
The Next Wave of Technologies
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"...is a must-read for IT professionals who are scrambling to keep up with the implications of new technologies and a book for their colleagues who need to interface with them." (impressionsthroughmedia.com, March 28, 2010)More details
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Content
- The Next Wave of Technologies: Opportunities in Chaos
- Contents
- Foreword
- Preface
- Acknowledgments
- About the Contributors
- Part I: Introduction, Background, and Definitions
- Chapter 1: The Changing Landscapes of Business and Technology
- Introduction
- Enterprise 2.0: What's in a Name, Anyway?
- Enterprise 2.0 versus Web 2.0
- Caveats
- Displacing the Displacers
- Understanding the Caution
- Financial Considerations
- IT Project Failure Rates
- Uncertainty over the Future
- The Software Establishment
- Electronic Health Records: A Case in Point
- Summary
- Chapter 2: How the Game Has Changed
- Introduction
- The Typical Enterprise 1.0 Project
- Common Issues on Enterprise 1.0 Projects
- Comparing Enterprise 1.0 and 2.0 Projects
- Overriding Objectives
- Customizations
- Design Decisions
- Integration
- Technologies
- Activation
- Three Requirements to Successful Enterprise 2.0 Projects
- More Organic Questions and Objectives
- The Right Tools and Partner
- Access and Collaboration
- Scopes, Scales, and Reaches
- Company Background: Twitter
- Enterprise 2.0 Lessons from Twitter
- Unstructured Development and Alternatives to the Waterfall
- Summary
- Next Steps
- Chapter 3: The Role of IT in an Enterprise 2.0 World
- Introduction
- Collins's Model
- Stage 1: Hubris Born of Success
- Stage 2: Undisciplined Pursuit of More
- Stage 3: Denial of Risk and Peril
- Stage 4: Grasping for Salvation
- Stage 5: Capitulation to Irrelevance or Death
- IT's Traditional Charter
- Providing Hardware
- Providing Adequate Security
- Providing Information to Lines of Business (LOBs)
- Pioneering New Technologies within the Organization
- Providing Audit Capability
- Other Imperatives
- Considerations
- Stage
- Industry
- Other Considerations
- Three Viewpoints
- Hands On
- Hands Off
- The Enabler: The Moderate View
- The Changing Role of the CIO
- Summary
- Next Steps
- Part II: Architecture, Software Development, and Frameworks
- Chapter 4: Cloud Computing
- A Brief History of Cloud Computing
- Consumers and Small Office, Home Of.ce (SOHO) versus the Enterprise
- A Cloud of One's Own
- What Is a Cloud?
- Definitions of Cloud Computing
- Cloud Manifesto
- Cloud Architecture
- The Private Cloud: When Is a Cloud Not a Cloud?
- Cloud Economics
- The Death of Enterprise IT?
- Cloud Computing Is for Enterprises
- Vendor Strategies
- Customer Strategies
- U.S. Government
- Wuxi
- Standards and Interoperability
- Security
- The Future of Clouds
- Summary
- Next Steps
- Chapter 5: Open Source: The War That Both Sides Won
- Introduction
- A New Geography for Software
- When UNIX Walked the Earth
- Co-opted by the System
- What Is Open Source?
- The Costs of Free Software
- Is It a Virus? Legal Risks to Using Open Source
- The New Green
- The Future of Open Source
- Summary
- Next Steps
- Chapter 6: Software as a Service (SaaS)
- Introduction
- What Is Software as a Service?
- Nothing's New: SaaS's Historical Precedents
- Ancient History: Time-Shared Computing
- The ASP Market, the Dot-Com Bubble, and Why It Didn't Work
- Products Based on Technology Bets, Not User Needs
- Few Business Models
- A New Distribution Channel via the Internet
- Data Center Distractions
- Educating a New Market
- What's Different This Time?
- Market Requirements
- Stronger Business Models
- Better Financing
- Market Focus
- Outsourcing for Outsourcers
- A Better-Educated Market
- Customer Expectations
- Who Uses SaaS?
- What Do Customers Want?
- Challenges and Choices
- Summary
- Next Steps
- Chapter 7: Service-Oriented Architecture
- Introduction
- What Is Service-Oriented Architecture?
- Business Benefits of SOA
- Technical Benefits of SOA
- Essentials of SOA
- SOA in Practice
- Lessons Learned
- A U.S. Insurance Company
- Health Care Company
- Best Practices
- Summary
- Next Steps
- Chapter 8: Managing Mobile Business
- Introduction
- An Introduction to Mobility
- The Mobile Enterprise
- Risks and Considerations
- Business Expectations from Mobile Technologies
- Improved Business Processes
- Dynamic Customization of Products and Services
- Accessibility and Communication
- Cost Reduction
- Personalization of Products
- Adding Value to Customer Service
- Organizational Structure
- Ability to Reach a Wider and More Dispersed Audience
- Environment and Sustainability
- Ability to Capture Data at the Source
- Improved Management Understanding and Control
- Generating Content for Services
- Workplace Flexibility
- Virtual Team Formation
- Improved Disaster Recovery
- The Mobile Enterprise Transition Framework
- Economic Dimension (Why)
- Technical Dimension (What)
- Process Dimension (How)
- Social Dimension (Who)
- Phases of Mobile Enterprise Transition
- Discovery
- Innovation
- Integration
- Adapting
- Review
- Business Value of Mobile Technologies
- Metrics
- Mobile Organizational Structures
- Mobile Content and Services
- Mobile Business Application Considerations
- Customer Relationship Management
- Supply Change Management
- Procurement Systems
- Human Resource and Payroll Systems
- System Integration
- Knowledge Management
- Balancing Personal Services with Privacy
- Summary
- Next Steps
- Chapter 9: Social Networking
- Introduction
- Why Social Networking? Why Not Just Use the Public Forums?
- Benefits of Social Networking
- Greater Access to Different Audiences
- Improved Branding Opportunities
- Increased Control over the Conversation
- Greater Access to User Information
- Real-Time Market Research
- Improved Customer Service
- Impediments, Solutions, and Resolutions to Progress
- Social Networking Requires a Different Approach
- Meaningful Content Is Required
- Management Needs to Stand Behind Its Network
- Itchy Trigger Fingers
- Does Return on Investment (ROI) Exist in the Social World?
- Examples of Social Networking Tools
- Summary
- Next Steps
- Part III: Data, Information, and Knowledge
- Chapter 10: Enterprise Search and Retrieval
- Introduction
- What Is ESR?
- Content Acquisition
- Content Relevance
- Query Processing
- Results Serving
- Security
- Search and Information Architecture
- The Business Case for ESR
- Total Cost of Ownership
- Forms of ESR Deployment
- Repository Search
- Universal Search
- Search as a Service
- ESR in Action
- Project Team
- Implementation Plan
- Best Practices
- Summary
- Next Steps
- Chapter 11: Enterprise 2.0 Business Intelligence
- What Is Business Intelligence, and Why Do We Need It?
- BI 2.0
- Measuring BI Maturity
- BI Challenges
- Lack of Strong Project Sponsorship
- Dirty or Nonconformed Data
- The Data Warehouse
- Key Factors
- Defining Success
- Need for Information
- Scope
- The Best BI for the Audience
- Recent BI Trends
- In-Memory OLAP
- Data Mining
- Unstructured Data and BI Search
- Mobile BI
- BI Competency Centers
- Open Source BI
- Too Much BI?
- Summary
- Next Steps
- Chapter 12: Master Data Management
- Introduction
- The State of the Union
- The Business Case for Master Data Management
- Cost Reduction
- Risk Management
- Revenue Growth
- MDM Approaches and Architectures
- Operational MDM
- Enterprise MDM
- Selecting the Right MDM Approach
- MDM Services and Components
- Data Quality
- Data Governance and Stewardship
- Metadata Management
- Hierarchy Management
- Master Data Life Cycle Management
- Summary
- Next Steps
- Chapter 13: Procurement in Chaos
- Introduction
- Does Procure-to-Pay Matter?
- What Is Procure-to-Pay Automation?
- Requisitioning
- Approval of Requisitions
- Issuance of Purchase Orders
- Receiving Invoices
- Issuing Payments
- Benefiting from P2P Automation
- Visibility
- Understanding and Controlling Spend
- Audit Controls
- Reduce Processing Costs
- Procure-to-Pay Leadership
- Automation Risks and Challenges
- Prioritization
- Differing Technologies
- Inconsistent Processes
- Cultural Change
- Decision Paralysis
- Leveraging Your ERP
- Technology Overview
- Vendor Portals
- Sourcing
- Vendor Information Management
- AP Self-Service
- Purchase Order Flipping
- Dynamic Discounting
- Summary: Rethinking Procurement
- Next Steps
- Part IV: Management and Deployment
- Chapter 14: Agile Software Development
- Introduction
- Limitations of the Waterfall Method of Software Development
- Benefits of Agile Methods
- Alternative Engineering Models
- Just in Time: Borrowing from the Toyota Playbook
- Cellular Manufacturing
- Closed-Loop Control Systems
- Parallels to Traditional SD
- Summary of Engineering Models
- Agile Process in a Nutshell
- The Agile Landscape
- The Benefits of Simplicity
- The Manager's Perspective
- Deliver Value Early and Often
- Visibility and Transparency
- Appropriate Controls
- Limitations of Agile
- The Soft Stuff Is the Hard Stuff
- Addressing the People Side
- Achieving Enterprise Agility
- It's Not a Technology Thing
- Transition Road Map
- Summary
- Next Steps
- Chapter 15: Enterprise Risk Management
- The High-Risk Society
- Information Technology and the High-Risk Society
- Additional Risks Stemming from IT Mismanagement
- Enterprise Risk Management Overview
- ERM and IT
- Implications for ERM
- ERM, Innovation, and Entrepreneurship
- Who Owns ERM?
- Who Is Doing ERM?
- The Limits of ERM
- Summary
- Next Steps: Are You Ready for ERM?
- Does My Organization Need ERM?
- How Will I Know If the Organization Is Ready for ERM?
- Where Does ERM Start?
- What Is Needed to Implement ERM?
- How Long Will It Take for ERM to Take Hold?
- How Can ERM Fail?
- How Will I Know If ERM Is Succeeding?
- Chapter 16: Implementing Open Source Software
- Introduction
- A Different Software Model
- Getting into Open Source
- OS and Digital Presence
- OS and Managing Your Business
- Appearances Can Be Deceiving
- Product Development Agility
- Support
- Product Types
- Crowdsourcing
- Niche Markets
- Summary
- Next Steps
- Chapter 17: Global Engineering
- Introduction
- Distributed Teams: An Integral Part of Enterprise 2.0
- Room for Improvement
- Preconditions and Reasons for Distributing Technology Projects
- Geopolitical Factors
- Economics
- Technology
- Drivers of Global IT
- Cost Savings
- Availability of Talent
- Access to Key Emerging Markets
- Why International Distributed Projects Sometimes Fail
- Time Zones
- Language
- Culture
- Travel
- Global Engineering 2.0
- Cloud Computing
- Virtualization
- Collaborative Software and the Interactive Web
- Search
- Increasing Importance of Project Management
- Summary
- Next Steps
- Chapter 18: Enterprise 2.0 IT Project Failure
- Introduction
- Enterprise 2.0: An Evolving Concept
- Understanding Traditional IT Failure
- The Devil's Triangle
- Diagnosing Failure
- Understanding the Hidden Causes of Failure
- Enterprise 2.0 Failure
- Reasons Enterprise 2.0 Projects Fail
- Failure 1: Installing Technology without a Business Strategy
- Failure 2: Paying Insuf.cient Attention to User Needs and Benefits
- Failure 3: Using Ambiguous (or Nonexistent) Measures of Project Completion and Success
- Failure 4: The Kumbaya Zone
- Case Study: Social CRM
- Acknowledging Customer Power
- Examples of Social Failure
- Preventing Failure through Measurement
- Wisdom of Crowds
- Measuring Sentiment to Gauge Vulnerability
- Summary
- Next Steps
- Chapter 19: Readying the Troops for Battle
- Introduction
- Know Your Organization's Limitations from the Get-Go
- Insist on Maximum Collaboration with External Parties
- Speed Sourcing
- Risks and Opportunities
- Bridge the Gap between Functional and Technical End Users
- Technical End Users
- Functional End Users
- Prepare for Sudden, Unexpected Growth
- Recommit to Employee Training
- Training as a Means to Increase Organizational Bench Strength
- Considerations and Caveats
- Embrace Uncertainty to Foster Innovation
- Flip the Switch: Reverse Mentoring
- Summary
- Next Steps
- Chapter 20: Sustainability and Green IT
- Introduction
- Growing Impact on Organizations
- Political and Legal Pressures
- Economic Pressures
- Social and Environmental Pressures
- Technological Pressures
- The Green Fad
- Organizational Response to Sustainability
- Understanding Consumption
- Distributing Bits, Not Atoms
- Efficiency through IT
- Greater Visibility through IT
- The Future of Green IT
- Summary
- Next Steps
- Part V: Conclusion
- Chapter 21: Finding Opportunity in Chaos
- Introduction
- Summary of Book
- Where Are We Now?
- Enterprise 2.0 Drivers
- The Economy
- The Regulatory Environment
- Security Concerns
- Technology Maturity
- Organizational Size and Culture
- Reasonable Expectation of Results
- Business Imperative
- Risks and Rewards
- Where Are We Going?
- A System of Systems
- Final Thoughts
- Bibliography
- About the Author
- Index
- End User License Agreement
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