Truth About Managing People, The

Preface vii



PART I THE TRUTH ABOUT HIRING



Truth 1 The Importance of "People Skills" 1
Truth 2 First Impressions DO Count! 5
Truth 3 Forget Traits; It's Behavior That Counts! 9
Truth 4 Brains Matter; or Why You Should Hire Smart People 13
Truth 5 When in Doubt, Hire Conscientious People! 17
Truth 6 Want Friendly Employees? It's in the Genes! 21
Truth 7 Don't Ignore Emotional Intelligence 25
Truth 8 Throw Out Your Age Stereotypes 29
Truth 9 Match Personalities and Jobs 33
Truth 10 Hire People Who Fit Your Culture: My "Good Employee" Was Your Stinker! 37
Truth 11 Good Citizenship Counts! 41
Truth 12 Realistic Job Previews: What You See Is What You Get 45
Truth 13 Manage the Socialization of New Employees 49



PART II THE TRUTH ABOUT MOTIVATION



Truth 14 Why Many Workers Aren't Motivated at Work Today 53
Truth 15 Telling Employees to "Do Your Best" Isn't Likely to Achieve Their Best 57
Truth 16 Professional Workers Go for the Flow 61
Truth 17 Not Everyone Wants a Challenging Job 65
Truth 18 When Giving Feedback: Criticize Behaviors, Not People 69
Truth 19 You Get What You Reward 73
Truth 20 It's All Relative! 77
Truth 21 Recognition Motivates (and It Costs Very Little!) 81
Truth 22 There's More to High Employee Performance Than Just Motivation 85
Truth 23 So Long Loyalty, Hello Employee Engagement 89



PART III THE TRUTH ABOUT LEADERSHIP



Truth 24 Five Leadership Myths Debunked 93
Truth 25 The Essence of Leadership Is Trust 97
Truth 26 Experience Counts! Not Necessarily! 101
Truth 27 Effective Leaders Know How to Frame Issues 105
Truth 28 You Get What You Expect 109
Truth 29 Charisma Can Be Learned 113
Truth 30 Charisma Is Not Always an Asset 117
Truth 31 Make Others Dependent on You 121
Truth 32 Successful Leaders Are Politically Adept 125
Truth 33 Ethical Leadership 129
Truth 34 Virtual Leadership: Leading from Afar 133
Truth 35 Leading Across the Generational Gap 137
Truth 36 Becoming a Mentor 141
Truth 37 Adjust Your Leadership Style for Cultural Differences, or When in Rome... 145



PART IV THE TRUTH ABOUT COMMUNICATION



Truth 38 Hearing Isn't Listening 149
Truth 39 Listen to the Grapevine 153
Truth 40 Men and Women Communicate Differently 157
Truth 41 What You Do Overpowers What You Say 161
Truth 42 The Value of Silence 165
Truth 43 Watch Out for Digital Distractions 169



PART V THE TRUTH ABOUT BUILDING TEAMS



Truth 44 What We Know That Makes Teams Work 173
Truth 45 2 + 2 Doesn't Necessarily Equal 4 177
Truth 46 The Value of Diversity on Teams 181
Truth 47 We're Not All Equal: Status Matters! 185
Truth 48 When Teams Are Appropriate, and When They're Not 189



PART VI THE TRUTH ABOUT MANAGING CONFLICTS



Truth 49 The Case for Conflict 193
Truth 50 Beware of Groupthink 197
Truth 51 How to Reduce Work-Life Conflicts 201
Truth 52 Negotiating Isn't About Winning and Losing 205



PART VII THE TRUTH ABOUT PERFORMANCE EVALUATION



Truth 53 Annual Reviews: The Best Surprise Is No Surprise! 209
Truth 54 Don't Blame Me! The Role of Self-Serving Bias 213
Truth 55 Judging Others: Tips for Making Better Decisions 217
Truth 56 Coping with Deviant Workplace Behavior 221



PART VIII THE TRUTH ABOUT COPING WITH CHANGE



Truth 57 Most People Resist Any Change That Doesn't Jingle in Their Pockets! 225
Truth 58 Use Participation to Reduce Resistance to Change 229
Truth 59 Creating Creative Employees 233
Truth 60 Employee Turnover Can Be a Good Thing 237
Truth 61 In Cutbacks: Don't Neglect the Survivors 241
Truth 62 Beware of the Quick Fix 245



References 249