Value measurement and library stakeholders
Published on 19. April 2013
97 pages
978-1-78190-879-2 (ISBN)
Description
This ebook based on papers from the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services reflects the international nature of the effort to elicit and define effective value measurement, and demonstrates the attention now being given to this area of assessment by libraries. The papers selected from the conference reflect the desire by researchers and practitioners to explore perceptions of value. The contributions are mainly focused on the academic context, but the consideration of value is important in any sector, and the fundamental value of libraries in all sectors will be reinforced by the development of convincing tools and methods to assess library value. A range of new and different evidence is presented in these papers which will help to define library value and impact.
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Content
- Cover
- CONTENTS
- Editorial advisory board
- Editorial
- Guest editorial
- Developing a values scorecard
- Exploring the cause and effect of library value
- Library usage and demographic characteristics of undergraduate students in a UK university
- Quality assurance improvements in Australian university libraries
- Review of the current gap between clients' expectations and perceptions of received service in national library by using gap analysis model
- To what extent does a corporate information unit impact upon the company in which it is based?
- Biofuel research and data mining
- Book review
- 2012 Awards for Excellence
