
Message Not Received
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Content
- Intro
- Message Not Received
- Contents
- List of Figures and Tables
- Preface
- Part I Worlds Are Colliding
- Introduction: The Intersection of Business, Language, Communication, and Technology
- Subject: The Other Scourge of Business Communication
- Technology and the Cardinal Importance of Business Communication
- What's the Big Whoop?
- From Pencils to WhatsApp: A Little History Lesson
- Book Overview and Outline
- Central Premise of Book
- Disclaimers
- Who Should Read This Book?
- A Holistic Methodology
- Fusing Data with Stories
- No Man Is an Island: Looking Outward
- Plan of Attack
- My Communication Bona Fides
- Next
- 1 Technology Is Eating the World: The Dizzying Nature of Today's Existence
- Whoops
- Accelerating Technological Change
- The Rise of the Machines
- Trailing the Goldfish: Our Declining Attention Spans
- A Communications Revolution
- The Age of the Entrepreneur
- Disruption Is Cool
- SEO, and the Really Long Tail
- The Sliding Scale of Search
- Google and the Never-Ending Jargon Train
- Marketing Madness
- Mobile Mania
- BYOD
- The Rise of the Tech Celebrity
- A New Body Politic
- Other Trends
- Next
- Notes
- 2 The Increasingly Overwhelmed Employee: Is This Becoming the New Normal?
- Mad Men No More
- Abundant Leisure: Keynes Was Wrong
- Drowning in Data
- Demonizing the Tech Companies
- The Limits of Technology's Tentacles
- A Different Kind of Workplace
- The Erosion of the Social Compact
- Layoffs and the Employee Psyche
- Is Being Overwhelmed Even a Choice Anymore?
- What's Holding Us Back?
- Humblebrags, Vanity, and the Cult of Busy
- Pervasive Communication and Self-Actualization
- Next
- Notes
- Part II Didn't You Get That Memo?: Why We Don't Communicate Good at Work
- 3 What We Say: Examining Words at Work
- Jargon: The Cause of So Much Noise
- Why We Obfuscate
- The Growing Use of Business Jargon
- The Rise of Numeracy
- Beyond Jargon: Other Communication and Language Atrocities
- Speaking Fouls
- What We Don't Say
- Next
- Notes
- Appendix to Chapter 3
- Note
- 4 How We Say It: E-Mail Is Dead. Long Live E-Mail!
- A Communications Dynasty: Explaining E-Mail's Impressive Reign
- E-Mail Fulfills a Legitimate Communications Need
- Lack of Legitimate Communications Alternatives
- Ease of Use
- Speed
- Reliability, Security, and Privacy
- The Largely Asynchronous Nature of E-Mail
- Portability
- Network Effects and Metcalfe's Law
- Techie Stuff: Ubiquity, Interoperability, and Common Protocols
- Legitimacy
- Failure to Invest in New Technologies
- Employee Laziness and Inertia
- E-Mail Nation
- How We're Working Isn't Working
- E-Mail's Cross-Purposes
- E-Mail Often Lacks Nuance and Emotional Depth
- E-Mail Is Often Wholly Inefficient
- Our E-Mail Obsession Makes Us Dumber
- E-Mail's Largely Unknown Legal Issues
- E-Mail Fosters Unhealthy Internal Competition
- E-Mail Is (Too) Private
- E-Mail Search Can Be Lacking
- Timing and the Folly of the Urgent E-Mail
- E-Mail Easily Overwhelms Us
- E-Mail Is Often an Inappropriate Medium
- Much Better Collaboration and Communication Tools Exist
- Next
- Notes
- 5 Why Bad Communication Is Bad Business: The Unintended Consequences of Mixed and Missed Messages
- One Size Does Not Misfit All
- Message Not Received
- Decreased Clarity, Credibility, and Trust
- Lost Sales
- Severed Relationships and Burnt Bridges
- Poor Execution and Strategic Blunders
- Lower Productivity
- Inefficiency, Waste, and Severed Relationships
- Increased Risk of Project Failure
- Other Long-Term Employee Issues
- Net Effect: A Vicious Cycle
- Next
- Notes
- Part III Message Received
- 6 Don't Call It a Paradigm: Guidelines for Effective Business Communication
- Language
- Frequency, Quantity, and Use
- Timing
- Selecting a Communications Medium
- Handling the Fallout
- Next
- Notes
- 7 Words and Context: Building a Solid Communication Foundation
- A Trip Down Memory Lane
- The World of Words
- The Perils of the Single Sentence
- Get Active: Minimize the Passive Voice
- Short and Simple: Nail the Opening
- Synonyms: The Sexy Syllable Savers
- KISS as Often as Possible
- Mind Your Acronyms
- Embrace the Power of Questions
- Be Precise
- Keep Verbing and Nominalizations to a Minimum
- Communication Context, Awareness, and Technique
- Unless You're Absolutely Sure, Assume Nothing
- Recognize That One Size Does Not Fit All
- Know When To Be Specific-Really Specific
- Get Visual, But Not Too Visual
- Silence: The Art of the Pause
- Other Tips
- Next
- Notes
- 8 Life Beyond E-Mail: How Progressive Organizations Are Using New Tools to Enable More Effective Collaboration and Communication
- Communication and Collaboration Circa 2004
- The Benefits of Old Tools
- E-Mail Detox
- If Not E-Mail, Then What?
- True Communication and Collaboration in Action
- Slaying the E-Mail Dragon: Klick Health
- Impetus
- How Genome Improves the Work Experience
- Finder
- Weekly and Project 360s
- Teachable Moments and Klick Academy
- Chatter
- News
- Dynamic Dashboards
- Lessons and Next Steps
- Results
- Keep Calm and Jive On
- Impetus for Change
- Deployment
- Continuous Development
- Lessons, Results, and Next Steps
- The Internal Social Network
- Company Background
- Communication Issues and the Move to Yammer
- Building on Early Successes
- Results and the Future
- Lessons and Next Steps
- New Tools: No Guarantees
- Next
- Notes
- Part IV What Now?
- Coda: Was This Message Received?
- Acknowledgments
- Thank You
- Selected Bibliography
- About the Author
- Index
- EULA
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