Feedback That Works: How to Build and Deliver Your Message, First Edition
How to Build and Deliver Your Message
1st Edition
Published on 1. May 2018
34 pages
978-1-932973-05-1 (ISBN)
Description
This is the first edition of this title. A revised edition has now been released (9781604919219). Effective feedback, whether it's meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person's behavior you observed in that situation. And third, describe the impact that behavior had on you. The result is a message that is clear and that can inspire action and productive change
More details
Other editions
Additional editions
Center for Creative Leadership (CCL) | Sloan R. Weitzel
Feedback That Works
How to Build and Deliver Your Message
Book
03/2000
Centre for Creative Leadership
€36.08
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Content
- Intro
- What is Effective Feedback?
- Ten Common Mistakes in Giving Feedback
- Developing Effective Feedback Skills
- Capture the Situation
- Describe the Behavior
- Explain the Impact
- Maintaining the Message
- Putting It All Together
- What to Do and What Not to Do When Giving Feedback
- Words with Impact
- Suggested Resources
- Background
- Key Point Summary
