Microsoft Dynamics CRM 2011 Step by Step
1st Edition
Published on 15. January 2011
450 pages
978-0-7356-6048-9 (ISBN)
Description
The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
More details
Series
Language
English
Place of publication
Redmond
United States
Target group
College/higher education
ISBN-13
978-0-7356-6048-9 (9780735660489)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Mike Snyder | Jim Steger | Brendan Landers
Microsoft Dynamics CRM 2011 Step by Step
Book
01/2011
Microsoft Press
€47.22
Article exhausted; check different version
Persons
Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company's Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor's degree in management information systems from the University of Iowa.
