Exploring Services Science
Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012, Proceedings
Published on 16. October 2012
XII, 371 pages
978-3-642-28227-0 (ISBN)
Description
This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) which was held in Geneva, Switzerland, in February 2012.
At the conference, researchers from all over the world presented innovative ideas, research, and applications in the design, management, and evaluation of services. This year, the main theme was the interdisciplinary aspect of services. The 22 full papers accepted for IESS were selected from 46 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management as well as the application of services in information technology, business, e-learning and public administration.
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Mehdi Snene
Exploring Services Science
Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012, Proceedings
Book
02/2012
1st Edition
Springer
€53.49
Shipment within 7-9 days
Content
- Title
- Preface
- Organization
- Table of Contents
- Full Papers
- Towards a Process Model for Service Systems
- Introduction
- The Service Systems Worldview
- Evaluation of the ISPAR Model
- Proposed Improvements for the ISPAR Model
- Service Process Model
- Demonstration of Service Process Model
- Conclusion and Future Work
- References
- Extending an Adaptive Interface Framework to Support Collaboration
- Introduction
- Collaboration in Its Context
- What Is the Context of Use?
- Issues Related to Conventional Approaches
- Adapting to the Context of Use
- Context-Awareness
- Interface Adaptation
- Adapting to the Collaboration
- Theoretical Requirements to Collaboration
- Promoting Practical Collaboration through Group Awareness
- Towards an Adaptation Framework Supporting Collaboration
- Base Concepts Support
- Group Awareness and Transformations
- ClosingWords
- Ongoing Work
- Perspectives
- Conclusion
- References
- Session-Based Dynamic Interaction Models for Stateful Web Services
- Introduction
- Problem Dimensions and Proposed Solution
- The Middleware Layer
- Implementation
- The Application Programming Interface
- Related Work
- Conclusions and Future Work
- References
- Disassembling Digital Identity-Related Privacy into a Set of Services: SoaML-Based Services Design
- Introduction
- Digital Identity, Privacy, and Interoperability
- Digital Identity-Related Privacy Set of Services: The Target System
- Digital Identity-Related Privacy (DigIdeRP) Requirements
- Privacy Policies
- DigIdeRP Requirements Specification
- SoaML-Based Modeling of DigIdeRP Requirements
- OMG SoaML: Service Oriented Architecture Modeling Language
- DigIdeRP Services Description
- Conclusion and Future Work
- References
- Are Services Functions?
- Introduction
- Analysis of Definitions of Services
- Similarity between Services and Product Functions
- Problems with the Characteristics and the Existing Definitions of Services
- Our Definition and Essential Characteristics of Services
- Our Definition of Services
- A Model for Comparing between Services and Product Functions
- Non-ownership
- Detachment of the Function from the Function Performer
- Designability of Environment
- Essential Services and Accidental Services
- Some Examples
- Services and Product Functions of Massage
- Automobile Sales and Use
- Web Services
- Discussion
- Conclusion
- References
- Modeling an Emergency Service System for a Hospital Network
- Introduction
- IT Service Continuity Management and SEAM
- Workshops and Models
- Project Scoping Workshops
- Technical Workshops
- Discussion
- Service Oriented Modeling to Focus on Delivery Rather than Structure
- Service Oriented Analysis to Reduce Complexity
- Service Oriented Analysis to Understand Architecture Requirements
- Related Work
- Conclusions and Future Work
- References
- The Challenges of Deliberative Decision Process: An Italian Case
- Introduction
- Literature Review
- Research Methodology
- The De.Ci.Di. Project: Evaluation of the E-Democracy Process
- Limitations and Conclusion
- References
- A Conceptual Analysis about the Organizational Impact of Compliance on Information Security Policy
- Introduction
- Objectives and Scope
- Information System Security and Compliance
- ISS
- Security Compliance Dimensions
- Overview of Major U.S. Security Compliance Acts
- Growing Importance and Impact of Compliance
- Analyzing Compliance Behaviors in Organizations
- Discussion
- Limitations
- References
- Modeling and Bridging the Gap between Different Stakeholders
- Introduction
- The Proposed Model
- Mutual Beliefs in Expectation and Belief
- Will and Should Expectations
- Mental Constructs of the Proposed Model
- Case Study
- The First Questionnaire
- The Second Questionnaire
- Quantification and Calculation
- Results and Discussion
- Gap Quantification
- Modification of Self-expectation
- Best Matching
- Comments from the Participants
- Application in the Service Industry
- Conclusions
- References
- Integrating Value Modelling into ArchiMate
- Introduction
- The Archinsurance Value Web
- Modelling the Archinsurance Value Web in e3value
- Archinsurance: Moving from a Direct-to-Customer to anIntermediary Sales Model
- Towards Integrating ArchiMate and e3value
- Modelling an Enterprise Architecture in ArchiMate
- e3value to ArchiMate: Operationalization of a Business Scenario
- ArchiMate to e3value: Profitability of Operationalization
- Comparisonof e3value and ArchiMate Concepts
- Related Work
- Conclusion and Future Directions
- References
- "S-D Logic" Business Model - Backward and Contemporary Perspectives
- Introduction
- Tracing the Roots of Service Science
- The Intangibility-Heterogeneity-Inseparability-Perishability (IHIP) Framework
- IHIP Characteristics and Its Critics
- Implications for the Definition of Services
- Service Science Perspectives: Service-Dominant (S-D) vs. Goods-Dominant (G-D) Logic
- Resource-Based Definition of Service Logic
- Case Studies of Empirical Applications of S-D Logic
- Conclusions
- Future Work
- References
- Modeling Value Creation and Capture in Service Systems
- Introduction
- Value Creation and Capture in Service Systems
- Customer Value
- Customer Value Creation Process
- Service Provider Value Capture
- Modeling Value Creation and Capture in Amazon.com Service System
- Modeling Customer Value
- Modeling Customer Value Creation Process
- Service Provider Value Capture
- Value Creation and Capture in Amazon.com Service System Circa 2001
- Related Work
- Conclusion and Future Work
- References
- Commitment-Based Modeling of Service Systems
- Introduction
- A Commitment-Based Service Model
- Service Life-Cycle and Service Value Co-creation
- Concluding Remarks
- References
- Novel Service Discovery Techniques for Open Mobile Environments and Their Business Applications
- Introduction
- Overview of IEEE 802.21 Media Independent Handover (MIH) Services
- Problem for Service Continuity and Service Availability
- Proposed Extensions to the MIH Handover Procedure
- Proposed Extension to the Media Independent Information Service (MIIS)
- Implementation of Service Discovery
- Mobile Service Discovery Testbed
- System User Interface
- Use Scenarios
- Related Work
- Conclusion
- References
- A Design Theory for e-Service Environments: The Interoperability Challenge
- Introduction
- The Design Theory Framework
- Understanding Interoperability
- Using the TFI Model to Understand Interoperability Requirements
- A Design Theory for IT Platforms Supporting e-Services: The LD-CAST Case
- The Holistic Implementation of Interoperability
- Towards an Explorative Design Theory for IT Platforms
- Conclusions
- References
- When Technology Supports Educational Services: Distance Education Use in Rural Italian Schools
- Introduction
- E-Learning and Distance Education
- New Institutional Framework and Educational Context
- Methodology
- Simple and Data Collection
- Italian Educational System
- The "Digital School Project"
- Italian Virtual School Networks
- Conclusions
- References
- DEMO-Based Service Level Agreements
- Introduction
- Research Question
- Related Work
- Theoretical Background
- Proposal
- Case Study
- Evaluation
- Conclusion
- References
- Service System Design and Engineering - A Value-Oriented Approach Based on DEMO
- Introduction and Motivation
- Problem Analysis
- Base Theory: Systemics, SD-Logic, DEMO and the GSDP
- Current Challenges Identification and Analysis
- Towards a Solution: Principles and Framework Overview
- Principles of a Different Way of Thinking
- Framework Overview
- Conclusion
- References
- The Challenge of Service Oriented Performances for Chief Information Officers
- Introduction
- The Emergence of a New Concept of IT Executive in the 1980s
- Studies on the Managerial Role of the CIO in the 1980s
- The Internet Era and the Dot-Com Bubble in the 1990s
- Studies on the Managerial Role of the CIO in the 1990s
- Studies on the Relationships of the CIO with the CEO, with Peers, and with Subordinates
- From 2000 to 2010
- Different Roles for Different Chief Information Officers
- The Role of CIOs in Value Creation and the Emergence of Service Logic
- Conclusions
- References
- Conceptualizing Cloud-Platforms as Service Systems
- Introduction
- Service Systems
- Cloud-Platforms
- Cloud-Platforms as Service Systems
- Configurable Cloud-Platforms (CCP)
- Extensible Cloud-Platforms (ECP)
- Dynamic Cloud-Platforms (DCP)
- Identifying Value Co-creating Operations of Cloud-Platforms
- Integration
- Configuration
- Comparing Office365 and Google Apps
- Related Work
- Conclusion
- References
- Designing 3D Virtual World Platforms for E-Learning Services. New Frontiers of Organizational Training
- Introduction
- Research Design
- Components Description
- E-Learning Strategies
- Collaborative Learning in 3D Virtual Worlds
- Name Operated by Released Objects Notes in Creation
- Meta-requirements for 3D Virtual Word Platforms
- Conclusions and Further Steps
- References
- Towards a Quality of Social Network (QoSN) Model in the Context of Social Web Services
- Introduction
- Background
- Functionality Analysis
- Social Web Services Overview
- Supporting Web Services Select Social Networks
- Competition Social Network
- Substitution Social Network
- Policies for Managing Social Networks
- Competition-Driven Policy Definition
- Substitution-Driven Policy Definition
- Linking Selection Criteria to Management Policies
- Competition Social Network
- Substitution Social Network
- Illustration
- Related Work
- Conclusion
- References
- Short Papers
- The Grey Box: How Understanding the Functioning of a Mobile Device Affects the Success of a Mobile Service
- Introduction
- Literature Review
- Model
- Test Design
- Pre-Tests
- Survey Tests
- Preliminary Results
- Discussions
- References
- Emerging Service-Based Business Models in the Music Industry: An Exploratory Survey
- Introduction
- Business Model Innovation and Service-Based BusinessModels
- Business Model Innovation
- From Product-Based to Service-Based Business Models in theMusic Industry
- Size and Age of Companies as Barriers to Business ModelInnovation
- Emerging Business Models of Music Startups
- Startups in the Survey
- Categorization of Business Models According to ValueProposition and Revenue Mechanism
- Conclusion
- References
- Linking Services Design to Strategy
- What Is Strategy?
- Creating a Valuable Position
- Creating Strategic Value through Design
- What Is Value, and What Do People Want?
- The Strategic Design Opportunity Matrix (SDOM)
- Conclusions
- References
- The Meaning of the University Experience: A Service Science Approach
- Introduction
- Method
- Questionnaire Design
- Participants and Procedure
- Outcome
- Conclusions
- About the Outcome
- About the Study Subject
- References
- Intersecting Technical Knowledge, Marketing Experience and Customer Activities to Innovate
- Introduction and Research Aims
- Theoretical Framework
- Context of Analysis and Methodology
- Findings and Discussion
- Conclusions
- References
- Towards Security Assurance Metrics for Service Systems Security
- Service Systems: A Natural Change of Paradigm
- Related Work
- The Proposed Security Assurance Metrics for Service
- The SA Metrics Relevant to Service Consumers
- The SA Metrics Relevant to Service Providers
- Conclusion
- References
- Author Index
