Teaching User Experience
A Process Approach
Published on 27. October 2025
332 pages
978-1-040-45007-9 (ISBN)
Description
Outlining a process approach, this book offers a theoretical and pedagogical framework for how to teach user experience (UX) from a technical and professional communication (TPC) perspective.
Recognizing that pedagogy is local to an institution, context, and community, the collection includes teaching cases and stories that demonstrate how instructors in TPC uniquely approach the complexity of teaching UX. This book introduces a six-stage process (empathize, define, design, evaluate, iterate, and implement) that instructors can adapt to their own classrooms. It includes case studies that showcase innovative teaching using the six-stage process, such as creating accessible products for community partners with disabilities and culturally responsive content using Indigenous research methods. This book incorporates Black and Indigenous design perspectives, bridging theory and practice to prepare students for ethical design work.
This book will appeal to instructors teaching UX within TPC programs and administrators interested in curricular innovation to bring more UX into their programs. The collection can also be used for postgraduate pedagogy courses offered within TPC programs.
Recognizing that pedagogy is local to an institution, context, and community, the collection includes teaching cases and stories that demonstrate how instructors in TPC uniquely approach the complexity of teaching UX. This book introduces a six-stage process (empathize, define, design, evaluate, iterate, and implement) that instructors can adapt to their own classrooms. It includes case studies that showcase innovative teaching using the six-stage process, such as creating accessible products for community partners with disabilities and culturally responsive content using Indigenous research methods. This book incorporates Black and Indigenous design perspectives, bridging theory and practice to prepare students for ethical design work.
This book will appeal to instructors teaching UX within TPC programs and administrators interested in curricular innovation to bring more UX into their programs. The collection can also be used for postgraduate pedagogy courses offered within TPC programs.
Reviews / Votes
"If you teach user experience (UX), you need this book. You'll appreciate the practical advice for guiding students to grow as agents of design change. The fascinating teaching cases offer many actionable ideas for taking a socially just and rhetorically sensitive approach to design practice."Karen A. Schriver, author of Dynamics of Document Design: Creating Texts for Readers
"Technical communication (TC) teachers and administrators: You need this book! Build your confidence about using user experience (UX) to frame a TC project. Adapt one or more of the 14 engaging, inspiring, and very practical case studies to bring UX into your TC courses.
Teaching User Experience is a must to have, read, and use."
Janice (Ginny) Redish, author of Letting Go of the Words-Writing Web Content that Works
More details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Professional and scholarly
Illustrations
14 Tables, black and white; 24 Line drawings, black and white; 18 Halftones, black and white; 42 Illustrations, black and white
File size
4,54 MB
ISBN-13
978-1-040-45007-9 (9781040450079)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
10/2025
1st Edition
Routledge
€64.20
Shipment within 10-20 days
Book
10/2025
1st Edition
Routledge
€208.30
Shipment within 10-20 days
Persons
Heather Noel Turner is an associate professor in the Department of English at Santa Clara University, USA.
Emma J. Rose is a professor in the Department of Culture, Arts, & Communication at the University of Washington Tacoma, USA.
Emma J. Rose is a professor in the Department of Culture, Arts, & Communication at the University of Washington Tacoma, USA.
Content
Section I: A Process Approach 1. A Designerly Way of Learning 2. From Knowing to Doing: Designerly Knowledges Embedded in UX Processes 3. Doing Differently: Designerly Approaches in TPC 4. A Case for Black User Experience Design 5. UX Pedagogy Perspectives from Industry Section II: Breadth 6. Teaching Content Design for Inclusivity: A UX Writing Curriculum 7. Thinking with Owls: Adding a Value-Sensitive Design Intervention to Iterate Cross-Species Interface Empathy and Definition 8. Making Inroads: Using the UX Process in TPC Service Course Design to Incorporate Accessibility and Access 9. Teaching Accessibility Through UX Design Section III: Depth 10. Cultivating Empathy in UX Students: Creating an Instructional Heuristic of Care, Sensibility, and Advocacy 11. Empathizing and Defining Issues with Testimonios: A Case Study on The Impact of Teaching UX through a Social Justice Lens 12. Critical Empathy and Student UX Dispositions 13. Teaching the Teardown: Reverse Engineering the UX Process 14. Using Nudge Theory to Evaluate and Iterate Designs to Support User Decision Making 15. Community-Engaged UX: Starting with Empathy 16. Moving Beyond the Problem of Rain: Teaching UX Design to Engineering Students in the Arabian Gulf 17. Iteration and Implementation: Addressing Period Poverty on Campus 18. UX and TPC Looking Forward
