
Negotiating 101
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The ability to negotiate a deal. Confidence to oversee staff. Complete, accurate monitoring of expenses.
In today's business world, these are must-have skills. But all too often, comprehensive business books turn the important details of best practices into tedious reading that would put even a CEO to sleep.
From hiring and firing to strategizing and calculating revenues, Negotiating 101 is an easy-to-understand roadmap of today's complex business world, packed with hundreds of entertaining tidbits and concepts that can't be found anywhere else. So whether you're a new business owner, a middle manager, or an entry-level employee, this 101 series has the answers you need to conduct business in a smarter way.
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Content
- Intro
- Dedication
- Introduction
- Chapter 1: The Negotiating Imperative
- What Do We Mean by Negotiation?
- The Other Side of the Coin
- Negotiation and the Fast Track in Business
- Negotiation and New Technology
- You're on Your Own!
- The Difference Between Negotiating and Selling
- Chapter 2: Negotiation-The Basics
- The History of Negotiation
- The Negotiating Game
- When They Don't Want to Play
- Chapter 3: Getting Started: Preparation, Preparation, and More Preparation
- Preparing the Ground
- Know Your Musts and Wants
- Planning for and Using Concessions
- Know Your Counterparty
- Know Your Alternatives
- The Meeting Itself
- Being Prepared for Take One
- Chapter 4: Negotiating Styles and Personalities-Yours and Theirs
- Why is Style Important?
- The Intimidator
- The Flatterer
- The Seducer
- The Complainer
- The Arguer
- The BSer
- The Logical Thinker
- Negotiating Personalities
- Chapter 5: The Tactical Toolkit: Techniques, Tricks, and Ploys of the Experienced Negotiator
- Tactics-in Context
- A Short List of Other Tactics
- What to Do When You're the Underdog
- Case Study
- Chapter 6: Pure Theater: Negotiating on Stage
- Playing Dumb
- Be the Interrogator
- When They Talk Too Much
- A Shouting Match
- The Unspoken Word
- Dealing With-and Using-Body Language
- Case Study
- Chapter 7: Avoiding Common Negotiating Pitfalls
- Failing to "See" the Win-Win
- Don't Forget Negotiators are People, Too
- Allowing Stress to Take Over
- Mishandling Concessions
- Some Further Pitfalls
- Case Study
- Chapter 8: High-Pressure Negotiating Tactics
- The Unrealistic First Offer
- The "One-Time Only" Offer
- Scarcity and Delay of Game
- False Bottom Lines and False Concessions
- Competition and Deadlines
- Last-Minute Offers and Withholding Information
- Case Study
- Chapter 9: When to Close, How to Close, and When to Walk Away
- Solving Unequal Bargaining Problems
- Finalizing the Deal
- Start With the End in Mind-for the Close, Too
- Case Study
- Chapter 10: Finalizing the Agreement
- Elements of an Agreement
- The Three Main Parts of a Contract
- Expecting the Unexpected
- What Can Void a Contract?
- Chapter 11: Negotiating for the Long Term
- Remember, it's All About Trust
- Creating Lasting Relationships
- Photographs
- About the Author
- Index
- Copyright
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