- Model-Driven Framework for Business Continuity Management.- Managing Composite Services.- Part VII Management of the Infrastructure Layer.- SLA-Enabled Infrastructure Management.- Part VIII Selected Business Use Cases.- Introduction to the SLA@SOI Industrial Use Cases.- The ERP Hosting Use Case Scenario.- The Enterprise IT Use Case Scenario.- The Service Aggregator Use Case Scenario.- The eGovernment Use CaseScenario.