
The Partnering Solution
Description
Alles über E-Books | Antworten auf Fragen rund um E-Books, Kopierschutz und Dateiformate finden Sie in unserem Info- & Hilfebereich.
The Partnering Solution shows employees and managers at every level how to work together, with a clear method, cutting-edge strategies, and practical tools. It is the first book to show readers how to achieve lasting results in a broad range of applications. Its methods will work equally well for large corporations and professional firms, universities and small groups, outsourcing and strategic alliances, government and voluntary associations.
"A profound and practical meditation on making project teams work and getting projects done." -David Hanitchak, Director of Planning and Construction, Massachusetts General Hospital
"Provides fresh insights, smart strategies, and pragmatic tools... a must-read for project leaders, project stakeholders, and service providers to improve their ability to deliver world-class projects effectively." -Dominic Bisignano, Manager, Facilities Development, EMC2 Corporation
"The authors provide practical guidelines that architects, contractors, engineers, and other professionals will find of enormous value as they seek to build a business and build profitable relationships." -Richard Fitzgerald, Director, Boston Society of Architects
All prices
More details
Other editions
Additional editions

Content
- Intro
- Title Page
- Copyright
- Dedication
- Contents
- Introduction
- Using This Book
- Our Core Case Organizations
- Chapter 1: The Babel Problem, the Partnering Solution
- The Babel Problem
- Forms of the Babel Problem
- Symptoms of the Babel Problem
- Causes of the Babel Problem
- 5 Economic Forces That Fuel the Babel Problem
- Solving the Babel Problem: The Unlikely Roots of the Partnering Solution
- The Partnering Solution Method
- Why the Partnering Solution Works
- Chapter 2: A Partnering Solution Album: 12 Key Case Applications
- Learning From Cases
- Partnering Between Organizations: Customer Satisfaction
- Partnering Between Organizations: Merger/Acquisition
- Partnering Between Organizations: Strategic Alliance
- Partnering Between Organizations: Preferred Vendor
- Partnering Between Organizations: Outsourcing
- Partnering Between Organizations: Project/Multiple Organizations
- Internal Organization Partnering: Service Departments (Accounting, IT, and Facilities)
- Internal Organization Partnering: "Departments at War"
- Internal Organization Partnering: Advisory Departments (Statistics and Design)
- Internal Organization Partnering: Monitoring Departments
- Internal Organization Partnering: Handoffs and Interdependencies
- Internal Organization Partnering: Multiple Departments
- Core Case Organizations' Partnering in Different Situations
- Chapter 3: 4 Classic Partnering Cases
- In-Depth Cases
- Case 1: New Project/Customer Partnering
- Case 2: Merger/Acquisition Partnering
- Case 3: Departments at War
- Case 4: Quiet Standoff
- Chapter 4: Taking Stock: Assessment Strategies and Tools
- Anchoring Partnering in Reality
- Taking Stock Generates Important Outcomes
- Why People Neglect Taking Stock
- How to Run an Effective Taking Stock Discussion: Predictable Problems and Tips
- Why Survey?
- Survey Applications in Partnering
- Customer Satisfaction Survey Template
- Analyzing and Using Survey Data
- Organizational Surveys
- 360-Degree Surveys
- Core Case Organizations' Experience With Taking Stock
- Chapter 5: Building Trust
- Why Building Trust Is Important
- Using Personality Profiles to Build Trust
- Other Trust-Building Activities
- Summary of Personality Typing
- Core Case Organizations' Experience With Building Trust
- Chapter 6: Clarifying Goals
- The Work of Clarifying Goals
- 4 Principles for Writing Goals That Deliver Optimal Results
- Sample Goals Statements: From Average to Excellent
- A Personal Note: The Unlikely Importance of Clarifying Goals
- Content Outcomes of Clarifying Goals
- Process Outcomes of Clarifying Goals
- Making the Goals Statement a Living Document
- Core Case Organizations' Experience With Clarifying Goals
- Chapter 7: Implementing Key Processes
- The Nature and Importance of Processes
- Clarifying Roles and Responsibilities
- Partnering Process Tool 1: Goal-Based Work Plan
- Case 1: Aligning the Finance Manager's Job With Partnering Goals
- Partnering Process Tool 2: The Information Needs Spreadsheet
- Partnering Process Tool 3: RFIs
- Core Case Organizations' Experience With Implementing Key Processes
- Chapter 8: Raising the Bar: Developing Partnering Opportunities
- Raising the Bar
- Case 1: Surpassing Original Goals
- Case 2: Developing New Services
- Case 3: Reebok Outsources Its Soccer Ball Manufacturing, Eliminates Child Labor
- Core Case Organizations' Experience With Raising the Bar
- Chapter 9: Partner, Heal Thyself: Addressing Key Internal Issues Essential for External Partnering
- External/Internal
- 5 Key Internal Issues
- Internal Performance Management Provides a Foundation for Partnering
- Case 1: The Annual Appraisal Problem
- Case 2: Quarterly Performance Discussions
- After Performance Management: Addressing the Other Internal Issues
- Core Case Organizations' Experience With Internal Processes
- Chapter 10: Improving Meetings and Group Communications Skills
- Improving Meetings Skills for Partnering
- Understanding Group Communications: Potential and Problems
- Partnering Meetings Without and With Skills
- Unfacilitated vs. Facilitated
- Frequently Asked Questions About Facilitation: Can I Really Do This?
- Chapter 11: Improving One-on-One Partnering Communications Skills
- How One-on-One Communications Affect Overall Partnering Success
- Typical One-on-One Situations in Different Partnering Arrangements
- Using a Personal Case to Improve One-on-One Skills
- The "Convince Him to Do the Right Thing" Case
- "Convince Him to Do the Right Thing": A Statistician's Personal Case
- Communications Skill for Partnering: I-Messages
- Communications Skill for Partnering: Active Listening
- In Summary: The Consultant's Lament
- Chapter 12: Partnering Leadership: Translating Partnering Initiatives Into Individual Actions
- Grassroots Definitions of Partnering Leadership
- Leadership Theory: Dead Ends for Partnering
- Leadership Theory: More Useful for Partnering
- Leadership Training for Partnering: The Content
- Leadership Training for Partnering: Process
- Chapter 13: Death by Outsourcing: The Partnering Mystery Case
- Scene of the Crime
- From Witness to Suspect
- In Deeper
- Construction Partnering
- Homework
- A Facilitator and a Detective
- The Partnering Meeting
- Wrap Up
- Chapter 14: Planning Your Own Partnering
- Planning for Action
- Identifying Situations for Using the Partnering Solution
- Qualifiers and Prerequisites for Effective Partnering
- Developing a Brief, Overall Partnering Plan
- Pre-Work and Planning
- Meeting 1 Agenda
- Using a Meeting Process Outline
- Meeting Tips
- Working on Follow-Through in the Partnering Meeting
- Between Meeting 1 and Meeting 2
- Partnering Meeting 2
- Getting External Help/Working With a Consultant
- Beware the "Subject Matter Expert" Partnering Facilitator
- Taking Action: Slowly, Thoughtfully, and With Humility
- Cautionary Notes
- Principles to Follow
- Moving From Planning Partnering to Taking Action
- Suggested Reading
- Index
- A Note for Readers Groups
- About the Authors
System requirements
File format: ePUB
Copy protection: Adobe-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Install the free reader Adobe Digital Editions prior to download (see eBook Help).
- Tablet/smartphone (Android; iOS): Install the free app Adobe Digital Editions or the app PocketBook before downloading (see eBook Help).
- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (not Kindle).
The file format ePub works well for novels and non-fiction books – i.e., „flowing” text without complex layout. On an e-reader or smartphone, line and page breaks automatically adjust to fit the small displays.
This eBook uses Adobe-DRM, a „hard” copy protection. If the necessary requirements are not met, unfortunately you will not be able to open the eBook. You will therefore need to prepare your reading hardware before downloading.
Please note: We strongly recommend that you authorise using your personal Adobe ID after installation of any reading software.
For more information, see our ebook Help page.
File format: ePUB
Copy protection: Watermark-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Use a reading software that can process the file format ePUB: e.g., Adobe Digital Editions or FBReader – both free (see eBook Help).
- Tablet/Smartphone (Android; iOS): Before downloading, install the free app Adobe Digital Editions (see eBook Help).
- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (not Kindle).
The file format ePUB works well for novels and non-fiction books – i.e., „flowing” text without complex layout. On an e-reader or smartphone, line and page breaks automatically adjust to fit the small displays.
This eBook uses Watermark-DRM, a „soft” copy protection. This means that there are no technical restrictions to prevent illegal distribution. However, there is a personalised watermark embedded in the eBook that can be used to identify the purchaser of the eBook in the event of misuse and to provide evidence for legal purposes.
For more information, see our eBook Help page.