Manager's Pocketbook
5th Edition
Published on 1. January 2014
96 pages
978-1-908284-36-5 (ISBN)
Description
The Manager's Pocketbook is aimed at team leaders, supervisors and people managers of all levels. The 5th edition of this popular title in the Pocketbook Series will be published in March 2014. Using the acronym POLCA, the pocketbook teaches the five essential management skills: 'P' for 'planning'; 'O' for 'organising'; 'L' for 'leading'; 'C' for 'coaching/correcting'; and, 'A' for 'achieving'. There is a separate chapter on each of these five skills, preceded by an overview of the manager's role. The Manager's Pocketbook is extensively illustrated and concisely presented, reflecting the lively, right-brained approach that author John Townsend has developed throughout his long career in helping managers excel and deal with the many challenges they face.
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06/2019
Management Pocketbooks
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Content
- Cover
- Copyright Notice
- Enjoy the read!
- Title Page
- Publisher
- CONTENTS
- THE MANAGER'S ROLE
- MANAGEMENT
- MANAGEMENT TASKS
- MANAGER V SPECIALIST
- TRANSITION: SPECIALIST TO MANAGER
- ROLE CONFLICT (EXERCISE)
- PLANNING
- PRINCIPLES OF PLANNING
- THE SUPERTANKER SYNDROME
- CHECKLIST
- APPLICATIONS
- THE PLANNING CASCADE
- MISSION
- STRATEGIES
- OBJECTIVES
- HOW TO SET A GOOD OBJECTIVE
- THE EVIDENCE CHALLENGE
- WHY SET OBJECTIVES?
- ORGANISING
- ORGANISING TIME
- 1: DEFINE & RECORD KEY GOALS
- 2: TIME PLANNING INSTRUMENTS
- 3: TIMESAVERS
- 4: GET ORGANISED!
- ORGANISING WORK
- JOB DESCRIPTIONS
- JOB SPECIFICATIONS
- JOB MAPS
- STAFF WHO WORK FROM HOME
- MAKING DECISIONS
- LEADING
- LEADERSHIP
- LEADERS' VALUES
- LEADERSHIP ACTIVITIES
- SETTING DIRECTION
- ALIGNING THE TEAM
- COMMUNICATIONS: THE SENDER/RECEIVER MODEL
- INTERFERENCE
- NON-VERBAL COMMUNICATION
- PRESENTATION SKILLS: THE THREE W's
- PRESENTATION SKILLS: STRUCTURE "BIKER B"
- PRESENTATION SKILLS: VISUAL AIDS
- MEETINGS
- FACE-TO-FACE: QUESTIONING SKILLS
- FACE-TO-FACE: LISTENING SKILLS
- LEADERSHIP STYLE
- MOTIVATING & INSPIRING
- MOTIVATION TEST
- TEST RESULTS
- ACTION
- MOTIVATING & INSPIRING
- COACHING/CORRECTING
- PERFORMANCE MANAGEMENT
- APPRAISING
- INCIDENT FILE
- THE APPRAISAL INTERVIEW
- INTERVIEW STYLE
- INTERVIEW TIPS
- COACHING - DEFINITON
- COACHING METHODS
- CORRECTING ERRORS
- DISCIPLINING (WHEN RULES HAVE BEEN BROKEN)
- MOTIVATIONAL FEEDBACK
- ACHIEVING
- SYNTHESIS
- PERSONAL GOALS
- MY JOB MAP
- JOB MAPPING ON THE JOB
- MY OBJECTIVES
- SUGGESTED READING
- About the Author
