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Description
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Persons
Content
- Cover
- Guest editorial: age is a construct, not a characteristic
- Researcher or respondent: a personal commentary on ageing and the servicescape
- Information processing by elderly consumers: a five-decade review
- Aging and the preference for the human touch
- Why do older consumers avoid innovative products and services?
- Age identity, stereotypes and older consumers' service experiences
- Elderly customers' reactions to service failures: the role of future time perspective, wisdom and emotional intelligence
- Understanding self-service technology adoption by "older" consumers
- Frontline employee age and customer mistreatment: a meta-analysis
- Companion cocreation: improving health service encounters of the elderly
- Well-being in later life: a life course perspective
System requirements
File format: PDF
Copy-Protection: Adobe-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Install the free reader Adobe Digital Editions prior to download (see eBook Help).
- Tablet/smartphone (Android; iOS): Install the free app Adobe Digital Editions or the app PocketBook before downloading (see eBook Help).
- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (only limited: Kindle).
The file format PDF always displays a book page identically on any hardware. This makes PDF suitable for complex layouts such as those used in textbooks and reference books (images, tables, columns, footnotes). Unfortunately, on the small screens of e-readers or smartphones, PDFs are rather annoying, requiring too much scrolling.
This eBook uses Adobe-DRM, a „hard” copy protection. If the necessary requirements are not met, unfortunately you will not be able to open the eBook. You will therefore need to prepare your reading hardware before downloading.
Please note: We strongly recommend that you authorise using your personal Adobe ID after installation of any reading software.
For more information, see our eBook Help page.