Advanced QFD Applications
Published on 1. February 2003
213 pages
978-0-87389-294-0 (ISBN)
Description
?This book focuses on the collection, interpretation, and analysis of the voice of the customers (VOC) and serves as an excellent reference or textbook for learning how to apply QFD. Following this unique approach for capturing the VOC will ensure your product/service meets their needs. Included is a discussion of recent advances in QFD methodology, methods for strategically analyzing and selecting benchmarks, and examples through case studies. Contents: Introduction to Quality Function Deployment, Decision Making Using the House of Quality, Variability Analysis in QFD, QFD for Service Quality Analysis, The Implementation of QFD-based Linguistic Data, Benchmarking in QFD for Quality Improvement
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M. Xie | Thong Ngee Goh | Kay CHen Tan
Advanced QFD Applications
Book
11/2003
ASQ Quality Press
€76.95
Shipment within 10-20 days
Persons
K. C. Tan obtained his PhD from the Department of Industrial Engineering and Operations Research at the Virginia Polytechnic Institute and State University in 1990. Professor Tan is also Associate Director of the Office of Quality Management at National University of Singapore.
Content
- Cover
- Title page
- CIP data
- Table of Contents
- Preface
- Chapter 1 Introduction
- DEFINITION AND USES OF QFD
- DEVELOPMENT OF QFD
- QFD APPLICATIONS
- SCOPE AND OBJECTIVES
- Chapter 2 QFD Basics
- HOUSE OF QUALITY
- CONSTRUCTION OF THE HOUSE OF QUALITY
- A QFD APPLICATION EXAMPLE
- RECENT DEVELOPMENT OF THE QFD METHODOLOGY
- Chapter 3 Future Voice of the Customer
- VOC WITH A FUTURE DIMENSION
- USE OF THE FUTURE VOC
- USE OF FORECASTING METHODS
- USE OF FUZZY TREND ANALYSIS
- DISCUSSION
- Chapter 4 Variability Analysis in QFD
- THE NEED FOR VARIABILITY ANALYSIS IN QFD
- VARIABILITY ANALYSIS OF ENGINEERING CHARACTERISTICS IN QFD
- AN APPLICATION EXAMPLE
- SENSITIVITY STUDY OF VOC
- DISCUSSION
- Chapter 5 Prioritization and Decision Making Using QFD
- OPTIMIZATION MODEL FOR CUSTOMER SATISFACTION
- APPLYING ANALYTICAL HIERARCHY PROCESS TECHNIQUE TO QFD
- USE OF AHP FOR PRIORITIZATION
- INTEGRATION OF QFD AND DESIGN OF EXPERIMENTS
- Chapter 6 Benchmarking for Quality Improvement
- IMPORTANCE OF BENCHMARKING
- USE OF HIERARCHICAL BENCHMARKS
- ANALYSIS OF BENCHMARKING DATA
- DISCUSSION
- Chapter 7 Integrating Kano's Model into QFD
- PRIORITIZATION FOR CUSTOMER SATISFACTION
- UNDERSTANDING CUSTOMER SATISFACTION WITH KANO'S MODEL
- AN INTEGRATION PROCESS MODEL
- DISCUSSION
- AN ILLUSTRATIVE EXAMPLE
- Chapter 8 QFD for Service Quality Analysis
- SERVICE QUALITY CONCEPT
- SERVQUAL VERSUS QFD
- INTEGRATION OF KANO'S MODEL, SERVQUAL, AND QFD
- Chapter 9 Some Advanced QFD Implementation Issues
- USING QFD FOR SEGMENTED CUSTOMER GROUPS
- IMPLEMENTATION OF QFD BASED ON LINGUISTIC DATA
- Glossary
- ABOUT THE AUTHORS:
- References
- Index
