Increasing Effectiveness
A Guide to Quality Management
1st Edition
Published on 21. January 2014
192 pages
978-1-317-82709-2 (ISBN)
Description
The management of quality has emerged as the key development issue for education in the 1990s and beyond. In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can choose to meet their own particular needs in a field where there are seemingly an infinite number of possible approaches.
Reviews / Votes
'the emphasis is on clear description followed by examples of how they can be implemented based on the author's experience at Swindon College. The author's aim, successfully achieved, is to provide a how-to-do-it guide for managers. It is up to date and includes a chapter on quality in franchising and a section on self-assessment.' - Journal of Education and Work Vol 11:3 1998More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
File size
2,03 MB
ISBN-13
978-1-317-82709-2 (9781317827092)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
04/1997
Routledge Falmer
€105.23
Article exhausted; check different version
Book
04/1997
1st Edition
Routledge Falmer
€53.80
Article not available for order
Person
John Stone
Content
Definitions of quality; selecting an approach; external quality awards; total quality management; getting started; management and staff; communications; processes and proceedings; teaching and learning; targets and standards; customer satisfaction surveys; review and self-assessment; assuring quality in franchising.
