Delivering Benefit
Technical leadership capabilities
Published on 18. December 2017
110 pages
978-1-78017-384-9 (ISBN)
Description
The development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success.
In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value.
In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value.
Reviews / Votes
'A highly valuable resource based upon sound management principles, with comprehensive and pertinent explanations. Great advice for those at all levels of leadership within the technology sector.' -- A. P. Sutcliffe * MSc CCI, MBCS * 'A very practical and usable guide to improving your working environment, increasing the value of your contribution and enhancing the quality of the legacy you leave behind.' -- Tanya Foster-Fitzgerald FBCS * CIO *More details
Language
English
Place of publication
Swindon
United Kingdom
Publishing group
BCS Learning & Development Limited
Target group
Professional and scholarly
ISBN-13
978-1-78017-384-9 (9781780173849)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
12/2017
BCS, The Chartered Institute for IT
€15.50
Shipment within 3-4 weeks
Persons
Prof Brian Sutton has over 40 years' management and leadership experience. He has developed comprehensive information systems strategies, conducted large-scale re-engineering initiatives and led major organisational change.
Dr Robina Chatham has over 35 years' experience in IT. She specialises in management development and executive coaching and is the author of a number of books including 'The Art of IT Management'.
Dr Robina Chatham has over 35 years' experience in IT. She specialises in management development and executive coaching and is the author of a number of books including 'The Art of IT Management'.
Content
1. Understanding Your Customers: How To Truly Delight Them
2. Seeing the Big Picture and Thinking Strategically
3. Seeing New Opportunities and Recognising The Unexpected Before It Happens
4. Building A Spirit of Innovation
5. Being Seen As Someone Who Helps Change To Happen
6. Helping Your Team To Cope With The Rigours of Change
2. Seeing the Big Picture and Thinking Strategically
3. Seeing New Opportunities and Recognising The Unexpected Before It Happens
4. Building A Spirit of Innovation
5. Being Seen As Someone Who Helps Change To Happen
6. Helping Your Team To Cope With The Rigours of Change
