Return On Process (ROP)
Getting Real Performance Results from Process Improvement
Published on 19. April 2016
390 pages
978-1-4398-8641-0 (ISBN)
Description
Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a positive ROP.
The book details a comprehensive and coherent end-to-end process for integrating organizational performance objectives and measures to process improvement activities. Describing how to achieve real business performance results from process improvement, it supplies sound, proven advice on how to improve your organization's software and systems development and delivery processes in ways that affect your business.
Defining the relationship between performance and process, the book presents metrics for business performance and explains how to set performance and process improvement goals, measure process improvement results, and lead a performance culture.
Filled with examples and case studies that illustrate key concepts, it provides how to information based on three role categories: executive, manager, and practitioner. Describing non-traditional and innovative ways to achieve process and performance improvement, the book includes action plan guides at the end of each chapter that provide clear-cut guidance on exactly what you should and shouldn't do.
The book details a comprehensive and coherent end-to-end process for integrating organizational performance objectives and measures to process improvement activities. Describing how to achieve real business performance results from process improvement, it supplies sound, proven advice on how to improve your organization's software and systems development and delivery processes in ways that affect your business.
Defining the relationship between performance and process, the book presents metrics for business performance and explains how to set performance and process improvement goals, measure process improvement results, and lead a performance culture.
Filled with examples and case studies that illustrate key concepts, it provides how to information based on three role categories: executive, manager, and practitioner. Describing non-traditional and innovative ways to achieve process and performance improvement, the book includes action plan guides at the end of each chapter that provide clear-cut guidance on exactly what you should and shouldn't do.
Reviews / Votes
Gone are the days of process improvement for efficiency sake. Process is a critical component of innovation and business growth. This book tells you not just how to improve, but more importantly where to improve. This is the key to maximizing your return on your process. Every process professional must read this book.-Stephen Shapiro, Author, Best Practices Are StupidTrust Michael West not only to take on the subject most process improvement professionals seem afraid to raise, but to do so in such an enjoyable, practical, and easily digestible way. I thoroughly recommend reading the book from cover to cover, but once you have, you'll want to keep it close by because you will find yourself referring to it again and again. Nobody contemplating a process improvement program should proceed without first reading this book; but if you're already well on the way, I can only say 'watch out!', you might not like finding out what you've already missed! -Rob Wyatt, IT Director, Product and Supply Chain, Dell
Michael West's insights completely rebuild and restore the long abandoned and decrepit bridge between investment in process improvement and the return on that investment . A must read for any business leader who wants his or her business to still exist in the near future!-Marc Vandenplas, Executive Strategy Consultant
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
Illustrations
68 s/w Abbildungen, 36 s/w Tabellen
68 b/w images and 36 tables
File size
7,16 MB
ISBN-13
978-1-4398-8641-0 (9781439886410)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
03/2013
1st Edition
Taylor & Francis
€187.20
Shipment within 15-20 days
Person
Michael West is a lifelong practitioner and student of process improvement. He is the co-founder of Natural Systems Process Improvement (Natural SPI), a consultancy specializing in designing, developing, and deploying process systems that enable performance improvement gains. Mr. West's process insights and innovations have helped many organizations in various sectors of the economy achieve real process and performance improvement. His process consulting clients include ATK, Autodesk, AVL, BAE, BB&T, Crane Aerospace, DCS, Deloitte, Sandia National Labs, and the US Navy. Mr. West frequently presents and speaks at industry conferences and is the author of Real Process Improvement Using the CMMI (CRC Press, Boca Raton, Florida, 2004).
Content
Introduction. Real Performance. Real Process Improvement. Building a Performance Culture. What Could Be.
