Transition
Service Research Opportunities for an Aging Society
Emerald Publishing Limited
Published on 22. April 2021
144 pages
978-1-80117-413-8 (ISBN)
Description
The first paper is a personal viewpoint on the importance to services researchers, particularly those studying the Servicescape, of recognizing the impact of our aging population. It is intended to provoke, intrigue, to interest researchers in aging as a
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Persons
Content
- Cover
- Guest editorial: age is a construct, not a characteristic
- Researcher or respondent: a personal commentary on ageing and the servicescape
- Information processing by elderly consumers: a five-decade review
- Aging and the preference for the human touch
- Why do older consumers avoid innovative products and services?
- Age identity, stereotypes and older consumers' service experiences
- Elderly customers' reactions to service failures: the role of future time perspective, wisdom and emotional intelligence
- Understanding self-service technology adoption by "older" consumers
- Frontline employee age and customer mistreatment: a meta-analysis
- Companion cocreation: improving health service encounters of the elderly
- Well-being in later life: a life course perspective
