
The 9 Types of Difficult People
Nick Robinson(Author)
Pearson Education Limited (Publisher)
1st Edition
Published on 6. October 2023
250 pages
978-1-292-45778-9 (ISBN)
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Description
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This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.
Decode the warning signs through stories of each type
Discover practical tools and techniques for dealing with each type
Find short exercises to help you build the right mindset for success
Boost workplace relationships with videos and an online quiz
Decode the warning signs through stories of each type
Discover practical tools and techniques for dealing with each type
Find short exercises to help you build the right mindset for success
Boost workplace relationships with videos and an online quiz
Reviews / Votes
"A real gem of a book, full of clear, insightful and practical advice on how to deal with difficult people in a caring and effective manner." Bridget Caldwell, BAFTA and double Royal Television Society award-winning Director and Producer"Compelling reading for anyone leading people. The book offers a practical, easy to understand framework, which will help you diagnose, address and resolve problems." Phil Jones MBE, Managing Director Brother UK, an Investors in People Platinum award-winning employer
"I have agonised about certain individuals and what they are doing to upset a high performing team. A book that should be on hand for any leader." Tony Attard OBE DL, Chairman of Panaz Group, Master of The Furniture Makers' Company (City of London livery company), past High Sheriff of Lancashire
"Not every difficult person is the same or can be managed in the same way. Nick gives you tools to identify, understand, and maximise their value." Ian Dormer CBE, (awarded for contribution to business), Chartered Director (CDir), HonFIoD, Managing Director Rosh Engineering Ltd
"An excellent self-help book as well as an important one to help leaders and managers understand team dynamics." Hilary Sutcliffe, Carnegie Centre Advisory Board Member, DAVOS workshop facilitator, Director of Society Inside.
More details
Language
English
Place of publication
Harlow
United Kingdom
Target group
College/higher education
File size
1,67 MB
ISBN-13
978-1-292-45778-9 (9781292457789)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions

Nick Robinson
The 9 Types of Difficult People: How to spot them and quickly improve working relationships
How to spot them and quickly improve working relationships
Book
10/2023
1st Edition
Pearson Business
€18.99
Shipment within 10-20 days
Person
Nick Robinson has been working as an Executive Coach since 1999, helping people to make their management and team roles as effective as possible and to be fulfilled at work. He coaches people in large and small businesses and organisations in the private, public and third sectors.
Content
Part One 1. Why you Need this Book to Deal with Difficult People 2. How to Use this Book 3. Why Things go Wrong at Work 4. Warning Signs at Work 5. The Matrix of Difficult People at Work 6. Quick Quiz to Identify Types 7. Summary of Types 8. Three Dynamic Principles to Fine-Tune Your Mindset 9. Visual Flowchart
Part Two 10. Type 1 - The Scary Specialist 11. Type 2 - The Dark Strategist 12. Type 3 - The Martyr 13. Type 4 - The Driving Force 14. Type 5 - The Revolutionary 15. Type 6 - The Empire Builder 16. Type 7 - The Worrier 17. Type 8 - The Rock 18. Type 9 - The People Pleaser 19. Who's Not Here? 20. In Pursuit of a Positive Workplace Appendix: Online and Other Resources
Part Two 10. Type 1 - The Scary Specialist 11. Type 2 - The Dark Strategist 12. Type 3 - The Martyr 13. Type 4 - The Driving Force 14. Type 5 - The Revolutionary 15. Type 6 - The Empire Builder 16. Type 7 - The Worrier 17. Type 8 - The Rock 18. Type 9 - The People Pleaser 19. Who's Not Here? 20. In Pursuit of a Positive Workplace Appendix: Online and Other Resources
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