Improving Performance
How to Manage the White Space on the Organization Chart
3rd Edition
Published on 13. November 2012
288 pages
978-1-118-23902-5 (ISBN)
Description
Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more.
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Other editions
Additional editions
Geary A. Rummler | Alan P. Brache
Improving Performance
How to Manage the White Space on the Organization Chart
Book
01/2013
3rd Edition
Jossey-Bass
€74.50
Shipment within 15-20 days
Persons
Geary Rummler, a pioneer in the application ofinstructional and performance technologies to organizations,cofounded the Rummler-Brache Group, a global leader in processmanagement consulting and training.
Alan Brache, cofounder of the Rummler-Brache Group,focuses his consulting and writing on a methodology for resolvingcritical issues through the identification, documentation,analysis, design, measurement, and continuous improvement ofbusiness processes.
The Rummler-Brache Group, exclusive owner of thetrademarked Rummler-Brache methodology, is a consulting andtraining firm specializing in process improvement and management.Rummler-Brache employs a wide range of interventions that span thedelivery spectrum--from "do it for you" hands-on consulting,all the way to "do it with you" coaching and facilitation. A keydifferentiator is our core competency: we transfer the knowledgeand technology you need to become self-sufficient at deliveringbusiness results through performance improvement projects. For moreinformation, please visit www.RummlerBrache.com or call800-992-8849.
Content
List of Figures and Tables v
Foreword ix
Preface xi
The Authors xvii
PART ONE: A FRAMEWORK FOR IMPROVING PERFORMANCE 1
1 Viewing Organizations as Systems 3
2 Three Levels of Performance: Organization, Process, andJob/Performer 12
PART TWO: EXPLORING THE THREE LEVELS OF PERFORMANCE27
3 The Organization Level of Performance 29
4 The Process Level of Performance 42
5 The Job/Performer Level of Performance 62
PART THREE: APPLYING THE THREE LEVELS OF PERFORMANCE75
6 Linking Performance to Strategy 77
7 Moving from Annual Programs to Sustained PerformanceImprovement 86
8 Diagnosing and Improving Performance: A Case Study 97
9 Project Definition: The Ten Essential Steps 110
10 Process Analysis and Design: The Ten Essential Steps 140
11 Overcoming the Seven Deadly Sins of Process Improvement174
12 Measuring Performance and Designing a Performance ManagementSystem 182
13 Managing Processes and Organizations as Systems 211
14 Designing an Organization Structure That Works 226
15 Creating a Performance-Based Human Resource DevelopmentFunction 244
16 Developing an Action Plan for Performance Improvement 259
Index 264
Instructor's Guide 270
