Continual Improvement Assessment Guide
Promoting and Sustaining Business Results
Published on 30. June 2003
214 pages
978-1-63694-065-6 (ISBN)
Description
¿This is the first pocket guide of its kind to bring together auditing techniques and guidelines as a structured systematic program for monitoring and promoting continual improvement. Use this guide to develop an assessment tool for your programs that will ensure there is quantifiable and sustainable improvement and identifiable opportunities. A glossary of terms and appendices, including tools such as Continual Improvement Map for ISO 9001, Continual Improvement Perception Survey, and ISO 9004 Assessment Criteria Checklist, are helpful in applying the principles outlined in this useful pocket guide.
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Content
- Cover
- Title page
- CIP data
- Dedication
- Contents
- Preface
- Chapter 1 Why Check Continual Improvement?
- HIGHLY DESIRABLE AND BENEFICIAL
- WHAT IS CONTINUAL IMPROVEMENT?
- WHY IS CONTINUAL IMPROVEMENT NEEDED?
- Chapter 2 Continual Improvement Assessment Planning
- PURPOSE
- STRATEGIES
- PLANNING
- CUSTOMERS OF CONTINUAL IMPROVEMENT ASSESSMENTS
- Chapter 3 Verifying Continual Improvement
- THE KEY CHARACTERISTIC OF CONTINUAL IMPROVEMENT
- REQUIRED CONTINUAL IMPROVEMENT(COMPLIANCE)
- CONTINUAL IMPROVEMENT TEST
- CONTINUAL IMPROVEMENT VERIFICATION AUDIT PLAN
- PERFORMING
- ANALYZING AND CLASSIFYING
- CONTINUAL IMPROVEMENT REPORTING
- AUDITOR, ASSESSOR, AND EXAMINER QUALIFICATIONS
- WHO AND HOW OFTEN
- CONCLUSION
- Chapter 4 Process Auditing for Continual Improvement
- PROCESS AUDITING FOR IMPROVING PERFORMANCE
- KEY PROCESS PERFORMANCE INDICATORS
- ASSESSMENT PLANNING
- PROCESS AUDITING FOR CONTINUAL IMPROVEMENT AUDIT PLAN
- PERFORMING THE ASSESSMENT
- VERIFYING THE PROCESS
- IDENTIFYING OPPORTUNITIES FOR IMPROVEMENT
- IDENTIFY RISKS TO THE ORGANIZATION
- IS THE PROCESS OPTIMIZED?
- CONTINUAL IMPROVEMENT REPORTING
- PREDICTING PERFORMANCE
- ASSESSOR QUALIFICATIONS
- WHO AND HOW OFTEN
- Chapter 5 Reporting Performance and Wealth
- LINK TO CUSTOMER INTERESTS
- MANAGEMENT THINKING
- FINDING AND PAIN
- Chapter 6 Assessment for Gaps Compared to Performance Excellence Models
- CRITERIA
- PURPOSE
- SCOPE
- ASSESSMENT TEAM
- AUTHORITY/PERMISSION
- ASSESSMENT PLAN
- CONDUCTING THE ASSESSMENT
- REPORTING
- Chapter 7 Self-Assessment Perception Survey
- INTRODUCTION
- PART I: QUALITY MANAGEMENT PRINCIPLES
- PART II: SUPPLIER (EXTERNAL) RELATIONS
- PART III: ORGANIZATION OBJECTIVES
- IMPLEMENTATION
- CONCLUSION
- Chapter 8 Managing the CIA Program
- NEED
- PREPARING
- PROGRAM SCOPE
- PERFORMING
- MEASURING AND MONITORING THE SERVICE
- IMPLEMENTATION OF THE CONTINUAL IMPROVEMENT ASSESSMENT (CIA)PROCESS
- ORGANIZATION SCORE KEEPING OF CONTINUAL IMPROVEMENT
- Glossary of Selected Terms
- Appendix A Continuous Versus Continual
- Appendix B Required Continual Improvement Records
- Appendix C 8Ds for Solving Problems
- Appendix D PFD Procedure
- Appendix E Continual Improvement Map for ISO 9001
- Appendix F FP Matrix
- Appendix G Costs and FP Matrix
- Appendix H Complaint Costs
- Appendix I Q9004 Function Matrix
- Appendix J Q9004 Assessment Criteria Checklist for Performance Improvement - Example
- Appendix K CI Perception Survey
- Appendix L QMPs
- Appendix M Reporting Findings
- Bibliography
- Index
