
Benchmarking for Nonprofits
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Content
- Intro
- Title Page
- Copyright Page
- Author's Note
- About the Author
- Table of Contents
- Introduction
- Benchmarking Basics
- CHAPTER 1 - Prepare Your Organization
- Step 1A: Assess Organizational Readiness
- Step 1B: Identify Your Mandate to Improve
- Step 1C: Commit to Quality
- Step 1D: Form a Benchmarking Team
- Step 1E: Assemble Benchmarking Resources
- Step 1F: Write a Benchmarking Plan
- Summary
- CHAPTER 2 - Analyze What to Improve
- Step 2A: Determine What Needs to Be Improved
- Step 2B: Identify Your Critical to Quality Outcomes
- Step 2C: Attach Performance Measures
- Summary
- CHAPTER 3 - Measure Performance
- Step 3A: Be Sure to Measure the Right Thing
- Step 3B: Collect Internal Data to Set a Baseline
- Step 3C: Set Internal Benchmarks for Your Measures
- Summary
- CHAPTER 4 - Learn What Works
- Step 4A: Select Benchmarking Partners
- Step 4B: Collect Data
- Step 4C: Analyze Performance Gaps
- Step 4D: Identify Best Practices
- Summary
- CHAPTER 5 - Implement Best Practices
- Step 5A: Create an Implementation Plan
- Step 5B: Overcome Staff Resistance
- Step 5C: Create a Staff Communication Plan
- Step 5D: Implement the Best Practice
- Summary
- CONCLUSION - Today's Benchmark Is Tomorrow's Baseline
- APPENDIX A - Common Outcomes and Performance Measures
- APPENDIX B - Benchmarking Software Selection Criteria
- Bibliography
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