IP Telephony Using CallManager Express Lab Portfolio
Description
IP Telephony Using CallManager Express Lab Portfolio provides a hands-on approach to learning the basic principles of voice over IP (VoIP) to build a voice-enabled network for the small to medium-sized business.
As you work through the 51 labs in the book, you learn how to deploy a basic phone system using a CallManager Express-capable router. You install, configure, and customize Cisco® IP Phones to work in an IP Telephony environment as well as with traditional analog telephony devices.
Each chapter begins with an explanation of the converging technology used within that chapter's labs and, where necessary, includes a refresher on routing and switching topics so that you can properly set up the labs. The collection of labs features clear objectives, equipment needs, alternative methods, and probing questions. Additionally, the book includes a command reference as one of the six supplemental appendixes.
All the material has been written and tested with students in a live classroom environment:
- Labs enable you to deploy a progressively more layered VoIP environment as you complete the labs in each chapter.
- Paper exercises help you work through and reinforce your understanding of fundamental topics such as dial plans, IP addressing, and dial peers.
- Case Study labs present the material in scenarios that combine the methods learned in the previous chapters so that you apply your knowledge to a specific scenario or task. Pulling together various concepts simulates the real-world environment where things are rarely assigned one step at a time.
The Lab Portfolio can be used as a supplement to any textbook used to teach CVoice or CallManager Express. It can also be used as a standalone resource for anyone wanting to learn the basics of IP Telephony.
After completing all the exercises and hands-on labs in this book, you will know how VoIP works and be well prepared to configure the technology in a small to medium-sized business.
Use this Lab Portfolio with:
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
ISBN: 1-58705-180-X
Voice over IP Fundamentals, Second Edition
ISBN: 1-58705-257-1
This book is part of the Networking Technology Series from Cisco Press®, the only authorized publisher for Cisco Systems®.
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Other editions
Additional editions
Persons
Cheryl A. Schmidt is a full-time faculty member in the network engineering technology department at Florida
Community College at Jacksonville (FCCJ). She has a master's degree in computer and information resource
management. Schmidt started her career in computers while in the Navy. She has been working on computers
and networks ever since. For the past ten years, she has taught courses such as computer repair, CCNA, CCNP,
VoIP, QoS, and wireless. FCCJ is one of the few Cisco Academy Advanced Training Centers for CCNP, wireless,
and security. Schmidt lives with her husband and children in Jacksonville, Florida.
Ernie Friend is the director of academic systems at Florida Community College at Jacksonville (FCCJ). FCCJ
is one of the largest community colleges in the United States, with more than 60,000 students. Friend manages
the Network Engineering Technology Department at FCCJ. He previously managed the college's network and
computer infrastructure. Friend has a bachelor's degree in electronics management. He spent more than ten years
in the Navy, managing several computer-based aviation repair facilities. He has managed computer and networking
departments for more than 14 years at the college. He continues to explore and teach the latest networking
technologies.
Content
Chapter 1 Traditional Phone and IP Telephony
Overview of Traditional Phone Networks
Understanding Basic Analog Technologies
More Connectivity
Lab 1-1: VoIP Ports
Lab 1-2: IP Telephony Terms
Lab 1-3: Installing Cisco CallManager Express (CME)
Task 1: Configure the TFTP Server
Task 2: Update and Install the Cisco CME IOS
Chapter 2 Router, Integrated Switch, and IP Phone Basic Configuration
Overview of VoIP Basic Configuration
Basic Requirements for VoIP Implementation
VLAN Review
IP Phone Connectivity Options
Special Commands for the Labs
Lab 2-1: Connecting the IP Phone to a Switch
Task 1: Understand the Power Capability of Switches
Task 2: Cable the IP Phone to an Inline Power Switch/Switch Module
Task 3: Cable the IP Phone to a Noninline Power Switch/Switch Module
Lab 2-2: Resetting a Cisco IP Phone
Task 1: Provide Power to the Switch
Task 2: Reset the Cisco IP Phone
Lab 2-3: IP Addressing with IP Telephony
Lab 2-4: Configuring a Cisco CallManager Express-Capable Router and an
Integrated Switch
Task 1: Select a Pod Number
Task 2: Erase the Configuration from the Router and Switch Module
Task 3: Perform Basic Router Configuration
Task 4: Configure the Router Switch Module Ports
Task 5: Verify VLAN Configuration
Task 6: Save the Router Configuration
Lab 2-5: Configuring a Cisco CallManager Express-Capable Router with an
External Switch
Task 1: Select a Pod Number
Task 2: Erase the Router Configuration
Task 3: Assign a Router Name and Cable
Task 4: Configure Layer 3 Trunking
Task 5: Configure the Routing Protocol
Task 6: Erase the Switch
Task 7: Assign a Switch Name
Task 8: Configure Layer 3 Access to the Switch
Task 9: Enable the Management VLAN
Task 10: Configure a Switch Port as a Trunk Port
Task 11: Create VLANs on the Switch
Task 12: Test Connectivity Across the Trunk
Task 13: Configure Switch Ports for IP Phones
Chapter 3 Managing and Configuring Cisco VoIP Devices
IP Telephony IP Addresses
DHCP Option 150
PC IP Addressing
ephone-dn
Cisco Network Assistant
Lab 3-1: Configuring VoIP Using the telephony-service setup Program
Task 1: Configure the Cisco IP Phones Using the telephony-service setup Command
Task 2: Verify Connectivity Between the Cisco IP Phones
Task 3: Connect a PC to the Cisco IP Phone Port, and Verify the Configuration
Task 4: Erase and Reboot the Router
Lab 3-2: Manually Configuring a CME Router for VoIP Phones
Task 1: Configure a DHCP Pool for Cisco IP Phones
Task 2: Verify and Optionally Load the Cisco Firmware File
Task 3: Perform Basic Router Configuration for a Cisco IP Phone
Task 4: Verify Cisco IP Phone Registration
Task 5: Add Configuration for a Second Cisco IP Phone
Lab 3-3: Connecting a Second IP Phone Using the auto assign Command
Task 1: Add a Second Cisco IP Phone by Using the auto assign Command
Task 2: Connect and Verify the Phone Configuration
Lab 3-4: Using the Quick Configuration Tool to Set Up Cisco CME
Task 1: Install the QCT Software
Task 2: Configure the QCT Software
Lab 3-5: Using Cisco Network Assistant
Task 1: Preconfigure the Router and Switch/Switch Module
Task 2: Install the Cisco Network Assistant Software
Task 3: Configure the Cisco Network Assistant Software
Chapter 4 Dial Plans and Dial Peers
Types of Dial Peers
Destination Patterns
Ports and Session Targets
Call Legs
Lab 4-1: Single-Router Dial Peer Exercise
Lab 4-2: Single-Router Wildcard Dial Peer Exercise
Destination Pattern Wildcard Digits
Lab 4-3: Two-Router Wildcard Dial Peer Exercise
Lab 4-4: Four-Router Wildcard Dial Peer Exercise
Lab 4-5: Complex Two-Router Wildcard Dial Peer Exercise
Chapter 5 Configuring VoIP Ports
FXS and FXO Interfaces
T1 Interfaces
Lab 5-1: Configuring FXS Connectivity
Task 1: Verify FXS Capability
Task 2: Connect and Configure the Analog Phone
Lab 5-2: Configuring FX0 Connectivity
Task 1: Configure the FXO Interface
Task 2: Configure the Dial Peer
Task 3: Verify FXO Connectivity
Lab 5-3: Configuring T1/PRI Connectivity
Task 1: Verify That the Router Has T1 Capability
Task 2: Configure the ISDN Switch Type
Task 3: Configure the T1 Controller
Task 4: Configure the Dial Peers
Task 5: Test Connectivity
Chapter 6 Digit Manipulation
Digit Stripping and Prefixes
Forward Digits
Number Expansion
Translation Rules
Using the translation-rule Command
Number Slice
Lab 6-1: Translation Rule Exercise 1
Task 1: Complete Table 6-6
Lab 6-2: Translation Rule Exercise 2
Task 1: Complete Table 6-7
Task 2: Verify the Translation Rules in Table 6-7
Task 3: Complete Table 6-8
Task 4: Verify the Translation Rules in Table 6-8
Lab 6-3: Configure Translation Rules for the Help Desk
Task 1: Verify Phone Connectivity
Task 2: Configure Translation Rules for the Help Desk
Lab 6-4: Configure Translation Rules for 1-800 Numbers
Task 1: Verify Phone Connectivity
Task 2: Configure and Test the Second FXS Port
Task 3: Configure a Translation Rule for 1-800 Numbers
Lab 6-5: Testing and Troubleshooting Translation Rules
Task 1: Verify Phone Connectivity
Task 2: Test Translation Rules
Task 3: Debug Translation Rules
Chapter 7 Configuring Inter-Pod Connectivity
Digit Manipulation
Class of Restriction (COR)
Lab 7-1: Configuring T1/PRI Connectivity Between Two Pods
Task 1: Verify Connectivity Between Phones
Task 2: Verify Inter-Router Connectivity
Task 3: Verify Cisco IP Phone Connectivity Between Sites
Lab 7-2: Configuring COR
Task 1: Configure COR Parameters
Task 2: Apply the COR with a Dial Peer or Directory Number
Task 3: Test the COR
Lab 7-3: Configuring Inter-Pod Serial Connectivity
Task 1: Configure Serial Interface Connectivity
Task 2: Configure the Dial Peer
Task 3: Test the Configuration
Task 4: Reconfigure the Codec
Chapter 8 GUI and IOS Intermediate Administration
Web Administrators
Phone User Accounts
ephone Versus ephone-dn
Blind Transfers and Consultative Transfers
Call Park
System Message
Intercom Feature
Paging Group
Modifying the Customer Administrator Account with XML
Lab 8-1: Configure the GUI for the System Administrator
Task 1: Install the GUI Cisco IOS Files
Task 2: Configure the GUI Interface
Task 3: Configure a Speed Dial
Task 4: Configure the System Time
Lab 8-2: Configure the GUI for the Customer Administrator
Task 1: Create a Customer GUI Administrator
Task 2: Review Changes to the Router Configuration
Task 3: Test the New Account
Task 4: Optionally, Modify the New Account
Task 5: Optionally, Test the Modified Account
Lab 8-3: Configure the GUI for the Phone User
Task 1: Create a Phone User Account
Task 2: Manage the IP Phone Using a Phone User Account
Lab 8-4: Configure Call Transfer and Call Forward
Task 1: Configure Call Transfer and Call Forward
Task 2: Examine Call Forward Features
Lab 8-5: Configure and Use Call Park
Task 1: Configure the CME Router for Call Park
Task 2: Test the Call Park Feature
Lab 8-6: Customize the IP Phone
Task 1: Customize the IP Phone Display
Task 2: Reset and Verify the Phone Display
Task 3: Perform More GUI Customization
Lab 8-7: Configure the Intercom Feature
Task 1: Configure the Intercom
Task 2: Test the Intercom Configuration
Lab 8-8: Configure a Dialable Intercom
Task 1: Configure the Dialable Intercom
Task 2: Test the Dialable Intercom
Lab 8-9: Configure Paging Groups
Task 1: Configure the Paging Groups
Task 2: Test the Paging Groups
Task 3: Configure a Combined Paging Group
Task 4: Test the Combined Paging Group
Chapter 9 H.323
Intersite VoIP
H.323
MGCP
SIP
A More In-Depth Look at H.323
Gatekeeper and Gateway
E.164 Number Registration
H.323 Gatekeeper Configuration
H.323 Gateway Configuration
Lab 9-1: Simple H.323 Between Two Pods
Task 1: Verify Connectivity
Task 2: Configure and Test the Routers for Serial Connectivity
Task 3: Configure a Loopback Interface and Routing
Task 4: Configure the H.323 Dial Peers
Task 5: Test the Dial Peers
Lab 9-2: H.323 with a Gatekeeper and Analog Phones
Task 1: Verify the IOS Version
Task 2: Configure Inter-Router Connectivity
Task 3: Configure the Gatekeeper
Task 4: Configure the Gateway Portion of the Gatekeeper
Task 5: Configure the Gateway Router
Task 6: Configure the FXS Dial Peers
Task 7: Configure the VoIP Dial Peers
Task 8: Test H.323 Connectivity
Lab 9-3: H.323 with Analog and IP Phones
Task 1: Verify Analog Phone Connectivity
Task 2: Configure IP Phone Connectivity on the Gatekeeper
Task 3: Configure IP Phone Connectivity on the Gateway
Task 4: Configure and Test the Gatekeeper for IP Connectivity
Task 5: Manually Register the IP Phone with the Gatekeeper
Chapter 10 VoIP Quality of Service and Security
Overview of VoIP Quality of Service
Switch Quality of Service
NBAR
Overview of VoIP Security
Common Router Security Techniques
VoIP Router Security Techniques
Lab 10-1: Configuring AutoQoS on a Router Using an Integrated Switch
Module
Task 1: Verify Default QoS Switch Module Settings
Task 2: Enable AutoQoS
Task 3: Verify AutoQoS Settings
Task 4: Modify and Verify AutoQoS Parameters
Task 5: Remove AutoQoS
Lab 10-2: Configuring AutoQoS on a Router and External 3550+ Switch
Task 1: Verify Default QoS Switch Module Settings
Task 2: Enable AutoQoS on the Router
Task 3: Verify AutoQoS Settings
Task 4: Enable AutoQoS on the Switch
Task 5: Modify and Verify AutoQoS Parameters
Task 6: Remove AutoQoS
Lab 10-3: Using NBAR
Task 1: Verify IP Phone Connectivity
Task 2: Enable NBAR
Task 3: Verify the Effects of NBAR
Task 4: Remove NBAR
Lab 10-4: VoIP Security Measures
Task 1: Verify Phone, PC, and Router Connectivity
Task 2: Restrict Phone Registration
Task 3: Protect and Test GUI Management
Task 4: Configure IP Phone Activity Monitoring
Task 5: Prevent Toll Fraud
Chapter 11 Unity Express
Overview of Unity Express Configuration
Voice Mail
SIP
MWI
Business Hours Schedule
Night Service Bell
Lab 11-1: Accessing Unity Express for the First Time
Task 1: Verify Connectivity and Installed Files
Task 2: Configure the Router for Unity Express
Task 3: Choose Options in the Initial Configuration Dialog
Task 4: Configure Basic Unity Express Components
Task 5: Test Voice Mail
Lab 11-2: Configuring Unity Express from a Web Interface
Task 1: Verify Phone and PC Connectivity
Task 2: Prepare the Router and Unity Express for Web Access
Task 3: Configure Voice Mail Using the Web Interface
Task 4: Test Voice Mail
Task 5: Configure and Test the MWI
Lab 11-3: Configuring Business Hours and Night Service Bell Features
Task 1: Verify IP Phone and PC Connectivity
Task 2: Configure the Business Hours Settings
Task 3: Verify the Business Hours Settings
Task 4: Configure the Night Service Bell
Task 5: Test the Night Service Bell
Chapter 12 Case Studies
Case Study 12-1: Configuring Cisco CallManager Express Connectivity Between
Two Pods
Task 1: Create a New IP Addressing Scheme
Task 2: Create a New Five-Digit Dial Plan
Task 3: Build and Configure a Two-Router Voice Network with CME
Task 4: Configure an Analog Phone on Each Router
Task 5: Verify IP Phone and Analog Phone Connectivity
Case Study 12-2: Elementary School (Multiple CMEs)
Case Study 12-3: IT Company
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Appendix A Reference Tables
Appendix B Command Reference
Appendix C Installing a Unity Express AIM in a 2811 Router
Appendix D Configuring the Adtran Dial Plan
Appendix E Resetting 7970 Cisco IP Phones
Appendix F Configuring Cisco IP Communicator
