Social Innovation Through Design in Healthcare 2

Foreword ix
Corinne GRENIER

Acknowledgments xiii
Jihane SEBAI and Bérangère L. SZOSTAK

Introduction. Social Innovation Through Design in Healthcare: An Emerging and Multidimensional Approach xv
Jihane SEBAI and Bérangère L. SZOSTAK

Chapter 1. Testimonial: Charting Ethical Courses, the Role of Care in a Designer's Journey 1
Antoine FENOGLIO

1.1. Understanding, co-creating tools and practicing design in the interest of living better 3
1.2. Care design and ethics: moving from service design to life care 4
1.3. Toward a climate of care 6
1.4. References 7

Chapter 2. Design and Demopraxy in Psychiatry 9
Marie COIRIÉ and Carine DELANOË-VIEUX

2.1. Introduction and problematization 9
2.2. Theoretical framework 12
2.2.1. Understanding user participation in psychiatry 12
2.2.2. Social design and partnership in health: ethical focus on the project 15
2.3. Empirical experiments that involve users 18
2.3.1. GHU reception policy 20
2.3.2. The collaborative design of a new therapeutic resource: the healing space 26
2.4. Lessons from the field 35
2.4.1. Taking the characteristics of psychiatric patients into account 35
2.4.2. Reshaping institutional governance in light of patient experience 37
2.4.3. The humbleness of the proposals and the importance of the partnership process in the project 39
2.5. Conclusion 40
2.6. References 43

Chapter 3. The Value of Concept Maturity Levels in Healthcare: Shifting Toward More Agile, Inclusive and Responsible Ecosystems 47
Mathias BÉJEAN and Anaïs GARIN

3.1. Introduction 47
3.2. Innovation ecosystems and actor alignment 49
3.2.1. Orchestrating innovation ecosystems 49
3.2.2. Concept maturity levels 50
3.2.3. Targets and uses of CML in healthcare 58
3.3. CML in practice: three illustrative cases 62
3.3.1. Innovation design practices 62
3.3.2. Facilitation practices by dedicated structures 65
3.3.3. Innovation ecosystem orchestration practices 67
3.4. CML to enhance agility, inclusiveness and responsibility in innovation ecosystems 69
3.4.1. Toward more agile practices 69
3.4.2. Toward more inclusive practices 70
3.4.3. Toward more responsible practices 72
3.4.4. Toward better alignment among actors 73
3.5. Conclusion 75
3.6. Acknowledgments 75
3.7. References 76

Chapter 4. The Role of Companies in Co-creating Healthcare for All 81
Isabelle VÉRILHAC and Nathalie COHET

4.1. Introduction 81
4.2. Design in healthcare companies: why and how? 83
4.2.1. The design approach 83
4.2.2. Health challenges to be addressed 84
4.3. Examples of how companies are responding to health challenges 86
4.3.1. Sigvaris Group: destigmatizing the use of medical devices 87
4.3.2. Dessintey: better rehabilitation by taking contextual constraints into account 89
4.3.3. Keranova: ensuring equal access to healthcare 91
4.3.4. DTF Medical: for global health 93
4.4. Discussion and conclusion 94
4.5. References 98

Chapter 5. Testimony: A Historical Perspective of Social Innovation Through Design in Healthcare 101
Anne-Marie SARGUEIL

5.1. The Janus label certification: what role does it play in the healthcare sector? 102
5.2. The IFD at the intersection of economics, society and life 105
5.3. References 111

Chapter 6. Color Design and Therapeutic Nutrition to Restore a Sense of Taste in Old Age 113
Estelle GUERRY and Muriel GINESTE

6.1. Introduction 113
6.2. Individualized care 116
6.2.1. The aging patient 117
6.2.2. Mealtime, a complex system 121
6.2.3. Modified textures 123
6.3. Color design: a therapeutic experience 125
6.3.1. A therapeutic diet through color design 126
6.3.2. Gourmet colors 128
6.3.3. Texture/color combinations 134
6.4. Conclusion 135
6.5. References 137

Conclusion. Design in Healthcare: An Essential Bridge Between Standardized Medicine and Artisanal Medicine 141
Jihane SEBAI and Bérangère L. SZOSTAK

List of Authors 147
Index 149