
Communicating with RESPECT
Description
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Based on COIN for ED Professionals(TM), a peer-reviewed and published communication and influencing skills training program developed for Emergency Department health professionals, this book:
-presents the RESPECT model, a 7 principled framework enabling health professionals to influence effectively and respectfully in difficult and high stress situations
-introduces the approach of action learning, the secret to continuous improvement
-provides a rich collection of real stories from clinicians, case-studies, exercises, activities and self-assessment tools targeting professionals seeking to significantly improve not only their own communication and influencing skills, but also those of their colleagues.
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Content
- Intro
- Title Page
- Front Matter
- Acknowledgements
- Foreword
- Preface
- Chapter 0: Why this book and who is it for?
- Chapter 1: A different approach to training and change
- Chapter 2: Communication and influencing challenges that Emergency Departments face
- Chapter 3: The importance of RESPECT
- Chapter 4: Listen, Really Listen
- Chapter 5: Ask Questions and Clarify
- Chapter 6: Coaching - The Heart of Action Learning
- Chapter 7: Developing Insight into Conflict
- Chapter 8: Understanding Influencing Styles
- Chapter 9: Going beyond the ED
- References
- Appendix A - Self-Assessment Tools
- Appendix B - Activities for the COIN Special Interest Group Forum
- About the Authors
- Footnotes
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File format: ePUB
Copy protection: Adobe-DRM (Digital Rights Management)
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