Advances in the Human Side of Service Engineering
Published on 11. July 2012
482 pages
978-1-040-18784-5 (ISBN)
Description
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Professional and scholarly
File size
4,85 MB
ISBN-13
978-1-040-18784-5 (9781040187845)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
James C. Spohrer | Louis E. Freund
Advances in the Human Side of Service Engineering
Book
10/2019
1st Edition
CRC Press
€81.70
Shipment within 15-20 days
James C. Spohrer | Louis E. Freund
Advances in the Human Side of Service Engineering
Book
07/2012
1st Edition
CRC Press
€198.08
Shipment within 15-20 days
Persons
James C. Spohrer, Louis E. Freund
Content
Section I. Health ServicesService Process Visualization in Nursing-Care Service Using State Transition Model, H. Miwa, T. Fukuhara, and T. NishimuraSelf-Service for Personal Health Monitoring and Decisions, Z. Pasek and G. BacioiuA Study of the Productivity Enhancement in Medical Practice by the Introduction of a Handheld Tablet Computer, K. Yamada, S. Ishikawa, Y. Sakamoto, Y. Motomura, T. Nishimura, and T. SugiokaSection II. Service InnovationHuman-Centric Approach of Value Proposition in New Generation Digital Business, T. KitaValue Co-Creation in R&D, Y. Sawatani and T. ArimotoSocial Networks for Outsourcing and Developing a Firm's Creativity, M. Colurcio, M. Tregua, M. Melia, and A. Carid eativity and Learning in the Practices of Service Innovation, T. Russo Spena and C. MeleService Design to Evoke Users' Enthusiasm - Proposal and Evaluation of a Museum Information Providing Service, M. Takahashi, Y. Yasuma, and M. NakanishiErgonomics at Home: Contribution to the Design of a Smart Home Lighting Service, G. Poizat, M. Frejus, and Y. HaradjiDesigning a Mobile-Based Banking Service: The MOBSERV Project, A. Simoes, S. Guerreiro, A. Ferreira, S. Rola, and G. FreireSection III. Societal FactorsHuman Centered System Integration (HCSI): Case Study of Elderly Care Service Design, S. Basapur and K. SatoIntegrating Healthcare Service with Ambient Interactive Systems: Conceptual Framework, J. Sun, S. Basapur and K. SatoEntrusting the Reply of Satisfaction or Physical Condition for Services to Unconscious Responses Reflecting Activities of the Autonomic Nervous System, H. Okawai, K. Kato, and D. BayaThe Intelligent Space for the Elderly - Including Activity Detection, S. Tivatansakul, S. Tanupaprungsun, K. Areekijseree, T. Achalakul, K. H
