
Designing for Behavior Change
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Content
- Intro
- Contents
- Foreword
- Preface
- Part I: Understanding the Mind and Behavior Change
- Chapter 1: How the Mind Decides What to Do Next
- The Deliberative and Intuitive Mind
- Making Sense of the Mind
- Most of the Time, We're Not Actually "Choosing" What to Do Next
- Even When We "Choose," Our Minds Save Work
- The Obvious, Simple Stuff Is Really Important
- A Map of the Decision-Making Process
- On a Napkin
- Chapter 2: Why We Take Certain Actions and Not Others
- A Simple Model of When, and Why, We Act
- The Create Action Funnel
- On a Napkin
- Chapter 3: Strategies for Behavior Change
- A Decision or a Reaction: Three Strategies to Change Behavior
- Strategy 1: Cheat!
- Strategy 2: Make or Change Habits
- Strategy 3: Support the Conscious Action
- A Recap of the Three Strategies
- On a Napkin
- Part II: Discovering the Right Outcome, Action, and Actor
- Chapter 4: Figuring Out What You Want to Accomplish
- Start with the Product Vision
- Nail Down the Target Outcome
- Identify Additional Constraints
- Generate a List of Possible Actions for Users to Take
- On a Napkin
- Chapter 5: Selecting the Right Target Action
- Research Your Target Users
- Select the Ideal Target Action
- Define Success and Failure
- How to Handle Very Diverse Populations
- On a Napkin
- Part III: Developing the Conceptual Design
- Chapter 6: Structuring the Action
- Start the Behavioral Plan
- Tailor It
- Simplify It
- Make It "Easy"
- On a Napkin
- Chapter 7: Constructing the Environment
- Tactics You Can Use
- Increase Motivation
- Cue the User to Act
- Generate a Feedback Loop
- Knock Out the Competition
- Remove or Avoid Obstacles
- Update the Behavioral Plan
- On A Napkin
- Chapter 8: Preparing the User
- Tactics You Can Use
- Narrate the Past to Support Future Action
- Associate with the Positive and the Familiar
- Educate Your Users
- How Training Your Users Fits In
- Update the Behavioral Plan
- How Behavior Change Techniques Relate to the Thought the Behavior Requires
- On a Napkin
- Part IV: Designing the Interface and Implementing It
- Chapter 9: Moving from Conceptual Designs to Interface Designs
- Take Stock
- Extract the Stories or Specs
- Provide Structure for Magic to Occur
- On a Napkin
- Chapter 10: Reviewing and Fleshing Out the Interface Designs
- Look for Big Gaps
- Look for Tactical Opportunities
- On a Napkin
- Chapter 11: Turning the Designs into Code
- Put the Interface Design in Front of Users
- Build the Product
- Go Lean If Possible
- On a Napkin
- Part V: Refining the Product
- Chapter 12: Measuring Impact
- Why Measure Impact?
- Where to Start: Outcomes and Metrics
- How to Measure Those Metrics
- Determining Impact: Running Experiments
- Determining Impact: Unique Actions and Outcomes
- Other Ways to Determine Impact
- What Happens If the Outcome Isn't Measurable Within the Product?
- On a Napkin
- Chapter 13: Identifying Obstacles to Behavior Change
- Watch Real People Using the Product
- Check Your Data
- Figure Out How to Fix the Obstacles
- On a Napkin
- Chapter 14: Learning and Refining the Product
- Determine What Changes to Implement
- Measure the Impact of Each Major Change
- When Is It "Good Enough"?
- How to (Re-)Design for Behavior Change with an Existing Product
- On a Napkin
- Part VI: Putting It into Practice
- Chapter 15: Common Questions and a Start-to-Finish Example
- An Example of the Approach
- Questions About How and Why We Act
- Questions About the Mechanics of Building Behavior Change Products
- Chapter 16: Conclusion
- Four Lessons
- Themes
- Looking Ahead
- Appendix A: Glossary of Terms
- Appendix B: Resources to Learn More
- Appendix C: Bibliography
- Appendix D: Endnotes
- Index
- About the Author
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