How Can I Help You?
5 Mistakes to Avoid in Customer Service
1st Edition
Published on 25. April 2013
256 pages
978-81-8400-414-4 (ISBN)
Description
Customer is king. With rising consumer awareness and cut-throat competition, it is important to provide services which are differentiable and memorable for the consumer. With a ring side view to customer service, Debashis Sarkar-author, thought leader, and practitioner, who has held leadership positions with Unilever, Coca Cola, ICICI Bank, and now Standard Chartered-shares valuable observations about customer service excellence. How Can I Help You? hands you the strategies and tactics to retain and nurture your customers by laying down the five major pitfalls to be sidestepped while dealing with customer service. Richly illustrated with case studies and examples, this book is an essential read for every modern professional.
More details
Language
English
Place of publication
India
Publishing group
Penguin Random House India
Target group
College/higher education
Professional and scholarly
ISBN-13
978-81-8400-414-4 (9788184004144)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
04/2013
Random House, India
€27.43
Available (delivery time upon request)
