Handbook of Usability Testing
How to Plan, Design, and Conduct Effective Tests
2nd Edition
Published on 28. June 2008
384 pages
978-0-470-38608-8 (ISBN)
Description
Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.
More details
Other editions
Additional editions
Jeffrey Rubin | Dana Chisnell
Handbook of Usability Testing
Howto Plan, Design, and Conduct Effective Tests
Book
05/2008
2nd Edition
Wiley
€59.00
Shipment within 10-20 days
Persons
Jeffrey Rubin, author of the first edition of this book, hasmore than 30 years of experience as a human factors and usabilityresearch consultant and lecturer. A pioneer in the field ofusability testing, he has consulted for leading companiesworldwide.
Dana Chisnell is an independent user researcher andusability consultant. She has done usability, user interfacedesign, and technical communications consulting and developmentsince 1982.
For more information, please access the author's websiteat
http://www.usabilityworks.net
Author's blog:
http://usabilitytestinghowto.blogspot.com
Content
Acknowledgments xi
Foreword xxix
Preface to the Second Edition xxxiii
Part One Usability Testing: An Overview
Chapter 1 What Makes Something Usable? 3
Chapter 2 What Is Usability Testing? 21
Chapter 3 When Should You Test? 27
Chapter 4 Skills for Test Moderators 45
Part Two The Process for Conducting a Test
Chapter 5 Develop the Test Plan 65
Chapter 6 Set Up a Testing Environment 93
Chapter 7 Find and Select Participants 115
Chapter 8 Prepare Test Materials 153
Chapter 9 Conduct the Test Sessions 201
Chapter 10 Debrief the Participant and Observers 229
Chapter 11 Analyze Data and Observations 245
Chapter 12 Report Findings and Recommendations 269
Part Three Advanced Techniques
Chapter 13 Variations on the Basic Method 293
Chapter 14 Expanding from Usability Testing to Designing the User Experience 315
Afterword 333
Index 335
