ISO Lesson Guide 2015
Pocket Guide to ISO 9001:2015
4th Edition
Published on 21. September 2015
102 pages
978-1-951058-97-5 (ISBN)
Description
The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket guide was designed as a quick reference for anyone to carry around conveniently.Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section.In the ISO Lesson Guide:Quality is definedThe ISO process approach is explainedKey concepts are accompanied by an illustrationRisk-based thinking is introducedConcepts are described in easy-to-understand wordsA brief conspectus summarizes ISO 9001 requirementsQuality management principles are described in easy-to-understand wordsAn entertaining fable explains the difference between ISO 9001 and ISO 9004Ideal for handing out to existing and new employees, this pocket guide can also be used as supplemental study material for ISO 9001 training courses.
More details
Content
- Cover
- Title page
- CIP data
- Table of Contents
- Acknowledgement
- Introduction
- Defining Quality
- What Is a Process?
- 4 Context of the organization
- 4.1 Understanding the organization and its context
- 4.2 Understanding the needs andexpectation of interested parties
- 4.3 Determining the scope of the qualitymanagement system
- 4.4 Quality management system andits processes
- 5 Leadership
- 5.1 Leadership and commitment
- 5.2 Policy (Quality)
- 5.3 Organization roles, responsibilities,and authorities
- 6 Planning
- 6.1 Actions to address risks andopportunities
- 6.2 Quality objectives and planning toachieve them
- 6.3 Planning of changes
- 7 Support
- 7.1 Resources
- 7.1.2 People
- 7.1.3 Infrastructure
- 7.1.4 Environment for the operation of processes
- 7.1.5 Monitoring and measuring resources
- 7.1.6 Organizational knowledge
- 7.2 Competence
- 7.3 Awareness
- 7.4 Communication
- 7.5 Documented information
- 7.5.1 General
- 7.5.2 Creating and updating (i.e., documented information)
- 7.5.3 Control of documented information
- 8 Operation
- 8.1 Operational planning and control
- 8.2 Requirements for products and services
- 8.2.1 Customer communication
- 8.3 Design and development of productsand services
- 8.4 Control of externally provided processes,products, and services (i.e., purchasing)
- 8.5 Production and service provision
- 8.5.1 Control of production and service provision
- 8.5.2 Identification and traceability
- 8.5.3 Property belonging to customers or external providers
- 8.5.4 Preservation
- 8.5.5 Post-delivery activities
- 8.5.6 Control of changes
- 8.6 Release of products and services
- 8.7 Control of nonconforming outputs
- 9 Performance evaluation
- 9.1 Monitoring, measurement, analysis,and evaluation
- 9.1.1 General
- 9.1.2 Customer satisfaction
- 9.1.3 Analysis and evaluation
- 9.2 Internal audit
- 9.3 Management review
- 10 Improvement
- 10.1 General
- 10.2 Nonconformity and corrective action
- 10.3 Continual improvement
- ISO 9001 Conspectus
- Quality Management Principles
- A Fable
