Customer with a Capital C
Customer-Centric Service in a Nutshell
Published on 31. March 2015
152 pages
978-1-4828-2996-9 (ISBN)
Description
Customer with a Capital C provides a unique insight into the workings of one of North Americas foremost customer service organizations, Headsets.com.
Over the past decade the author, Ken Welsh, has worked as Headsets.coms voice coach, helping distil the vision of the companys CEO, Mike Faith, into a practical skill set. Mikes vision has always been to create a company where the customer comes first, second, and alwaysa company that is truly customer-centric.
With the help of everyone at Headsets.com, Ken Welsh has written Customer with a Capital C as a simple, easily read case study of a truly customer-centric organization. Through this, Customer with a Capital C provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.
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03/2015
Partridge Singapore
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Person
Ken is an Australian-based, international business voice coach specializing in creating the Voice of a Business-the language, tone, rhythm, and message. He works with businesses in over ten countries including education, sales, IT, health care, security, transport, land-use planning as well as government and non-government or non-profit organizations.
