Getting Started in Six Sigma
Published on 8. November 2004
224 pages
978-0-471-70605-2 (ISBN)
Description
The basics behind the Six Sigma quality control technique
Six Sigma is designed to achieve excellence in customer service andmeasure deviation from the ideal. It provides a process for placingvalue on the intangible nature of quality control. The underlyingtheories of Six Sigma are highly technical and complex. This bookis a basic guide to those who are new to the concept, and thoughthis is a complex subject, the concepts involved are not toocomplex for readers to grasp. Getting Started in Six Sigmademonstrates how an employee or supervisor can implement Six Sigmasuccessfully without having to become technically familiar withprocess-oriented models or statistical modeling.
Michael C. Thomsett (Pt. Townsend, WA) is a financial writer whohas written more than 50 books on investing, real estate, business,and management topics. He is the author of several Wiley booksincluding the successful Getting Started in Options(0-471-44493-6). Prior to his writing career, Thomsett was aprofessional accountant and systems consultant.
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MICHAEL C. THOMSETT is a financial writer who has written more than sixty books on investing, real estate, business, and management topics. He is the author of several Wiley books including the successful Getting Started in Options, now in its sixth edition. Thomsett has written extensively on quality control and quality assurance topics, and has had over 500 articles published in business, trade, and professional journals. Prior to his writing career, Thomsett was a professional accountant and systems consultant.
Content
Introduction: Striving for Perfection in an Imperfect World.
Chapter 1: The Meaning of Six Sigma.
Chapter 2: The Customer' s Point iew.
Chapter 3: Outside-In Thinking.
Chapter 4: The Nature of Quality.
Chapter 5: Product and Service Defects.
Chapter 6: Improving Process Systems.
Chapter 7: Striving for Consistency.
Chapter 8: Exceptions and Rules.
Glossary.
Notes. Index.
