
The Routledge Handbook of Language in the Workplace
Description
Alles über E-Books | Antworten auf Fragen rund um E-Books, Kopierschutz und Dateiformate finden Sie in unserem Info- & Hilfebereich.
Reviews / Votes
"This handbook provides a superb overview of the field of language and communication in the workplace. Written in a highly accessible style, its five main sections offer a comprehensive picture of this multifaceted field, with each of the section chapters explaining historical background as well as current research and developments. I'll definitely be referring to it regularly. Very highly recommended!"Helen Spencer-Oatey, University of Warwick, UK
More details
Other editions
Additional editions


Person
Content
Meredith Marra and Jo Angouri
Acknowledgements
Introduction
Bernadette Vine
Section I: Theoretical and Methodological Approaches
1 Interactional Sociolinguistics
Cynthia Gordon and Joshua Kraut
2 Conversation Analysis
Merran Toerien
3 Critical Discourse Studies
Veronika Koller
4 Linguistic Ethnography
Nick Wilson
5 Corpus Linguistics
Michael Handford
6 (Im)politeness Theory
Michael Haugh and Yasuhisa Watanabe
7 Rapport Management
Jeannie Fletcher
8 Social Constructionism
Mariana Lazzaro-Salazar
9 Communities of Practice
Brian W. King
10 Genre Theory
Kieran A. File
Section II: Different Workplace Settings
11 Corporate Settings
Dorien Van De Mieroop and Jonathan Clifton
12 Language in Blue-Collar Workplaces
Dorte Lonsmann and Kamilla Kraft
13 Language in Legal Settings
Bronwen Innes
14 Service Encounters
J. Cesar Felix-Brasdefer
15 Call Centre Discourse
Jon S. Y. Hui
16 Genetic Counselling
Olga Zayts
Section III: Key Areas of Workplace Talk
17 Directives in Workplace Discourse
Junko Saito and Haruko Minegishi Cook
18 Relational Talk at Work
Julien C. Mirivel and Ryan Fuller
19 Humour in the Workplace
Bernie Chun Nam Mak
20 Workplace Narratives
Hans J. Ladegaard
21 Miscommunication at Work
Maria Stubbe
22 Conflict Talk
Almut Koester
23 Argumentation in the Workplace
Jerome Jacquin
24 Interpreting in the Workplace
Chase Wesley Raymond
Section IV: Identity and the Workplace
25 Gender and the Workplace
Louise Mullany and Melissa Yoong
26 Leadership
Stephanie Schnurr
27 Intercultural Communication in the Workplace
Janet Holmes
28 Identity in the Workplace in a Context of Increasing Multilingualism
Georges Luedi
29 Men's Talk in Women's Work: Doing Being a Nurse
Joanne McDowell
30 Professional Identity Construction: Cabin Crew Discourse
Barbara Clark
Section V: Applications
31 Vocational Education
Stefano A. Losa
32 Gender, Language, and Leadership: Enabling Women Leaders
Judith Baxter
33 Language Preparation for Internationally Educated Professionals
Julie Kerekes
34 Language Learning On-the-Job
Lynda Yates
System requirements
File format: PDF
Copy-Protection: Adobe-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Install the free reader Adobe Digital Editions prior to download (see eBook Help).
- Tablet/smartphone (Android; iOS): Install the free app Adobe Digital Editions or the app PocketBook before downloading (see eBook Help).
- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (only limited: Kindle).
The file format PDF always displays a book page identically on any hardware. This makes PDF suitable for complex layouts such as those used in textbooks and reference books (images, tables, columns, footnotes). Unfortunately, on the small screens of e-readers or smartphones, PDFs are rather annoying, requiring too much scrolling.
This eBook uses Adobe-DRM, a „hard” copy protection. If the necessary requirements are not met, unfortunately you will not be able to open the eBook. You will therefore need to prepare your reading hardware before downloading.
Please note: We strongly recommend that you authorise using your personal Adobe ID after installation of any reading software.
For more information, see our eBook Help page.