
Introduction to Information Systems, Global Edition
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Content
- Cover
- Title
- Copyright
- Contents
- Preface
- Acknowledgments
- Chapter 1 Information Systems and People
- Learning Objectives
- Introduction
- Information Systems in Action
- Managing Operations
- Supporting Customer Interactions
- Making Decisions
- Collaborating on Teams
- Gaining Competitive Advantage
- Improving Individual Productivity
- The Nature of Information
- What Makes Information Valuable?
- The Components of an Information System
- People
- Technology
- Processes
- Data
- Information Systems, the Discipline
- Information Systems Throughout the Organization
- Information Systems in Business
- Information Systems in Nonprofits and Government
- Inside the it Department
- Collaborating on Information Systems
- Improving Your Own Productivity
- Promises, Perils, and Ethical Issues
- Privacy Breaches and Amplification Effects
- THE ETHICAL FACTOR: Ethical Issues Surrounding Information Systems
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Excel Application: Manpower Planning Spreadsheet
- Access Application: Information Systems in Business
- Case Study #1 Nasdaq's Information Challenges: Facebook's Botched Public Opening and High Frequency Trading
- Case Study #2 Breaking News: Twitter's Growing Role in Emergencies and Disaster Communications
- E-Project 1 Analyzing the May 6 "Flash Crash" with Excel Charts
- E-Project 2 Gathering, Visualizing, and Evaluating Reports from Twitter and Other Sources During a Disaster
- Chapter Notes
- Chapter 2 Information Systems and Strategy
- Learning Objectives
- Introduction
- Porter's Five Competitive Forces
- Threat of New Entrants
- Power of Buyers
- Power of Suppliers
- Threat of Substitutes
- Rivalry Among Existing Competitors
- Factors That Affect How the Five Forces Operate
- Disruptive Technology and Innovations
- Government Policies and Actions
- Complementary Services and Products in the Ecosystem
- Environmental Events and "Wildcards"
- The Value Chain and Strategic Thinking
- Extending the Value Chain: From Suppliers to the Firm to Customers
- Benchmarking Components of the Value Chain
- THE ETHICAL FACTOR: Ethical Responsibility in an Extended Value Chain
- It Benchmarks
- Competitive Strategies in Business
- The Role of Information Systems in Strategy
- Information Systems: Run, Grow, and Transform the Business
- Information Strategies and Nonprofit Organizations
- Fund-Raising
- Volunteering
- Information Strategies and Government
- Does IT Matter?
- Spending on Running, Growing, and Transforming
- Leveling Up!: A Strategic Analysis
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Excel Application: It Benchmarks
- Access Application: Telethon Call Reports
- Case Study #1 Can GameStop Survive with Its Brick-and-Mortar Stores?
- Case Study #2 The Open Internet Coalition and the Battle for Net Neutrality
- E-Project 1 Identifying Company Strategy with Online Financial Chart Tools
- E-Project 2 Analyzing Movie Download Times with Excel
- Chapter Notes
- Chapter 3 Information and Communications Technologies: The Enterprise Architecture
- Learning Objectives
- Introduction
- The Hardware
- Input and Output
- Processing
- Storage
- THE ETHICAL FACTOR: Ethical Implications of Big Data
- The Software
- Types of Software
- How Is Software Created?
- Networks and Telecommunications
- Transmission Media and Protocols
- Types of Networks
- Network Protocols
- The Enterprise Architecture
- Trends in Enterprise Architectures
- Guiding the Architecture
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Excel Application: Analyzing Growth in Computer Storage Capacities
- Access Application: Managing Ict Assets with a Database
- Case Study #1 Google Glass and Wearable Technologies
- Case Study #2 Rolling Out Its 4G Network, Sprint Nextel Competes with Rivals
- E-Project 1 Voluntary Distributed Computing
- E-Project 2 Using Excel to Analyze Cost Effectiveness for 4G Rollouts
- Chapter Notes
- Chapter 4 Databases and Data Warehouses
- Learning Objectives
- Introduction
- The Nature of Information Resources
- Structured, Unstructured, and Semi-Structured Information
- Metadata
- The Quality of Information
- Managing Information: From Filing Cabinets to the Database
- Tables, Records, and Fields
- The Rise and Fall of File Processing Systems
- Databases and Database Management Software
- Developing and Managing a Relational Database
- Planning the Data Model
- Accessing the Database and Retrieving Information
- THE ETHICAL FACTOR: Ethical Issues in Database Design: The Case of Ethnic Identification
- Managing and Maintaining the Database
- Multiple Databases and the Challenge of Integration
- Shadow Systems
- Integration Strategies and Master Data Management
- Data Warehouses and Big Data
- Building the Data Warehouse
- The Challenge of Big Data
- Strategic Planning, Business Intelligence, and Data Mining
- The Challenges of Information Management: The Human Element
- Ownership Issues
- Databases Without Boundaries
- Balancing Stakeholders' Information Needs
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Excel Application: Managing Catering Supplies
- Access Application: DD-Designs
- Case Study #1 U.K. Police Track Suspicious Vehicles in Real Time with Cameras and the License Plate Database
- Case Study #2 Colgate-Palmolive Draws on Its Global Database to Evaluate Marketing Strategies
- E-Project 1 Identifying Suspects with a License Plate Database: Constructing Queries with Access
- E-Project 2 Building a Database for Customer Records
- Chapter Notes
- Chapter 5 Information Systems for the Enterprise
- Learning Objectives
- Introduction
- Finance Management
- Components of Financial Information Systems
- Financial Reporting, Compliance and Transparency
- Human Capital Management
- Components of Human Capital Management Systems
- HCM Metrics
- Managing the Supply Chain
- THE ETHICAL FACTOR: Ethics and Talent Management
- Supply Chain Fundamentals
- Measuring Performance in Supply Chains
- Information Systems and Technology for Supply Chain Management
- Customer Relationship Management
- CRM Goals and Metrics
- CRM Strategies and Technologies
- Enterprise Resource Planning (ERP): Bringing It All Together
- ERP Components
- Integration Strategies
- Implementation Issues
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Excel Application: Performance Bicycle Parts
- Access Application: VSI Consultants
- Case Study #1 Helping the Homeless: A Customer-Centric Approach with CRM Software
- Case Study #2 Winning the War for Talent: The Mandarin Oriental's Talent Management System
- E-Project 1 CRM for Human Services Agencies
- E-Project 2 Evaluating Employment and Recruitment Websites
- Chapter Notes
- Chapter 6 The Web, E-Commerce, and M-Commerce
- Learning Objectives
- Introduction
- Developing a Web Strategy
- Choosing a Goal
- Naming the Website
- Building the Website
- Website Design
- THE ETHICAL FACTOR: Website Accessibility: Why Is Progress So Slow?
- Software Development Strategies for the Web
- E-Commerce
- The Online Transaction and E-Commerce Software
- E-Commerce Security
- E-Commerce Trust
- Mobile Devices and M-Commerce
- Why Mobile Matters
- Designing Websites and Apps for Mobile Devices
- M-Commerce and Mobile Payments
- Marketing the Website
- Search Engine Optimization
- Web Advertising
- Web 2.0 and Beyond
- Crowdsourcing and Collective Intelligence
- Expanding Data and Sensory Input: The "Internet of Things"
- The Learning Web
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Website Application: Heritage Dogs
- Excel Application: Heritage Dogs Website Metrics
- Access Application: Springfield Animal Shelter
- Case Study #1 Mobile Payments and the Digital Wallet
- Case Study #2 Pandora Internet Radio: The Net Threatens the Music Business (Again)
- E-Project 1 Examining Top M-Commerce Sites
- E-Project 2 Exploring Pandora's Web Analytics
- Chapter Notes
- Chapter 7 Business Intelligence and Decision Making
- Learning Objectives
- Introduction
- Levels of Decision Making
- Operational Level
- Tactical Level
- Strategic Level
- Sources of Business Intelligence
- Transactional Databases, Data Warehouses, and Internal Data Sources
- External Data Sources and Big Data
- THE ETHICAL FACTOR: The Ethics of Tagging Faces in Photos
- Data Mining and Analytics
- Analyzing Patterns, Trends, and Relationships
- Simulating, Optimizing, and Forecasting
- Artificial Intelligence
- Web Analytics
- Web Metrics
- Analyzing Traffic and Achieving Success
- Putting It All Together: Dashboards, Portals, and Mashups
- Dashboards
- Portals
- Mashups
- Business Intelligence: The Human Element
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Excel Application: Analyzing Revenue and Expenses for City Hospital Seminars
- Access Application: Marketing City Hospital Seminars
- Case Study #1 Cracking Fraud with Government's Big Data
- Case Study #2 TV and Twitter: How Nielsen Rates Programs with "Social TV"
- E-PROJECT 1 Detecting Suspicious Activity in Insurance Claims
- E-PROJECT 2 Analyzing Nielsen TV Ratings with Excel
- Chapter Notes
- Chapter 8 Collaborating with Technology
- Learning Objectives
- Introduction
- The Evolution of Collaborative Technologies
- Discussion Forums
- Instant Messaging and Texting
- Group Decision Support Systems (GDSS)
- Web Conferencing
- Interactive Video
- Shared Workspaces
- Web 2.0 Collaborative Technologies
- Blogs
- Wikis
- Social Networking
- Microblogging
- Virtual Worlds
- Unified Communications
- Capabilities for Unified Communications
- Universal Dashboards
- The Human Element and Collaborative Technologies
- Psychological Characteristics of Online Environments
- THE ETHICAL FACTOR: Flash Mobs and Free Speech: Should Police Block Mobile Messaging Services?
- Managing Online Impressions
- Group Dynamics in Virtual Teams
- Making Virtual Teams Work
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Excel Application: Going Green!
- Access Application: Cloud 9
- Case Study #1 "Telepresence Robots" Support Remote Collaboration
- Case Study #2 Yahoo! Bans Telecommuting: Was It the Right Move?
- E-Project 1 Estimating Breakeven Pricing for Telepresence Robots Using a Spreadsheet
- E-Project 2 Estimating Savings for Virtual Work Using an Excel Model
- Chapter Notes
- Chapter 9 Knowledge Management and E-Learning
- Learning Objectives
- Introduction
- The Nature of Intellectual Capital
- Types of Intellectual Capital
- Types of Knowledge
- Managing Intellectual Capital
- Knowledge Management Strategies and Technologies
- Identify the Goal
- Locate the Sources
- Capture the Knowledge
- Organize, Share, and Value Knowledge
- Knowledge Management: Pitfalls and Promises
- The Human Element: why Share Knowledge?
- Incentives for Knowledge Sharing
- THE ETHICAL FACTOR: Knowledge Sharing in Fast-Paced Industries: The Case of Formula One Racing
- Technology Hurdles and Content Issues
- The Semantic Web
- Practical Tips for Launching a Knowledge Management Project
- E-Learning
- Comparing E-Learning Approaches
- Creating an E-Learning Program
- Course Development
- Learning Objects
- Content Authoring Tools
- Collaboration Tools
- Strategies to Prevent Cheating
- Learning Management Systems
- E-Learning in Education
- Differences Between Corporate and Education E-Learning
- Comparing E-Learning and Classroom Learning
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Excel Application: Top Talent
- Access Application: Top Talent
- Case Study #1 Lynda.com: How an E-Learning Entrepreneur Rides Waves of Change
- Case Study #2 Diplopedia: Managing State Department Knowledge with a Wiki
- E-Project 1 Exploring the World of Online Courses
- E-Project 2 Managing the Human Element on Wikipedia with Technology
- Chapter Notes
- Chapter 10 Ethics, Privacy, and Security
- Learning Objectives
- Introduction
- Ethics
- Ethical Frameworks
- Ethics and the Law
- Ethical Issues and Information and Communications Technologies
- Information Ethics
- Intellectual Property and Digital Rights Management
- Plagiarism
- Privacy
- Trading Privacy for Convenience and Freebies
- Anonymity
- Surveillance
- "The Right to be Forgotten"
- Information Security
- Risk Management
- Identifying Threats
- THE ETHICAL FACTOR: Ethical Dilemmas in a Distributed Denial of Service Attack
- Assessing Vulnerability
- Administrative Security Controls
- Technical Security Controls
- Information Security and Cloud Computing
- The Human Element in Information Ethics, Security, and Privacy
- Cognitive Issues and Productivity
- Social Engineering and Information Security
- Security Awareness and Ethical Decision Making
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Excel Application: Citywide Community College
- Access Application: Citywide Community College
- Case Study #1 Zynga Kills Petville and Angers Virtual Pet Owners
- Case Study #2 Community Policing on the Internet: Spamhaus Targets Worldwide Spammers and Draws a Massive Distributed Denial of Service Attack
- E-Project 1 Tracking the Trackers: Investigating How Third-Party Cookies Steer the Ads You See
- E-Project 2 Analyzing Spammers by Country, Using Excel Pivot Tables
- Chapter Notes
- Chapter 11 Systems Development and Procurement
- Learning Objectives
- Introduction
- Systems Development Life Cycle
- Planning
- Analysis
- Design Phase
- Development Phase
- Testing Phase
- Implementation
- Maintenance
- Software Development Strategies
- THE ETHICAL FACTOR: Developing Systems That Promote Ethical Decision Making and Social Responsibility
- Waterfall Software Development
- Iterative Methods
- Agile Methods
- Comparing Software Development Approaches
- Type of Project
- Organizational Culture
- Is Waterfall Dead?
- Software Procurement: The "Buy" Strategy
- Pros and Cons of Build and Buy
- The Procurement Process
- Adaptation and Customization
- The Human Element in Systems Development and Procurement
- Cross-Functional Teams
- The Role of Senior Management
- Working With Consultants
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Excel Application: Jay's Bikes
- Access Application: Managing a Recipe Collection
- Case Study #1 Baby Steps Toward Scrum: How Babycenter.com Made the Cultural Transition to Agile Software Development
- Case Study #2 Extreme Programming at the U.S. Strategic Command
- E-Project 1 Watching Babycenter.com Change over Time with the Internet Archive
- E-Project 2 Analyzing Software Defect Rates Using Excel
- Chapter Notes
- Chapter 12 Project Management and Strategic Planning
- Learning Objectives
- Introduction
- What Is a Project?
- Projects vs. Processes
- The Triple Constraint: Time, Cost, and Scope
- Project Management
- The Five Project Management Processes
- The Role of the Project Manager
- THE ETHICAL FACTOR: Code of Ethics for Project Managers
- Project Management Software
- Managing Time
- Managing People and Resources
- Managing Costs
- Why Projects Succeed, and Why They Fail
- Why Do Projects Fail?
- Success Factors for Project Management
- Strategic Planning for Information Systems
- Vision, Principles, and Policies
- Project Portfolio Management
- Disaster Recovery and Business Continuity
- Technology and Industry Trends
- Planning for the Future: The Human Element
- Cognitive Biases and Strategic Planning
- The Black Swan
- Online Simulation
- Chapter Summary
- Key Terms and Concepts
- Chapter Review Questions
- Projects and Discussion Questions
- Application Exercises
- Excel Application: Creating a Gantt Chart with Excel
- Access Application: Apprentice Project Managers
- Case Study #1 Predicting the Future: Gartner's Research Informs Strategic Planning
- Case Study #2 JetBlue and WestJet: A Tale of Two Software Implementations
- E-Project 1 Checking on Gartner's Predictions
- E-Project 2 Analyzing Airline Performance with Excel Pivot Tables
- Chapter Notes
- Case Studies
- Glossary
- A
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- D
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- G
- H
- I
- J
- K
- L
- M
- N
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- P
- R
- S
- T
- U
- V
- W
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
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