
Advanced QFD Applications
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Content
- Cover
- Title page
- CIP data
- Table of Contents
- Preface
- Chapter 1 Introduction
- DEFINITION AND USES OF QFD
- DEVELOPMENT OF QFD
- QFD APPLICATIONS
- SCOPE AND OBJECTIVES
- Chapter 2 QFD Basics
- HOUSE OF QUALITY
- CONSTRUCTION OF THE HOUSE OF QUALITY
- A QFD APPLICATION EXAMPLE
- RECENT DEVELOPMENT OF THE QFD METHODOLOGY
- Chapter 3 Future Voice of the Customer
- VOC WITH A FUTURE DIMENSION
- USE OF THE FUTURE VOC
- USE OF FORECASTING METHODS
- USE OF FUZZY TREND ANALYSIS
- DISCUSSION
- Chapter 4 Variability Analysis in QFD
- THE NEED FOR VARIABILITY ANALYSIS IN QFD
- VARIABILITY ANALYSIS OF ENGINEERING CHARACTERISTICS IN QFD
- AN APPLICATION EXAMPLE
- SENSITIVITY STUDY OF VOC
- DISCUSSION
- Chapter 5 Prioritization and Decision Making Using QFD
- OPTIMIZATION MODEL FOR CUSTOMER SATISFACTION
- APPLYING ANALYTICAL HIERARCHY PROCESS TECHNIQUE TO QFD
- USE OF AHP FOR PRIORITIZATION
- INTEGRATION OF QFD AND DESIGN OF EXPERIMENTS
- Chapter 6 Benchmarking for Quality Improvement
- IMPORTANCE OF BENCHMARKING
- USE OF HIERARCHICAL BENCHMARKS
- ANALYSIS OF BENCHMARKING DATA
- DISCUSSION
- Chapter 7 Integrating Kano's Model into QFD
- PRIORITIZATION FOR CUSTOMER SATISFACTION
- UNDERSTANDING CUSTOMER SATISFACTION WITH KANO'S MODEL
- AN INTEGRATION PROCESS MODEL
- DISCUSSION
- AN ILLUSTRATIVE EXAMPLE
- Chapter 8 QFD for Service Quality Analysis
- SERVICE QUALITY CONCEPT
- SERVQUAL VERSUS QFD
- INTEGRATION OF KANO'S MODEL, SERVQUAL, AND QFD
- Chapter 9 Some Advanced QFD Implementation Issues
- USING QFD FOR SEGMENTED CUSTOMER GROUPS
- IMPLEMENTATION OF QFD BASED ON LINGUISTIC DATA
- Glossary
- ABOUT THE AUTHORS:
- References
- Index
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