
Know What You Don't Know
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Content
About the Author xv
Preface xvi
Chapter 1 From Problem-Solving to Problem-Finding 1
Chapter 2 Circumvent the Gatekeepers 27
Chapter 3 Become an Ethnographer 53
Chapter 4 Hunt for Patterns 73
Chapter 5 Connect the Dots 95
Chapter 6 Encourage Useful Failures 119
Chapter 7 Teach How to Talk and Listen 139
Chapter 8 Watch the Game Film 161
Chapter 9 The Mindset of a Problem-Finder 185
Index 195
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