
Managers as Designers in the Public Services
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Content
- Cover
- Contents
- CHAPTER 1
- Design Matters for Public Managers
- Paradise lost: tales from the trenches
- The strange history of the ICS: a cautionary tale
- Theoretical interlude
- Paradise regained: there is an alternative
- Technomagic
- The sociology of magic
- Magical thinking and the ICS
- Design - the rescue remedy
- CHAPTER 2
- Managing, Designing and Public Sector Reform
- Historical prologue
- (Re)enter the manager-as-designer
- The reform of public services
- New Public Management
- NPM and managerialism: RIP?
- Managing to improve public services
- Public Sector Reform: designing services for public value
- Design in the Big Society
- Grass-roots innovation
- A case study from the trenches
- Theoretical coda: design as bricolage, leaders as tricksters
- CHAPTER 3
- The Knowledge-Base of Design
- Evidence-based management - the very idea!
- Examples: Goal setting theory and IT strategic alignment
- Sociotechnical design
- Principles of sociotechnical design
- Two examples of STSD
- Post-script: STSD and the ICS
- Soft Systems Methodology
- Systems thinking - Senge and Seddon
- Borrowing from software engineering: user-centred design
- Homo Faber and the abundance of technique
- CHAPTER 4
- Design in Action
- IT - commodity or competitive weapon?
- Business Process Reengineering
- BPR in the public sector
- Redesigning public services: A tale of two cities
- A brief history of the GMAS computer project
- Evaluation
- Comparisons with LAS: management lessons
- Epilogue
- SPRINT: a design and innovation methodology
- An overview of SPRINT
- Case Studies
- Reflections on innovation at Salford: a curate's egg
- Small is beautiful
- CHAPTER 5
- Implications for Education, Research and Policy
- Learning design and building organisational capacity
- Implications for Management Education and Research
- Teaching Evidence-Based Management (EBM)
- Implications for Reform: Policy by Design
- Magic in the Risk Society: the Vetting and Barring debacle
- Reform as learning
- Reforming reform
- Beyond technomagic - reprise
- Make kitsch the enemy
- Appendix 1
- A Conversation with a CIO on Alignment
- Appendix 2
- Methodological Potpourri
- The Viable Systems Model
- VSM in action: a case study
- Scenario-based design
- Agile Software Development with Scrum
- Appendix 3
- SPRINT Accreditation and the Practicum
- Appendix 4
- Binary Diagnostic Tests and Bayes Theorem
- Bayes Theorem
- Bibliography
- Acknowledgements
- Index
- About the Author
- About Triarchy Press
- Other Titles
- BackCover
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