
Built on Reputation
Description
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What's your name worth when you're not in the room?
In the car business, everyone talks about leads, traffic, and closing deals. But smart dealerships know: your greatest competitive edge isn't what you're selling?it's what people are saying.
In this game-changing guide, Shirley Stephens?an automotive industry veteran with over 40 years of leadership experience?pulls back the curtain on the one strategy most dealerships overlook: building a reputation that drives loyalty, attracts talent, and commands respect.
Inside, you'll learn how to:
- Turn every department into a reputation-building machine
- Create a culture that keeps customers talking?for all the right reasons
- Lead with consistency, clarity, and legacy in mind
- Turn mistakes into trust-building moments
- Protect your brand when crisis hits (and yes, it will hit)
Packed with real stories, bold insights, and ready-to-use strategies, this book isn't fluff?it's a playbook for dealerships that want to grow with integrity and impact.
If your team is serious about building something that lasts, this is the book that changes the conversation?from closing the deal to earning your place in the market.
More details
System requirements
File format: ePUB
Copy protection: Adobe-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Install the free reader Adobe Digital Editions prior to download (see eBook Help).
- Tablet/smartphone (Android; iOS): Install the free app Adobe Digital Editions or the app PocketBook before downloading (see eBook Help).
- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (not Kindle).
The file format ePub works well for novels and non-fiction books – i.e., „flowing” text without complex layout. On an e-reader or smartphone, line and page breaks automatically adjust to fit the small displays.
This eBook uses Adobe-DRM, a „hard” copy protection. If the necessary requirements are not met, unfortunately you will not be able to open the eBook. You will therefore need to prepare your reading hardware before downloading.
Please note: We strongly recommend that you authorise using your personal Adobe ID after installation of any reading software.
For more information, see our ebook Help page.