
E-commerce Systems Architecture and Applications
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Content
- Intro
- Contents vii
- Preface xv
- Plan of the Book xvi
- 1 E-Commerce-Enabled Business Paradigm 1
- 1.1 E-Commerce Business Drivers 2
- 1.2 E-Commerce Value Propositions 4
- 1.3 E-Commerce-Driven IT Strategy Realignment 13
- 1.4 Characteristics of E-Commerce Systems 22
- 1.5 E-Commerce Business Domains and Respective E-Commerce Systems Requirements 30
- 1.6 E-Commerce Technology Architecture 36
- Notes 39
- 2 Information Appliances 41
- 2.1 Overview and Background 42
- 2.2 Enabling Characteristics of Information Appliances 46
- 2.3 E-Commerce Content 51
- 2.4 Choice of Information Appliances 64
- 2.5 Information Appliance System Software and Technologies 72
- 2.6 Matching Information Appliance Features With Business Process Requirements 81
- Notes and Web Sites 91
- Additional Web Sites 91
- 3 E-Commerce Systems Computing Networks 93
- 3.1 Network Computing Technologies 95
- 3.2 Internet Backbone 103
- 3.3 Wireless Network Backbones 115
- 3.4 Paging Network Backbone 123
- 3.5 Integrated Network Services 129
- 3.6 Formulating the Enterprise Virtual Network Architecture 132
- Notes and Web Sites 145
- Additional Web Sites 146
- 4 E-Commerce Services and Application Repositories 147
- 4.1 Application Access Gateways 153
- 4.2 E-Commerce Solutions 159
- 4.3 Enabling ERP Systems and Legacy Applications for E-Commerce
- 4.4 Knowledge Repositories 172
- 4.5 Live Agent Services 183
- Notes and Web Sites 191
- Notes and Web Sites 191
- 5 Establishing E-Commerce Application Access Infrastructure 193
- 5.1 Extranets 194
- 5.2 Applications Access Through Portals 205
- 5.3 E-Commerce Systems Operational Management and Control 211
- 5.4 E-Commerce Hosting 226
- Notes and Web Sites 230
- Additional Web Sites 230
- 6 E-Commerce Systems Technology Infrastructure 231
- 6.1 E-Commerce Systems Middleware 232
- 6.2 Directory Services: Glue for E-Commerce Systems 246
- 6.3 Internet Domain Name Service (DNS) 256
- 6.4 Enabling Groupware for E-Commerce and the Internet 263
- 6.5 E-Commerce Application Development Standards 276
- Notes and Web Sites 279
- 7 The E-Commerce Payment Infrastructure 281
- 7.1 Federal Reserve System 283
- 7.2 Credit Card Payments 285
- 7.3 Electronic Cash 295
- 7.4 Electronic Check Processing and ATM-Based Banking 299
- 7.5 Payment Models 306
- Notes and Web Sites 313
- Additional Web Sites and References 313
- 8 E-Commerce Systems Security 315
- 8.1 Security Services and Technologies 317
- 8.2 Network Security 323
- 8.3 Platform Security 337
- 8.4 The Certificate Authority (CA) Infrastructure 341
- 8.5 E-Commerce Systems Security-Cost and Risk Assessment 349
- 8.6 E-Commerce Systems Security Controls Enforcement 357
- Notes and Web Sites 362
- 9 Managing E-Commerce Systems Implementation Risks 363
- 9.1 Business Process Alignment 364
- 9.2 IT Process Alignment 371
- 9.3 Capturing and Retaining Customers 379
- 9.4 Using SLAs to Manage Outsourced Services 388
- 9.5 Understanding E-Commerce Legal and Regulatory Issues 395
- Notes and Web Sites 401
- Index 403
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