
Repositioning Reference
Description
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This book:
. Includes current and unique examples of innovative reference services to serve as inspiration and launching points for readers.
. Offers contemporary management theory and practice from outside of the field of LIS to offer readers a guide for initiating, leading, and managing change in their organizations.
. Outlines the processes of environmental scanning and SWOT analysis, which are important practices for keeping abreast of changes in the field and positioning an organization to make the most of their opportunities and to minimize threats.
Repositioning Reference may be used as a textbook by LIS educators whose courses and learning experiences prepare aspiring librarians to lead the reference revolution and by practicing librarians in diverse settings who want to be change agents.
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Persons
Lillian Rozaklis is an independent consultant in user research, learning analytics, and information services, with prior roles as a reference librarian in public libraries and as a research analyst in higher education. She received her Ph.D. in Information Studies from Drexel University's College of Information Science and Technology and an M.S. in Library and Information Science from Syracuse University's School of Information Studies.
Eileen G. Abels is dean and professor at Simmons College Graduate School of Library and Information Science. Her primary teaching areas are reference, business information, and special libraries. Her research interests include information access, the future of libraries, and the future of library and information science education.
Content
Chapter 1: Evolution of Reference Services
Chapter 2: Competitive Pressures Facing Reference
Chapter 3: Implications of Change: Competencies and Philosophies
Chapter 4: Thinking Outside the Box: Entrepreneurship in Reference Service Provision
Chapter 5: Leveraging Environmental Scanning for Repositioning
Chapter 6: Leading and Managing Change for Organizational Renewal
Index
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