CompTIA A+ 220-801 and 220-802 Cert Guide
3rd Edition
Published on 28. August 2012
1104 pages
978-0-13-303770-8 (ISBN)
Description
Learn, prepare, and practice for CompTIA A+ 220-801 and 220-802 exam success with this CompTIA Authorized Cert Guide from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner.
This is the eBook version of the print title. Note that the eBook does not provide access to the practice test software that accompanies the print book. Access to the beep codes, memory tables, and a glossary is available through product registration at Pearson IT Certification; or see instructions in the back pages of your eBook.
Master CompTIA A+ 220-801 and 220-802 exam topics
Assess your knowledge with chapter-ending quizzes
Review key concepts with exam preparation tasks
Limited Time Offer: Buy CompTIA A+ 220-801 and 220-802 Authorized Cert Guide and receive a 10% off discount code for the CompTIA A+ 220-801 and 220-802 exams. To receive your 10% off discount code:
Register your product at pearsonITcertification.com/register
When prompted enter ISBN number 9780789748508
Go to your Account page and click on "Access Bonus Content"
CompTIA A+ 220-801 and 220-802 Authorized Cert Guide is a best-of-breed study guide. Best-selling authors and expert instructors Mark Soper, Scott Mueller, and David Prowse help you master all the topics you need to know to succeed on your CompTIA 220-801 and 220-802 exams and move into a successful career as an IT technician.
Every feature of this book is designed to support both efficient exam preparation and long-term mastery:
Includes coverage of the new performance based questions
Opening Topics Lists define the topics you'll need to learn in each chapter, including a list of the official exam objectives covered in that chapter
Exam Preparation Tasks include reviewing key topics, completing memory tables, defining key terms, working through scenarios, and answering review questions-all designed to help you go beyond simple facts to make sure you master concepts crucial to both passing the exam and enhancing your career
Key Terms defined in a complete glossary explain all the field's essential terminology
The eBook includes access to sample beep codes to help you learn about these valuable troubleshooting tools, memory tables, and the glossary, all in searchable PDF format. Go to the back pages of your eBook for instructions on how to access this content.
Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this CompTIA authorized study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.
The CompTIA authorized study guide helps you master all the topics on the A+ exam, including
Motherboards, processors, RAM, and BIOS
Power supplies and system cooling
I/O, input ports, and devices
Video displays and video cards
Customized PCs
Laptops and mobile devices
Printers
Storage devices
Installing, using, and troubleshooting Windows
Virtualization
Networking
Security
Operational procedures and communications methods
This is the eBook version of the print title. Note that the eBook does not provide access to the practice test software that accompanies the print book. Access to the beep codes, memory tables, and a glossary is available through product registration at Pearson IT Certification; or see instructions in the back pages of your eBook.
Master CompTIA A+ 220-801 and 220-802 exam topics
Assess your knowledge with chapter-ending quizzes
Review key concepts with exam preparation tasks
Limited Time Offer: Buy CompTIA A+ 220-801 and 220-802 Authorized Cert Guide and receive a 10% off discount code for the CompTIA A+ 220-801 and 220-802 exams. To receive your 10% off discount code:
Register your product at pearsonITcertification.com/register
When prompted enter ISBN number 9780789748508
Go to your Account page and click on "Access Bonus Content"
CompTIA A+ 220-801 and 220-802 Authorized Cert Guide is a best-of-breed study guide. Best-selling authors and expert instructors Mark Soper, Scott Mueller, and David Prowse help you master all the topics you need to know to succeed on your CompTIA 220-801 and 220-802 exams and move into a successful career as an IT technician.
Every feature of this book is designed to support both efficient exam preparation and long-term mastery:
Includes coverage of the new performance based questions
Opening Topics Lists define the topics you'll need to learn in each chapter, including a list of the official exam objectives covered in that chapter
Exam Preparation Tasks include reviewing key topics, completing memory tables, defining key terms, working through scenarios, and answering review questions-all designed to help you go beyond simple facts to make sure you master concepts crucial to both passing the exam and enhancing your career
Key Terms defined in a complete glossary explain all the field's essential terminology
The eBook includes access to sample beep codes to help you learn about these valuable troubleshooting tools, memory tables, and the glossary, all in searchable PDF format. Go to the back pages of your eBook for instructions on how to access this content.
Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this CompTIA authorized study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.
The CompTIA authorized study guide helps you master all the topics on the A+ exam, including
Motherboards, processors, RAM, and BIOS
Power supplies and system cooling
I/O, input ports, and devices
Video displays and video cards
Customized PCs
Laptops and mobile devices
Printers
Storage devices
Installing, using, and troubleshooting Windows
Virtualization
Networking
Security
Operational procedures and communications methods
More details
Edition
3rd edition
Language
English
Place of publication
Upper Saddle River
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
File size
105,60 MB
ISBN-13
978-0-13-303770-8 (9780133037708)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Mark Edward Soper | David L. Prowse | Scott Mueller
CompTIA A+ 220-801 and 220-802 Cert Guide
Book
09/2012
3rd Edition
Pearson It Certification
€65.78
Article exhausted; check for reprint
Persons
Mark Edward Soper has been working with PCs since the days of the IBM PC/XT and AT as a salesperson, technology advisor, consultant, experimenter, and technology writer and content creator. Since 1992, he has taught thousands of students across the country how to repair, manage, and troubleshoot the hardware, software, operating systems, and firmware inside their PCs. He has created many versions of his experimental computer known as "FrankenPC" for this and previous books. Mark earned his CompTIA A+ Certification in 1999 and has written four other A+ Certification books covering previous and current versions of the A+ Certification exams for Pearson imprints.
Mark has contributed to many editions of Upgrading and Repairing PCs, working on the 11th through 18th and 20th editions; co-authored Upgrading and Repairing Networks, Fifth Edition; and has written two books about digital photography, Easy Digital Cameras and The Shot Doctor: The Amateur's Guide to Taking Great Digital Photos.
In addition, Mark has contributed to Que's Special Edition Using series on Windows Me, Windows XP, and Windows Vista and to Que's Windows 7 In Depth. He has also contributed to Easy Windows Vista and has written two books about Windows Vista: Maximum PC Microsoft Windows Vista Exposed and Unleashing Microsoft Windows Vista Media Center. Mark has also written two books about Windows 7: Easy Microsoft Windows 7 and Sams Teach Yourself Microsoft Windows 7 in 10 Minutes. Mark has also created a number of hardware tutorial videos available from the OnGadgets&Hardware podcast channel at www.quepublishing.com.
Mark has also written many blog entries and articles for MaximumPC.com and Maximum PC magazine. He has taught A+ Certification and other technologyrelated subjects at Ivy Tech Community College in Evansville, Indiana. See Mark's website at www.markesoper.com for news and information about upcoming projects.
David L. Prowse is an author, a computer network specialist, and a technical trainer. Over the past several years he has authored several titles for Pearson Education, including the well-received CompTIA A+ Exam Cram. As a consultant, he installs and secures the latest in computer and networking technology. Over the past decade he has taught CompTIA A+, Network+, and Security+ certification courses, both in the classroom and via the Internet. He runs the website www.davidlprowse.com, where he gladly answers questions from students and readers.
Mark has contributed to many editions of Upgrading and Repairing PCs, working on the 11th through 18th and 20th editions; co-authored Upgrading and Repairing Networks, Fifth Edition; and has written two books about digital photography, Easy Digital Cameras and The Shot Doctor: The Amateur's Guide to Taking Great Digital Photos.
In addition, Mark has contributed to Que's Special Edition Using series on Windows Me, Windows XP, and Windows Vista and to Que's Windows 7 In Depth. He has also contributed to Easy Windows Vista and has written two books about Windows Vista: Maximum PC Microsoft Windows Vista Exposed and Unleashing Microsoft Windows Vista Media Center. Mark has also written two books about Windows 7: Easy Microsoft Windows 7 and Sams Teach Yourself Microsoft Windows 7 in 10 Minutes. Mark has also created a number of hardware tutorial videos available from the OnGadgets&Hardware podcast channel at www.quepublishing.com.
Mark has also written many blog entries and articles for MaximumPC.com and Maximum PC magazine. He has taught A+ Certification and other technologyrelated subjects at Ivy Tech Community College in Evansville, Indiana. See Mark's website at www.markesoper.com for news and information about upcoming projects.
David L. Prowse is an author, a computer network specialist, and a technical trainer. Over the past several years he has authored several titles for Pearson Education, including the well-received CompTIA A+ Exam Cram. As a consultant, he installs and secures the latest in computer and networking technology. Over the past decade he has taught CompTIA A+, Network+, and Security+ certification courses, both in the classroom and via the Internet. He runs the website www.davidlprowse.com, where he gladly answers questions from students and readers.
Content
Introduction
Chapter 1 Technician Essentials and PC Anatomy 101 3
The Essential Parts of Any Computer 4
Front and Rear Views of a Desktop PC 5
All Around a Notebook (Laptop) Computer 7
Quick Reference to PC Components 8
Hardware, Software, and Firmware 9
Hardware 10
Software 10
Firmware 11
Why Hardware, Software, and Firmware Are Important to Understand 11
Points of Failure 11
Points of Failure on a Desktop Computer 12
Points of Failure on a Notebook Computer 13
The CompTIA Six-Step Troubleshooting Process 14
PC Tools 15
Basic Tools for Assembly/Disassembly of Computers 15
ESD Protection 16
System and Electrical Testing Tools 16
Network Installation and Configuration Tools 17
Printer Maintenance Tools 18
Important Websites 18
Review All the Key Topics 19
Complete the Tables and Lists from Memory 19
Define Key Terms 19
Complete Hands-On Labs 19
Lab 1-1: Determine the External Equipment Available on a Desktop or Laptop Computer 20
Lab 1-2: Determine the Tool(s) to Use for Performing Specified Service on a PC 21
Answer Review Questions 21
Answers to Hands-On Labs 24
Lab 1-1: Determine the external equipment available on a desktop or laptop computer. 24
Lab 1-2: Determine the tool(s) to use for performing specified service on a PC. 26
Answers and Explanations to Review Questions 26
Chapter 2 Motherboards and Processors 29
Motherboards and Their Components 30
Form Factors 31
Integrated I/O Ports 33
Memory Slots 35
Expansion Slots 36
Chipset Components 42
Jumpers and Jumper Blocks 44
Fan Connectors 44
Audio Connectors 45
Front-Panel Connectors 46
Installing Motherboards 48
Step-by-Step Motherboard Removal 48
Preparing the Motherboard for Installation 50
Step-by-Step Motherboard Installation 51
Troubleshooting Motherboards 52
Unexpected Shutdowns 52
Continuous Reboots (Power Supply and BSOD Problems) 53
BIOS Time and Settings Resets 53
System Lockups 54
POST Code Beeps at Startup 54
Blank Screen on Bootup 54
Smoke or Burning Smells 55
System Will Not Start 55
Processors and CPUs 58
Overview of Processor Differences 58
Intel Processors 58
AMD Processors 64
CPU Technologies 69
Hyperthreading (HT Technology) 70
Multicore 70
Cache 70
Bus Speeds 71
Overclocking 72
32-bit Versus 64-bit Architecture 73
Virtualization Support 73
Integrated GPU 74
CPU Cooling 74
Passive and Active Heat Sinks 75
Liquid Cooling Systems 76
Review All the Key Topics 78
Complete the Tables and Lists from Memory 79
Define Key Terms 79
Complete Hands-On Lab 79
Lab 2-1: Determine Available USB Ports, Locations, and Types 79
Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 80
Answer Review Questions 80
Answers to Hands-On Lab 82
Lab 2-1: Determine Available USB Ports, Locations, and Types 82
Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 83
Answers and Explanations to Review Questions 83
Chapter 3 BIOS 85
Understanding BIOS, CMOS, and Firmware 86
Configuring the System BIOS 89
Accessing the BIOS Setup Program 89
UEFI and Traditional BIOS 91
BIOS Settings Overview 92
Automatic Configuration of BIOS/CMOS Settings 95
Main Menu 96
Standard Features/Settings 96
System Information 98
Boot Settings and Boot Sequence 98
Integrated Ports and Peripherals 100
Power Management 104
PnP/PCI Configurations 105
Hardware Monitor 105
Processor and Memory Configuration 106
Virtualization Support 106
Security Features 108
Exiting the BIOS and Saving/Discarding Changes 109
Power-On Self Test (POST) and Error Reporting 110
Beep Codes 111
POST Error Messages 112
POST Hex Codes 112
BIOS Updates 114
Flash BIOS Update 115
BIOS Chip Replacement 118
Review All the Key Topics 120
Complete the Tables and Lists from Memory 120
Define Key Terms 121
Complete Hands-On Labs 121
Lab 3-1: Disable Onboard Audio 121
Lab 3-2: Check Fan and Voltage Levels 121
Answer Review Questions 122
Answers to Hands-On Labs 125
Lab 3-1: Disable Onboard Audio 125
Lab 3-2: Check Fan and Voltage Levels 125
Answers and Explanations to Review Questions 125
Chapter 4 Power Supplies and System Cooling 129
Power Supplies 130
Power Supply Ratings 130
Multivoltage Power Supplies 133
Power Supply Form Factors and Connectors 135
Removing and Replacing the Power Supply 139
Troubleshooting Power Supplies 141
Overloaded Power Supplies-Symptoms and Solutions 141
Loud Noises from the Power Supply 142
Finding Solutions to a "Dead" System 143
Overheating 144
Fans Turn But System Doesn't Start 149
Testing Power Supplies and Other Devices with a Multimeter 149
Avoiding Power Supply Hazards 154
Power Protection Types 155
Surge Suppressors 156
Battery Backup Units (UPS and SPS) 158
Buying the Correct-Sized Battery Backup System 159
Power-Conditioning Devices 160
System Cooling 161
Northbridge and Southbridge Chips and Voltage Regulators 161
Video Card Cooling 163
Case Fans 163
Thermal Compound 164
Review All the Key Topics 167
Complete the Tables and Lists from Memory 168
Define Key Terms 168
Complete Hands-On Lab 168
Lab 4-1: Check Power Supply Voltages 168
Lab 4-2: Check for Airflow Problems Inside the System 168
Answer Review Questions 169
Answers to Hands-On Lab 172
Lab 4-1: Check Power Supply Voltages 172
Lab 4-2: Check for Airflow Problems Inside the System 172
Answers and Explanations to Review Questions 173
Chapter 5 R AM 177
RAM Basics 178
Memory Modules 180
DRAM 180
SRAM 181
SDRAM 181
DDR SDRAM 181
DDR2 SDRAM 182
DDR3 SDRAM 182
Rambus 183
Operational Characteristics 184
Comparison of Memory Modules 184
Memory Module Width 185
Parity and Non-Parity Memory 185
ECC and Non-ECC Memory 187
Registered and Unbuffered Memory 188
Single-Sided and Double-Sided Memory 188
Installing Memory Modules 189
Troubleshooting Memory 192
Verifying RAM Compatibility 192
Overclocking Can Lead to System Instability 192
Use Caution When Mismatching RAM Speeds 193
"Parity Error - System Halted" Message 194
RAM-Sizing Errors at Bootup 194
Determining Whether Cache RAM Is the Source of a Memory Problem 195
Other Methods for RAM Testing 195
Preventative Maintenance for Memory 196
Review All the Key Topics 197
Complete the Tables and Lists from Memory 197
Define Key Terms 197
Complete Hands-On Labs 198
Lab 5-1: Select and Install the Correct RAM 198
Answer Review Questions 199
Answers to Hands-On Labs 202
Lab 5-1: Select and Install the Correct RAM 202
Answers and Explanations to Review Questions 203
Chapter 6 I/O and Input Ports and Devices 207
Introduction to I/O Ports 208
USB 209
USB Port Types, Speeds, and Technical Details 209
Adding USB Ports 213
Troubleshooting USB Ports and Devices 215
IEEE-1394 (FireWire) 218
IEEE 1394 Ports and Cables 218
IEEE 1394-Compatible Devices 219
Installing an IEEE 1394 Card 220
Troubleshooting IEEE 1394 Ports and Devices 220
SCSI 221
Multiple Device Support with SCSI Host Adapters 222
Jumper Block and DIP Switch Settings for Device IDs 223
SCSI Standards 225
SCSI Cables 225
SCSI Signaling Types 227
Daisy-Chaining SCSI Devices 227
SCSI Host Adapter Card Installation 228
SCSI Daisy-Chain Maximum Length 229
SCSI Termination Methods 229
COM (Serial) 231
Serial Port Pinouts 233
Types of Serial Cables 235
How to Configure or Disable Serial Ports 236
Serial Port Software Configuration 236
Adding Additional Serial Ports 238
Troubleshooting Serial Ports and Devices 238
LPT (Parallel) 240
Parallel Port Configuration 243
Types of Parallel Cables 244
How to Configure or Disable Parallel Ports 246
Adding Parallel Ports 247
Troubleshooting Parallel (LPT) Ports, Devices, and Switchboxes 247
Testing Parallel and Serial Ports 248
PS/2 Mouse and Keyboard 249
Audio 249
Analog Audio Mini-Jacks 249
SPDIF Digital Audio 250
Mouse 251
Mouse Hardware Resource Use 252
Troubleshooting Mice and Pointing Devices 253
Maintaining Mice and Pointing Devices 257
Keyboard 258
Troubleshooting Keyboards 258
Maintaining Keyboards 259
Bar Code Reader 259
Touch Screen 260
Touch Screen Interfacing to the Computer 261
Installing a Touch Screen 262
Troubleshooting a Touch Screen 262
KVM Switch 263
Review All the Key Topics 264
Complete the Tables and Lists from Memory 265
Define Key Terms 265
Complete Hands-On Lab 265
Lab 6-1: Check USB Device Power Usage 265
Answer Review Questions 266
Answers to Hands-On Lab 269
Lab 6-1: Check USB Device Power Usage 269
Answers and Explanations to Review Questions 269
Chapter 7 Video Displays and Video Cards 273
Video Card Types 274
Video Card Cooling 275
Display Types 276
CRT Monitor 277
LCD Monitor 278
LED Monitor 279
Plasma 279
Data Projector 280
OLED 281
Installing a Video Card 282
BIOS Configuration 282
Video Card Physical and Driver Installation 282
Video Connector Types 285
VGA 285
DVI 286
HDMI 286
DisplayPort 288
Component/RGB 289
S-Video 289
Composite 289
Installing a Monitor 289
Video Display Settings 292
Resolution 292
Color Quality (Color Depth) 295
Refresh Rates 296
Troubleshooting Displays and Video Cards 297
Troubleshooting Picture Quality Problems with OSD 298
Using Advanced Display Properties for Troubleshooting 299
Troubleshooting Video Hardware 300
Preventative Maintenance for Displays 302
Review All the Key Topics 304
Complete the Tables and Lists from Memory 304
Define Key Terms 305
Complete Hands-On Labs 305
Lab 7-1: Select the Appropriate Video Connectors 305
Answer Review Questions 306
Answers to Hands-On Labs 309
Lab 7-1: Select the Appropriate Video Connectors 309
Answers and Explanations to Review Questions 310
Chapter 8 Customized PCs and Multimedia Devices 313
Customized PC Configurations 314
Graphic/CAD/CAM Design Workstation 314
Audio/Video Editing Workstation 316
Virtualization Workstation 318
Gaming PC 319
Home Theater PC 321
Standard Thick Client 322
Thin Client 323
Home Server PC 323
Evaluating Onboard Components 324
General System Information 324
Processor Information and Hardware-Assisted Virtualization Readiness 326
Installing and Configuring Multimedia Devices 327
Webcams 327
Digital Cameras 328
Sound Cards 329
Installing a MIDI Enabled Device 332
Microphone 333
Video Capture and TV Tuner Cards 335
Review All the Key Topics 337
Complete the Tables and Lists from Memory 337
Define Key Terms 338
Complete Hands-On Labs 338
Lab 8-1: Evaluate a Computer's Suitability for Various Tasks 338
Answer Review Questions 341
Answers to Hands-On Labs 343
Lab 8-1: Evaluate a Computer's Suitability for Various Tasks 343
Answers and Explanations to Review Questions 343
Chapter 9 L aptop and Notebook Computers 345
Laptop Expansion Options 346
PCMCIA (PC Card, CardBus) 346
ExpressCard 350
Memory 352
Connecting USB Drives to Your Laptop 352
Flash Memory Cards 352
Best Practices for Laptop Disassembly 353
Hardware Device Replacement 354
Removing and Replacing the Battery 355
Replacing a Laptop Keyboard or Pointing Device 356
Replacing Speakers 358
Replacing a Laptop Hard Drive 358
Performing a Memory Upgrade 360
Replacing an Optical Drive 362
Removing a Wireless Card (Mini-PCI or Mini-PCIe) 362
Replacing the Screen 365
Replacing the Fan, Heat Sink, and CPU 366
Laptop Displays 368
LCD Displays 369
LED Displays 369
OLED Displays 369
Plasma Displays 370
Display Resolutions and Viewing Quality Considerations 370
Inverter and Backlight Components 372
Wi-Fi Antenna Components 373
Laptop Features 374
Special Laptop Function Keys 374
Working with Dual Displays 375
Working with Port Replicators and Docking Stations 380
Physically Securing a Laptop Computer 381
Troubleshooting Laptop Problems 382
Troubleshooting Display Problems 382
Power Problems 384
Keyboard Problems 385
Network Problems 386
Review All the Key Topics 387
Complete the Tables and Lists from Memory 388
Define Key Terms 388
Complete Hands-On Lab 388
Lab 9-1: Locate Laptop Hard Drive and Memory 388
Answer Review Questions 391
Answers to Hands-On Lab 394
Lab 9-1: Locate Laptop Hard Drive and Memory 394
Answers and Explanations to Review Questions 394
Chapter 10 Mobile Devices 397
Mobile Device Hardware 398
Examples of Mobile Device Hardware 398
Differences Between Tablets and Laptops 399
Tablet and Laptop Similarities 400
Upgrading and Replacing the Memory Card and the Battery in a
Smartphone 400
Hardware Wrap-Up 403
Mobile Hardware Wrap-Up 404
Mobile Operating Systems 404
Android Versus iOS 404
Where and How to Get Applications 408
Adjusting the Display 408
GPS and Geotracking 411
Mobile OS Wrap-Up 412
Mobile Network Connectivity 412
GSM Cellular Connectivity 412
Wi-Fi Network Connectivity 414
Wi-Fi Troubleshooting 416
Bluetooth Configuration 418
Email Configurations 421
Mobile Network Connectivity Wrap-Up 424
Mobile Synchronization 424
Synchronizing an Android Device to a PC 424
Synchronizing an iPad2 to a PC 427
Synchronizing Other Devices 428
Mobile Sync Wrap-Up 429
Mobile Security 429
Protecting Against Stolen or Lost Devices 429
Protecting Against Compromised or Damaged Devices 432
Turning Off Applications and Resets 435
Security Wrap-Up 438
Review All the Key Topics 439
Define Key Terms 440
Complete Hands-On Labs 440
Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 440
Lab 10-2: Secure a Mobile Device 440
Answer Review Questions 441
Answers to Hands-On Labs 444
Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 444
Lab 10-2: Secure a Mobile Device 444
Answers and Explanations to Review Questions 445
Chapter 11 Printers 449
Laser Printers 450
Toner Cartridges 450
The Laser Printing (EP) Process 451
Color Laser Printing Differences 454
Inkjet Printers 455
Ink Cartridges 457
Calibrating the Printer 458
Thermal Printers 459
Thermal Print Processes 459
Thermal Printer Ribbons 460
Thermal Printer Paper 460
Impact Printers 461
Impact Dot Matrix Print Process 462
Impact Dot-Matrix Printheads 463
Impact Printer Ribbons 463
Impact Printer Paper and Media 464
Printer Installation and Configuration 464
Installing a Printer 465
Installing RAM 467
Upgrading Firmware 469
Printer Interface Types 469
Printer Sharing in Windows 471
Configuring Options and Device Settings 472
Printing a Test Page 476
Working with the Print Spooler 477
Printer Maintenance 478
Laser Printer Maintenance 478
Inkjet Printer Maintenance 480
Thermal Printer Maintenance 482
Impact Printer Maintenance 483
Printer Troubleshooting 484
Streaks and Smudges 484
Faded Prints 485
Ghost Images 486
Toner Not Fused to Paper 486
Creased Paper 487
Paper Not Feeding 487
Paper Jam 487
No Connectivity 488
Garbled Characters on Paper 488
Vertical Lines on a Page 489
Backed Up Print Queue 489
Low Memory Errors 490
Access Denied 492
Printer Won't Print 492
Color Output in Wrong Print Colors 492
Unable to Install Printer 492
Error Codes 492
Review All the Key Topics 494
Define Key Terms 494
Complete the Hands-On Lab 495
Lab 11-1: Solve Inkjet Printing Problems 495
Answer Review Questions 495
Answers to Hands-On Lab 498
Lab 11-1: Solve Inkjet Printing Problems 498
Answers and Explanations to Review Questions 498
Chapter 12 Storage Devices 501
Drive Interface Types 502
External and Internal Drive Interfaces 502
PATA and SATA Performance Characteristics 504
PATA Cabling, Configuration, and Setup 506
SATA Configuration and Cabling 508
SCSI IDs 510
Hot-Swappable Drive Interfaces 511
Hard Disk Drives 512
Performance Factors for SATA and PATA Hard Disks 512
Internal Hard Disk Drive Installation 513
eSATA Drives 519
SSD and Flash Drives 520
Flash Memory Cards 520
Flash Card Reader 523
USB Flash Memory Drives 524
SSD 525
RAID 526
Creating an ATA or SATA RAID Array 528
Optical Drives 531
Comparing CD, DVD, and Blu-ray Drives and Media 531
DVD Media Types 532
Blu-ray Media Types 532
Drive Speed Ratings 533
Recording Files to Optical Discs 533
Floppy Drives 538
Floppy Drive Capacities 538
Floppy Disk Drive Hardware Configuration 539
Maintaining Floppy Disks, Data, and Drives 540
Tape Drives 541
Troubleshooting Hard Drives, SSDs, and RAID Arrays 542
Read/Write Failures 543
Slow Performance 543
Noises Coming from Hard Disk 546
Boot Failure 547
Drive Not Recognized 548
Operating System Not Found 548
RAID Not Found 549
RAID Failure 549
Disk Surface and Data Recovery Tools 550
Review All the Key Topics 553
Complete the Tables and Lists from Memory 553
Define Key Terms 554
Complete Hands-On Lab 554
Lab 12-1: Configure SATA Ports 554
Lab 12-2: Configure PATA Jumper Blocks 555
Answer Review Questions 557
Answers to Hands-On Lab 560
Lab 12-1: Configure SATA Ports 560
Lab 12-2: Configure PATA Jumper Blocks 560
Answers and Explanations to Review Questions 561
Chapter 13 Installing and Upgrading Windows 565
Installing Windows 566
Minimum and Recommended Hardware Requirements 566
Boot Methods 570
Types of Installation 570
Time/Date/Language/Region Settings 579
Partitioning 580
File System Types and Formatting 586
Loading Alternative Third-Party Disk Drivers 588
Workgroup Versus Domain Setup 589
Transferring User Data 589
Windows Easy Transfer 590
User State Migration Tool 591
Updating Windows 592
Using Windows Update and Microsoft Update 592
Installing Service Packs Manually 593
Setting Up Recovery Partitions and Discs 595
Review All the Key Topics 597
Complete the Tables and Lists from Memory 597
Define Key Terms 598
Complete Hands-On Lab 598
Lab 13-1: Selecting Installation Options for Windows 7 598
Answer Review Questions 599
Answers to Hands-On Lab 602
Lab 13-1: Selecting Installation Options for Windows 7 602
Answers and Explanations to Review Questions 602
Chapter 14 Using and Managing Windows 605
Windows Versions and Editions 606
Windows XP Family 607
Windows Vista Family 607
Windows 7 Family 608
Windows Features 609
Windows Desktop (Aero, Aero Glass, Sidebar, Gadgets) 610
Shadow Copy 612
ReadyBoost 613
Compatibility Mode 615
Windows XP Mode 618
Administrative Tools 618
File Structure and Paths 620
Command-Line Tools 621
Starting a Command-Prompt Session with CMD.EXE 621
Internal Commands Overview 622
Using Wildcards to Specify a Range of Files 624
COPY 624
XCOPY 625
ROBOCOPY.EXE 627
MKDIR, CHDIR, and RMDIR (MD, CD, and RD) 628
Format/Format.exe 629
Diskpart 633
DEL 635
Tasklist 636
Taskkill 638
Administrative Features 640
Computer Management (MMC) 640
Performance Monitor/System Monitor 641
Services (Services.msc) 642
Task Scheduler 645
Print Management 648
Task Manager 648
Disk Management 650
Mount Points and Mounting a Drive 655
Windows File Systems 657
Run-Line Utilities 661
Notepad 662
Windows Explorer 662
MSInfo32 (System Information) 670
DXDiag (DirectX Diagnostics) 672
Control Panel 673
Starting Control Panel 674
Category and Icon Views 674
Shortcuts to Control Panel Functions 678
Display Options 678
Folder Options 679
System 680
Power Options 682
Add/Remove Programs (Windows XP) 686
Programs and Features (Windows Vista/7) 687
Automatic Updates (Windows XP) 688
Tablet PC Settings (Windows Vista/7) 688
Pen and Input Devices (Windows Vista) 689
Problem Reports and Solutions (Windows Vista, and 7) 689
Devices and Printers 689
HomeGroup (Windows 7) 690
Action Center (Windows 7) 691
Client-Side Virtualization 692
Host/Guest Virtualization 692
Hypervisor 692
Features and Benefits of Virtual Machines 693
Resource Requirements 693
Emulator Requirements 693
Security Requirements 694
Review All the Key Topics 695
Complete the Tables and Lists from Memory 695
Define Key Terms 696
Complete Hands-On Lab 696
Lab 14-1: Open and Use the Command Prompt 696
Lab 14-2: Using Microsoft Management Console 696
Answer Review Questions 697
Answers to Hands-On Lab 700
Lab 14-1: Open and Use the Command Prompt 700
Lab 14-2: Using Microsoft Management Console 701
Answers and Explanations to Review Questions 701
Chapter 15 Troubleshooting and Maintaining Windows 705
STOP (Blue Screen of Death) Errors 706
Causes of BSOD Errors 707
Researching Causes and Solutions 707
BSOD and Spontaneous Shutdown and Restart 708
Boot Failures 709
Windows 7/Vista Boot Errors 710
Windows XP Boot Errors 712
Missing Operating System Error 713
Missing Graphical Interface 714
GUI Fails to Load 714
Other Windows Problems 714
Improper Shutdowns 714
Device Fails to Start 715
Missing DLL Message 715
Services Fail to Start 715
Compatibility Error 716
Slow System Performance 716
Boots to Safe Mode 717
File Fails to Open 717
Windows Diagnostic and Repair Tools 717
Using System File Checker (SFC) 719
Using MSConfig 720
Using REGSVR32 721
Using REGEDIT 722
Using Event Viewer 724
Using Safe Mode and Other Advanced Boot Options 726
Using Device Manager 729
Using Windows XP Recovery Console 735
Using Automated System Recovery to Restore a Windows XP Installation 739
Using Windows Recovery Environment 741
Maintaining Windows 744
Using Windows Backup for XP 745
Using Windows Vista's Backup and Restore Center 748
Using Windows 7's Backup and Restore 750
CHKDSK.EXE 754
Defrag 755
System Restore and Restore Points 756
Firmware Updates 760
Review All the Key Topics 761
Complete the Tables and Lists from Memory 761
Define Key Terms 762
Complete Hands-On Lab 762
Lab 15-1: Check System Protection Settings 762
Lab 15-2: Using Event Viewer 762
Lab 15-3: Using Device Manager 762
Answer Review Questions 763
Answers to Hands-On Lab 765
Lab 15-1: Check System Protection Settings 765
Lab 15-2: Using Event Viewer 765
Lab 15-3: Using Device Manager 766
Answers to Review Questions 766
Chapter 16 Networking 769
Network Models 770
Client/Server Versus Peer-to-Peer 770
LANs and WANs 773
Network Topologies 774
Network Devices 775
Internet Connectivity Technologies 778
Modems and Dial-Up Internet Connectivity 778
ISDN Internet Connectivity 784
Broadband Internet Services (DSL, Cable, Satellite) 786
Fiber-Optic 790
Cellular 790
WiMAX 791
LANs and Internet Connectivity 791
TCP/IP 792
HTTP/HTTPS 792
SSL 792
TLS 792
HTML 793
FTP 794
Telnet 794
SSH 795
DNS 795
DHCP 796
Email 797
Remote Desktop 798
SNMP 798
SMB 799
LDAP 799
TCP and UDP Ports 799
Cable and Connector Types 801
UTP and STP Cabling 801
Fiber-Optic Cabling 805
Coaxial Cabling 805
Plenum and PVC 806
Connector Types 806
Networking Tools 808
Network Types 809
Wireless Network Standards 811
Wireless Ethernet 811
Bluetooth 812
Infrared 813
Cellular 813
VoIP 813
Switches and Hubs 814
Building a Small Office/Home Office Network 815
Installing Network Interface Cards 815
Configuring Network Interface Cards 816
TCP/IPv4 Configuration 819
IPv6 Addressing 827
Setting Up Shared Resources 829
Administrative Shares 834
Setting Up the Network Client 834
Using Shared Resources 836
Browser Installation and Configuration 841
Multifunction Network Device Configurations 845
Using Network Command-Line Tools 846
Using the Net Command 847
Using Ping 847
Using Tracert 848
Using NSLookup 849
Using Ipconfig 849
Using Netstat 849
Using NBTSTAT 850
Network and Internet Troubleshooting 851
Can't Access Network Resources 851
Significant Drops in Network Performance 851
Unattended PC Drops Its Network Connection 852
All Users Lose Network Connection 853
Users Can Access Some Shared Resources But Not Others 853
Can't Print to a Network Printer 853
Ping and Tracert Work, But User Can't Display Web Pages with Browser 854
Overview of Creating a Small Office/Home Office Network 854
Review All the Key Topics 856
Complete the Tables and Lists from Memory 857
Define Key Terms 857
Complete Hands-On Labs 857
Lab 16-1: Select the Appropriate Type of Cable 858
Lab 16-2: Select the Appropriate IP Networks 858
Lab 16-3: Select the Network Option and Appropriate Ports 859
Lab 16-4: Install an Appropriate Wireless Network 859
Answer Review Questions 859
Answers to Hands-On Labs 864
Lab 16-1: Select the Appropriate Type of Cable 864
Lab 16-2: Select the Appropriate IP Networks 864
Lab 16-3: Select the Network Option and Appropriate Ports 864
Lab 16-4: Install an Appropriate Wireless Network 865
Answers and Explanations to Review Questions 865
Chapter 17 Security 869
Security Fundamentals 870
Secure and Insecure File Systems 870
Authentication Technologies 871
Protection Against Viruses and Malware 872
Software Firewalls 873
Data and Physical Security 873
Data Access Local Security Policy 874
Encryption Technologies 875
Backups 877
Data Migration 877
Data and Data Remnant Removal 877
Password Management 878
Locking a Workstation 878
Incident Reporting 879
Social Engineering 880
Physical Security 881
Securing Wireless Networks 883
WEP and WPA Encryption 883
Access Point Configuration for Maximum Security 885
Securing Wired Networks 891
Access Control Purposes and Principles 892
Operating System Access Control 892
Data Destruction/Disposal Techniques 898
Installing, Configuring, and Troubleshooting Security Features 899
BIOS Security Features 899
Software Firewalls 900
Configuring Exceptions 902
Wireless Network Configuration 904
Unused Wireless Connections 910
File Systems (Converting from FAT32 to NTFS) 912
Malicious Software Protection 913
Review All the Key Topics 919
Define Key Terms 919
Complete Hands-On Labs 920
Lab 17-1: Hard Drive Security and Disposal 920
Lab 17-2: Secure a Customer's Wireless Network 920
Answer Review Questions 921
Answers to Hands-On Labs 924
Lab 17-1: Hard Drive Security and Disposal 924
Lab 17-2: Secure a Customer's Wireless Network 924
Answers and Explanations to Review Questions 925
Chapter 18 Operational Procedures and Communications Methods 929
Computer Safety 930
ESD 930
Electrical Safety 932
Physical Safety 934
Environmental Controls 935
Temperature, Humidity, and Air 936
Material Safety Data Sheet (MSDS) 936
Incident Response and Documentation 938
First Response 938
Documentation 938
Chain of Custody 939
Communication Methods and Professionalism 939
How to Interact with to Customers 939
How to Treat Customers' Property 941
Review All the Key Topics 942
Complete the Tables and Lists from Memory 942
Define Key Terms 942
Complete Hands-On Labs 942
Lab 18-1: Select the Appropriate Power Protection Equipment 942
Answer Review Questions 943
Answers to Hands-On Labs 947
Lab 18-1: Select the Appropriate Power Protection Equipment 947
Answers and Explanations to Review Questions 948
Glossary
CD Only:
Appendix A Memory Tables
Appendix B Memory Tables Answer Key
9780789748508 TOC 7/31/2012
Chapter 1 Technician Essentials and PC Anatomy 101 3
The Essential Parts of Any Computer 4
Front and Rear Views of a Desktop PC 5
All Around a Notebook (Laptop) Computer 7
Quick Reference to PC Components 8
Hardware, Software, and Firmware 9
Hardware 10
Software 10
Firmware 11
Why Hardware, Software, and Firmware Are Important to Understand 11
Points of Failure 11
Points of Failure on a Desktop Computer 12
Points of Failure on a Notebook Computer 13
The CompTIA Six-Step Troubleshooting Process 14
PC Tools 15
Basic Tools for Assembly/Disassembly of Computers 15
ESD Protection 16
System and Electrical Testing Tools 16
Network Installation and Configuration Tools 17
Printer Maintenance Tools 18
Important Websites 18
Review All the Key Topics 19
Complete the Tables and Lists from Memory 19
Define Key Terms 19
Complete Hands-On Labs 19
Lab 1-1: Determine the External Equipment Available on a Desktop or Laptop Computer 20
Lab 1-2: Determine the Tool(s) to Use for Performing Specified Service on a PC 21
Answer Review Questions 21
Answers to Hands-On Labs 24
Lab 1-1: Determine the external equipment available on a desktop or laptop computer. 24
Lab 1-2: Determine the tool(s) to use for performing specified service on a PC. 26
Answers and Explanations to Review Questions 26
Chapter 2 Motherboards and Processors 29
Motherboards and Their Components 30
Form Factors 31
Integrated I/O Ports 33
Memory Slots 35
Expansion Slots 36
Chipset Components 42
Jumpers and Jumper Blocks 44
Fan Connectors 44
Audio Connectors 45
Front-Panel Connectors 46
Installing Motherboards 48
Step-by-Step Motherboard Removal 48
Preparing the Motherboard for Installation 50
Step-by-Step Motherboard Installation 51
Troubleshooting Motherboards 52
Unexpected Shutdowns 52
Continuous Reboots (Power Supply and BSOD Problems) 53
BIOS Time and Settings Resets 53
System Lockups 54
POST Code Beeps at Startup 54
Blank Screen on Bootup 54
Smoke or Burning Smells 55
System Will Not Start 55
Processors and CPUs 58
Overview of Processor Differences 58
Intel Processors 58
AMD Processors 64
CPU Technologies 69
Hyperthreading (HT Technology) 70
Multicore 70
Cache 70
Bus Speeds 71
Overclocking 72
32-bit Versus 64-bit Architecture 73
Virtualization Support 73
Integrated GPU 74
CPU Cooling 74
Passive and Active Heat Sinks 75
Liquid Cooling Systems 76
Review All the Key Topics 78
Complete the Tables and Lists from Memory 79
Define Key Terms 79
Complete Hands-On Lab 79
Lab 2-1: Determine Available USB Ports, Locations, and Types 79
Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 80
Answer Review Questions 80
Answers to Hands-On Lab 82
Lab 2-1: Determine Available USB Ports, Locations, and Types 82
Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 83
Answers and Explanations to Review Questions 83
Chapter 3 BIOS 85
Understanding BIOS, CMOS, and Firmware 86
Configuring the System BIOS 89
Accessing the BIOS Setup Program 89
UEFI and Traditional BIOS 91
BIOS Settings Overview 92
Automatic Configuration of BIOS/CMOS Settings 95
Main Menu 96
Standard Features/Settings 96
System Information 98
Boot Settings and Boot Sequence 98
Integrated Ports and Peripherals 100
Power Management 104
PnP/PCI Configurations 105
Hardware Monitor 105
Processor and Memory Configuration 106
Virtualization Support 106
Security Features 108
Exiting the BIOS and Saving/Discarding Changes 109
Power-On Self Test (POST) and Error Reporting 110
Beep Codes 111
POST Error Messages 112
POST Hex Codes 112
BIOS Updates 114
Flash BIOS Update 115
BIOS Chip Replacement 118
Review All the Key Topics 120
Complete the Tables and Lists from Memory 120
Define Key Terms 121
Complete Hands-On Labs 121
Lab 3-1: Disable Onboard Audio 121
Lab 3-2: Check Fan and Voltage Levels 121
Answer Review Questions 122
Answers to Hands-On Labs 125
Lab 3-1: Disable Onboard Audio 125
Lab 3-2: Check Fan and Voltage Levels 125
Answers and Explanations to Review Questions 125
Chapter 4 Power Supplies and System Cooling 129
Power Supplies 130
Power Supply Ratings 130
Multivoltage Power Supplies 133
Power Supply Form Factors and Connectors 135
Removing and Replacing the Power Supply 139
Troubleshooting Power Supplies 141
Overloaded Power Supplies-Symptoms and Solutions 141
Loud Noises from the Power Supply 142
Finding Solutions to a "Dead" System 143
Overheating 144
Fans Turn But System Doesn't Start 149
Testing Power Supplies and Other Devices with a Multimeter 149
Avoiding Power Supply Hazards 154
Power Protection Types 155
Surge Suppressors 156
Battery Backup Units (UPS and SPS) 158
Buying the Correct-Sized Battery Backup System 159
Power-Conditioning Devices 160
System Cooling 161
Northbridge and Southbridge Chips and Voltage Regulators 161
Video Card Cooling 163
Case Fans 163
Thermal Compound 164
Review All the Key Topics 167
Complete the Tables and Lists from Memory 168
Define Key Terms 168
Complete Hands-On Lab 168
Lab 4-1: Check Power Supply Voltages 168
Lab 4-2: Check for Airflow Problems Inside the System 168
Answer Review Questions 169
Answers to Hands-On Lab 172
Lab 4-1: Check Power Supply Voltages 172
Lab 4-2: Check for Airflow Problems Inside the System 172
Answers and Explanations to Review Questions 173
Chapter 5 R AM 177
RAM Basics 178
Memory Modules 180
DRAM 180
SRAM 181
SDRAM 181
DDR SDRAM 181
DDR2 SDRAM 182
DDR3 SDRAM 182
Rambus 183
Operational Characteristics 184
Comparison of Memory Modules 184
Memory Module Width 185
Parity and Non-Parity Memory 185
ECC and Non-ECC Memory 187
Registered and Unbuffered Memory 188
Single-Sided and Double-Sided Memory 188
Installing Memory Modules 189
Troubleshooting Memory 192
Verifying RAM Compatibility 192
Overclocking Can Lead to System Instability 192
Use Caution When Mismatching RAM Speeds 193
"Parity Error - System Halted" Message 194
RAM-Sizing Errors at Bootup 194
Determining Whether Cache RAM Is the Source of a Memory Problem 195
Other Methods for RAM Testing 195
Preventative Maintenance for Memory 196
Review All the Key Topics 197
Complete the Tables and Lists from Memory 197
Define Key Terms 197
Complete Hands-On Labs 198
Lab 5-1: Select and Install the Correct RAM 198
Answer Review Questions 199
Answers to Hands-On Labs 202
Lab 5-1: Select and Install the Correct RAM 202
Answers and Explanations to Review Questions 203
Chapter 6 I/O and Input Ports and Devices 207
Introduction to I/O Ports 208
USB 209
USB Port Types, Speeds, and Technical Details 209
Adding USB Ports 213
Troubleshooting USB Ports and Devices 215
IEEE-1394 (FireWire) 218
IEEE 1394 Ports and Cables 218
IEEE 1394-Compatible Devices 219
Installing an IEEE 1394 Card 220
Troubleshooting IEEE 1394 Ports and Devices 220
SCSI 221
Multiple Device Support with SCSI Host Adapters 222
Jumper Block and DIP Switch Settings for Device IDs 223
SCSI Standards 225
SCSI Cables 225
SCSI Signaling Types 227
Daisy-Chaining SCSI Devices 227
SCSI Host Adapter Card Installation 228
SCSI Daisy-Chain Maximum Length 229
SCSI Termination Methods 229
COM (Serial) 231
Serial Port Pinouts 233
Types of Serial Cables 235
How to Configure or Disable Serial Ports 236
Serial Port Software Configuration 236
Adding Additional Serial Ports 238
Troubleshooting Serial Ports and Devices 238
LPT (Parallel) 240
Parallel Port Configuration 243
Types of Parallel Cables 244
How to Configure or Disable Parallel Ports 246
Adding Parallel Ports 247
Troubleshooting Parallel (LPT) Ports, Devices, and Switchboxes 247
Testing Parallel and Serial Ports 248
PS/2 Mouse and Keyboard 249
Audio 249
Analog Audio Mini-Jacks 249
SPDIF Digital Audio 250
Mouse 251
Mouse Hardware Resource Use 252
Troubleshooting Mice and Pointing Devices 253
Maintaining Mice and Pointing Devices 257
Keyboard 258
Troubleshooting Keyboards 258
Maintaining Keyboards 259
Bar Code Reader 259
Touch Screen 260
Touch Screen Interfacing to the Computer 261
Installing a Touch Screen 262
Troubleshooting a Touch Screen 262
KVM Switch 263
Review All the Key Topics 264
Complete the Tables and Lists from Memory 265
Define Key Terms 265
Complete Hands-On Lab 265
Lab 6-1: Check USB Device Power Usage 265
Answer Review Questions 266
Answers to Hands-On Lab 269
Lab 6-1: Check USB Device Power Usage 269
Answers and Explanations to Review Questions 269
Chapter 7 Video Displays and Video Cards 273
Video Card Types 274
Video Card Cooling 275
Display Types 276
CRT Monitor 277
LCD Monitor 278
LED Monitor 279
Plasma 279
Data Projector 280
OLED 281
Installing a Video Card 282
BIOS Configuration 282
Video Card Physical and Driver Installation 282
Video Connector Types 285
VGA 285
DVI 286
HDMI 286
DisplayPort 288
Component/RGB 289
S-Video 289
Composite 289
Installing a Monitor 289
Video Display Settings 292
Resolution 292
Color Quality (Color Depth) 295
Refresh Rates 296
Troubleshooting Displays and Video Cards 297
Troubleshooting Picture Quality Problems with OSD 298
Using Advanced Display Properties for Troubleshooting 299
Troubleshooting Video Hardware 300
Preventative Maintenance for Displays 302
Review All the Key Topics 304
Complete the Tables and Lists from Memory 304
Define Key Terms 305
Complete Hands-On Labs 305
Lab 7-1: Select the Appropriate Video Connectors 305
Answer Review Questions 306
Answers to Hands-On Labs 309
Lab 7-1: Select the Appropriate Video Connectors 309
Answers and Explanations to Review Questions 310
Chapter 8 Customized PCs and Multimedia Devices 313
Customized PC Configurations 314
Graphic/CAD/CAM Design Workstation 314
Audio/Video Editing Workstation 316
Virtualization Workstation 318
Gaming PC 319
Home Theater PC 321
Standard Thick Client 322
Thin Client 323
Home Server PC 323
Evaluating Onboard Components 324
General System Information 324
Processor Information and Hardware-Assisted Virtualization Readiness 326
Installing and Configuring Multimedia Devices 327
Webcams 327
Digital Cameras 328
Sound Cards 329
Installing a MIDI Enabled Device 332
Microphone 333
Video Capture and TV Tuner Cards 335
Review All the Key Topics 337
Complete the Tables and Lists from Memory 337
Define Key Terms 338
Complete Hands-On Labs 338
Lab 8-1: Evaluate a Computer's Suitability for Various Tasks 338
Answer Review Questions 341
Answers to Hands-On Labs 343
Lab 8-1: Evaluate a Computer's Suitability for Various Tasks 343
Answers and Explanations to Review Questions 343
Chapter 9 L aptop and Notebook Computers 345
Laptop Expansion Options 346
PCMCIA (PC Card, CardBus) 346
ExpressCard 350
Memory 352
Connecting USB Drives to Your Laptop 352
Flash Memory Cards 352
Best Practices for Laptop Disassembly 353
Hardware Device Replacement 354
Removing and Replacing the Battery 355
Replacing a Laptop Keyboard or Pointing Device 356
Replacing Speakers 358
Replacing a Laptop Hard Drive 358
Performing a Memory Upgrade 360
Replacing an Optical Drive 362
Removing a Wireless Card (Mini-PCI or Mini-PCIe) 362
Replacing the Screen 365
Replacing the Fan, Heat Sink, and CPU 366
Laptop Displays 368
LCD Displays 369
LED Displays 369
OLED Displays 369
Plasma Displays 370
Display Resolutions and Viewing Quality Considerations 370
Inverter and Backlight Components 372
Wi-Fi Antenna Components 373
Laptop Features 374
Special Laptop Function Keys 374
Working with Dual Displays 375
Working with Port Replicators and Docking Stations 380
Physically Securing a Laptop Computer 381
Troubleshooting Laptop Problems 382
Troubleshooting Display Problems 382
Power Problems 384
Keyboard Problems 385
Network Problems 386
Review All the Key Topics 387
Complete the Tables and Lists from Memory 388
Define Key Terms 388
Complete Hands-On Lab 388
Lab 9-1: Locate Laptop Hard Drive and Memory 388
Answer Review Questions 391
Answers to Hands-On Lab 394
Lab 9-1: Locate Laptop Hard Drive and Memory 394
Answers and Explanations to Review Questions 394
Chapter 10 Mobile Devices 397
Mobile Device Hardware 398
Examples of Mobile Device Hardware 398
Differences Between Tablets and Laptops 399
Tablet and Laptop Similarities 400
Upgrading and Replacing the Memory Card and the Battery in a
Smartphone 400
Hardware Wrap-Up 403
Mobile Hardware Wrap-Up 404
Mobile Operating Systems 404
Android Versus iOS 404
Where and How to Get Applications 408
Adjusting the Display 408
GPS and Geotracking 411
Mobile OS Wrap-Up 412
Mobile Network Connectivity 412
GSM Cellular Connectivity 412
Wi-Fi Network Connectivity 414
Wi-Fi Troubleshooting 416
Bluetooth Configuration 418
Email Configurations 421
Mobile Network Connectivity Wrap-Up 424
Mobile Synchronization 424
Synchronizing an Android Device to a PC 424
Synchronizing an iPad2 to a PC 427
Synchronizing Other Devices 428
Mobile Sync Wrap-Up 429
Mobile Security 429
Protecting Against Stolen or Lost Devices 429
Protecting Against Compromised or Damaged Devices 432
Turning Off Applications and Resets 435
Security Wrap-Up 438
Review All the Key Topics 439
Define Key Terms 440
Complete Hands-On Labs 440
Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 440
Lab 10-2: Secure a Mobile Device 440
Answer Review Questions 441
Answers to Hands-On Labs 444
Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 444
Lab 10-2: Secure a Mobile Device 444
Answers and Explanations to Review Questions 445
Chapter 11 Printers 449
Laser Printers 450
Toner Cartridges 450
The Laser Printing (EP) Process 451
Color Laser Printing Differences 454
Inkjet Printers 455
Ink Cartridges 457
Calibrating the Printer 458
Thermal Printers 459
Thermal Print Processes 459
Thermal Printer Ribbons 460
Thermal Printer Paper 460
Impact Printers 461
Impact Dot Matrix Print Process 462
Impact Dot-Matrix Printheads 463
Impact Printer Ribbons 463
Impact Printer Paper and Media 464
Printer Installation and Configuration 464
Installing a Printer 465
Installing RAM 467
Upgrading Firmware 469
Printer Interface Types 469
Printer Sharing in Windows 471
Configuring Options and Device Settings 472
Printing a Test Page 476
Working with the Print Spooler 477
Printer Maintenance 478
Laser Printer Maintenance 478
Inkjet Printer Maintenance 480
Thermal Printer Maintenance 482
Impact Printer Maintenance 483
Printer Troubleshooting 484
Streaks and Smudges 484
Faded Prints 485
Ghost Images 486
Toner Not Fused to Paper 486
Creased Paper 487
Paper Not Feeding 487
Paper Jam 487
No Connectivity 488
Garbled Characters on Paper 488
Vertical Lines on a Page 489
Backed Up Print Queue 489
Low Memory Errors 490
Access Denied 492
Printer Won't Print 492
Color Output in Wrong Print Colors 492
Unable to Install Printer 492
Error Codes 492
Review All the Key Topics 494
Define Key Terms 494
Complete the Hands-On Lab 495
Lab 11-1: Solve Inkjet Printing Problems 495
Answer Review Questions 495
Answers to Hands-On Lab 498
Lab 11-1: Solve Inkjet Printing Problems 498
Answers and Explanations to Review Questions 498
Chapter 12 Storage Devices 501
Drive Interface Types 502
External and Internal Drive Interfaces 502
PATA and SATA Performance Characteristics 504
PATA Cabling, Configuration, and Setup 506
SATA Configuration and Cabling 508
SCSI IDs 510
Hot-Swappable Drive Interfaces 511
Hard Disk Drives 512
Performance Factors for SATA and PATA Hard Disks 512
Internal Hard Disk Drive Installation 513
eSATA Drives 519
SSD and Flash Drives 520
Flash Memory Cards 520
Flash Card Reader 523
USB Flash Memory Drives 524
SSD 525
RAID 526
Creating an ATA or SATA RAID Array 528
Optical Drives 531
Comparing CD, DVD, and Blu-ray Drives and Media 531
DVD Media Types 532
Blu-ray Media Types 532
Drive Speed Ratings 533
Recording Files to Optical Discs 533
Floppy Drives 538
Floppy Drive Capacities 538
Floppy Disk Drive Hardware Configuration 539
Maintaining Floppy Disks, Data, and Drives 540
Tape Drives 541
Troubleshooting Hard Drives, SSDs, and RAID Arrays 542
Read/Write Failures 543
Slow Performance 543
Noises Coming from Hard Disk 546
Boot Failure 547
Drive Not Recognized 548
Operating System Not Found 548
RAID Not Found 549
RAID Failure 549
Disk Surface and Data Recovery Tools 550
Review All the Key Topics 553
Complete the Tables and Lists from Memory 553
Define Key Terms 554
Complete Hands-On Lab 554
Lab 12-1: Configure SATA Ports 554
Lab 12-2: Configure PATA Jumper Blocks 555
Answer Review Questions 557
Answers to Hands-On Lab 560
Lab 12-1: Configure SATA Ports 560
Lab 12-2: Configure PATA Jumper Blocks 560
Answers and Explanations to Review Questions 561
Chapter 13 Installing and Upgrading Windows 565
Installing Windows 566
Minimum and Recommended Hardware Requirements 566
Boot Methods 570
Types of Installation 570
Time/Date/Language/Region Settings 579
Partitioning 580
File System Types and Formatting 586
Loading Alternative Third-Party Disk Drivers 588
Workgroup Versus Domain Setup 589
Transferring User Data 589
Windows Easy Transfer 590
User State Migration Tool 591
Updating Windows 592
Using Windows Update and Microsoft Update 592
Installing Service Packs Manually 593
Setting Up Recovery Partitions and Discs 595
Review All the Key Topics 597
Complete the Tables and Lists from Memory 597
Define Key Terms 598
Complete Hands-On Lab 598
Lab 13-1: Selecting Installation Options for Windows 7 598
Answer Review Questions 599
Answers to Hands-On Lab 602
Lab 13-1: Selecting Installation Options for Windows 7 602
Answers and Explanations to Review Questions 602
Chapter 14 Using and Managing Windows 605
Windows Versions and Editions 606
Windows XP Family 607
Windows Vista Family 607
Windows 7 Family 608
Windows Features 609
Windows Desktop (Aero, Aero Glass, Sidebar, Gadgets) 610
Shadow Copy 612
ReadyBoost 613
Compatibility Mode 615
Windows XP Mode 618
Administrative Tools 618
File Structure and Paths 620
Command-Line Tools 621
Starting a Command-Prompt Session with CMD.EXE 621
Internal Commands Overview 622
Using Wildcards to Specify a Range of Files 624
COPY 624
XCOPY 625
ROBOCOPY.EXE 627
MKDIR, CHDIR, and RMDIR (MD, CD, and RD) 628
Format/Format.exe 629
Diskpart 633
DEL 635
Tasklist 636
Taskkill 638
Administrative Features 640
Computer Management (MMC) 640
Performance Monitor/System Monitor 641
Services (Services.msc) 642
Task Scheduler 645
Print Management 648
Task Manager 648
Disk Management 650
Mount Points and Mounting a Drive 655
Windows File Systems 657
Run-Line Utilities 661
Notepad 662
Windows Explorer 662
MSInfo32 (System Information) 670
DXDiag (DirectX Diagnostics) 672
Control Panel 673
Starting Control Panel 674
Category and Icon Views 674
Shortcuts to Control Panel Functions 678
Display Options 678
Folder Options 679
System 680
Power Options 682
Add/Remove Programs (Windows XP) 686
Programs and Features (Windows Vista/7) 687
Automatic Updates (Windows XP) 688
Tablet PC Settings (Windows Vista/7) 688
Pen and Input Devices (Windows Vista) 689
Problem Reports and Solutions (Windows Vista, and 7) 689
Devices and Printers 689
HomeGroup (Windows 7) 690
Action Center (Windows 7) 691
Client-Side Virtualization 692
Host/Guest Virtualization 692
Hypervisor 692
Features and Benefits of Virtual Machines 693
Resource Requirements 693
Emulator Requirements 693
Security Requirements 694
Review All the Key Topics 695
Complete the Tables and Lists from Memory 695
Define Key Terms 696
Complete Hands-On Lab 696
Lab 14-1: Open and Use the Command Prompt 696
Lab 14-2: Using Microsoft Management Console 696
Answer Review Questions 697
Answers to Hands-On Lab 700
Lab 14-1: Open and Use the Command Prompt 700
Lab 14-2: Using Microsoft Management Console 701
Answers and Explanations to Review Questions 701
Chapter 15 Troubleshooting and Maintaining Windows 705
STOP (Blue Screen of Death) Errors 706
Causes of BSOD Errors 707
Researching Causes and Solutions 707
BSOD and Spontaneous Shutdown and Restart 708
Boot Failures 709
Windows 7/Vista Boot Errors 710
Windows XP Boot Errors 712
Missing Operating System Error 713
Missing Graphical Interface 714
GUI Fails to Load 714
Other Windows Problems 714
Improper Shutdowns 714
Device Fails to Start 715
Missing DLL Message 715
Services Fail to Start 715
Compatibility Error 716
Slow System Performance 716
Boots to Safe Mode 717
File Fails to Open 717
Windows Diagnostic and Repair Tools 717
Using System File Checker (SFC) 719
Using MSConfig 720
Using REGSVR32 721
Using REGEDIT 722
Using Event Viewer 724
Using Safe Mode and Other Advanced Boot Options 726
Using Device Manager 729
Using Windows XP Recovery Console 735
Using Automated System Recovery to Restore a Windows XP Installation 739
Using Windows Recovery Environment 741
Maintaining Windows 744
Using Windows Backup for XP 745
Using Windows Vista's Backup and Restore Center 748
Using Windows 7's Backup and Restore 750
CHKDSK.EXE 754
Defrag 755
System Restore and Restore Points 756
Firmware Updates 760
Review All the Key Topics 761
Complete the Tables and Lists from Memory 761
Define Key Terms 762
Complete Hands-On Lab 762
Lab 15-1: Check System Protection Settings 762
Lab 15-2: Using Event Viewer 762
Lab 15-3: Using Device Manager 762
Answer Review Questions 763
Answers to Hands-On Lab 765
Lab 15-1: Check System Protection Settings 765
Lab 15-2: Using Event Viewer 765
Lab 15-3: Using Device Manager 766
Answers to Review Questions 766
Chapter 16 Networking 769
Network Models 770
Client/Server Versus Peer-to-Peer 770
LANs and WANs 773
Network Topologies 774
Network Devices 775
Internet Connectivity Technologies 778
Modems and Dial-Up Internet Connectivity 778
ISDN Internet Connectivity 784
Broadband Internet Services (DSL, Cable, Satellite) 786
Fiber-Optic 790
Cellular 790
WiMAX 791
LANs and Internet Connectivity 791
TCP/IP 792
HTTP/HTTPS 792
SSL 792
TLS 792
HTML 793
FTP 794
Telnet 794
SSH 795
DNS 795
DHCP 796
Email 797
Remote Desktop 798
SNMP 798
SMB 799
LDAP 799
TCP and UDP Ports 799
Cable and Connector Types 801
UTP and STP Cabling 801
Fiber-Optic Cabling 805
Coaxial Cabling 805
Plenum and PVC 806
Connector Types 806
Networking Tools 808
Network Types 809
Wireless Network Standards 811
Wireless Ethernet 811
Bluetooth 812
Infrared 813
Cellular 813
VoIP 813
Switches and Hubs 814
Building a Small Office/Home Office Network 815
Installing Network Interface Cards 815
Configuring Network Interface Cards 816
TCP/IPv4 Configuration 819
IPv6 Addressing 827
Setting Up Shared Resources 829
Administrative Shares 834
Setting Up the Network Client 834
Using Shared Resources 836
Browser Installation and Configuration 841
Multifunction Network Device Configurations 845
Using Network Command-Line Tools 846
Using the Net Command 847
Using Ping 847
Using Tracert 848
Using NSLookup 849
Using Ipconfig 849
Using Netstat 849
Using NBTSTAT 850
Network and Internet Troubleshooting 851
Can't Access Network Resources 851
Significant Drops in Network Performance 851
Unattended PC Drops Its Network Connection 852
All Users Lose Network Connection 853
Users Can Access Some Shared Resources But Not Others 853
Can't Print to a Network Printer 853
Ping and Tracert Work, But User Can't Display Web Pages with Browser 854
Overview of Creating a Small Office/Home Office Network 854
Review All the Key Topics 856
Complete the Tables and Lists from Memory 857
Define Key Terms 857
Complete Hands-On Labs 857
Lab 16-1: Select the Appropriate Type of Cable 858
Lab 16-2: Select the Appropriate IP Networks 858
Lab 16-3: Select the Network Option and Appropriate Ports 859
Lab 16-4: Install an Appropriate Wireless Network 859
Answer Review Questions 859
Answers to Hands-On Labs 864
Lab 16-1: Select the Appropriate Type of Cable 864
Lab 16-2: Select the Appropriate IP Networks 864
Lab 16-3: Select the Network Option and Appropriate Ports 864
Lab 16-4: Install an Appropriate Wireless Network 865
Answers and Explanations to Review Questions 865
Chapter 17 Security 869
Security Fundamentals 870
Secure and Insecure File Systems 870
Authentication Technologies 871
Protection Against Viruses and Malware 872
Software Firewalls 873
Data and Physical Security 873
Data Access Local Security Policy 874
Encryption Technologies 875
Backups 877
Data Migration 877
Data and Data Remnant Removal 877
Password Management 878
Locking a Workstation 878
Incident Reporting 879
Social Engineering 880
Physical Security 881
Securing Wireless Networks 883
WEP and WPA Encryption 883
Access Point Configuration for Maximum Security 885
Securing Wired Networks 891
Access Control Purposes and Principles 892
Operating System Access Control 892
Data Destruction/Disposal Techniques 898
Installing, Configuring, and Troubleshooting Security Features 899
BIOS Security Features 899
Software Firewalls 900
Configuring Exceptions 902
Wireless Network Configuration 904
Unused Wireless Connections 910
File Systems (Converting from FAT32 to NTFS) 912
Malicious Software Protection 913
Review All the Key Topics 919
Define Key Terms 919
Complete Hands-On Labs 920
Lab 17-1: Hard Drive Security and Disposal 920
Lab 17-2: Secure a Customer's Wireless Network 920
Answer Review Questions 921
Answers to Hands-On Labs 924
Lab 17-1: Hard Drive Security and Disposal 924
Lab 17-2: Secure a Customer's Wireless Network 924
Answers and Explanations to Review Questions 925
Chapter 18 Operational Procedures and Communications Methods 929
Computer Safety 930
ESD 930
Electrical Safety 932
Physical Safety 934
Environmental Controls 935
Temperature, Humidity, and Air 936
Material Safety Data Sheet (MSDS) 936
Incident Response and Documentation 938
First Response 938
Documentation 938
Chain of Custody 939
Communication Methods and Professionalism 939
How to Interact with to Customers 939
How to Treat Customers' Property 941
Review All the Key Topics 942
Complete the Tables and Lists from Memory 942
Define Key Terms 942
Complete Hands-On Labs 942
Lab 18-1: Select the Appropriate Power Protection Equipment 942
Answer Review Questions 943
Answers to Hands-On Labs 947
Lab 18-1: Select the Appropriate Power Protection Equipment 947
Answers and Explanations to Review Questions 948
Glossary
CD Only:
Appendix A Memory Tables
Appendix B Memory Tables Answer Key
9780789748508 TOC 7/31/2012
