Entitled To Respect
How to be Confident and Assertive in the Workplace
Published on 1. June 2011
320 pages
978-1-84803-425-9 (ISBN)
Description
It is estimated that we spend half our waking life at work. If during our time at work we find ourselves full of self doubt, lacking in confidence, irritated, frustrated and not respected how can we enjoy this time? This book will re-ignite your self esteem and help you to command the respect to which you're entitled at work. It will provide you with practical tools that you can put into use immediately, enabling you to: * Be valued for who you are * Ask for what you're entitled to * Say 'no' when you have a right to do so * Have your opinions & ideas respected and heard * Stand up for yourself * Handle difficult situations calmly and successfully * Get the job promotion you deserve * Have greater all round confidence
More details
Edition
Digital original
Language
English
Place of publication
London
United Kingdom
Publishing group
Little, Brown Book Group
Edition type
Digital original
ISBN-13
978-1-84803-425-9 (9781848034259)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Conrad Potts | Suzanne Potts
How to be Confident and Assertive at Work
Practical tools and techniques that you can put into use immediately
Book
01/2015
Robinson
€16.50
Article exhausted; check different version
Persons
Suzanne and Conrad Potts
Content
Introduction; PART 1: THE TOOLBOX; 1. Behavioural flexibility; 2.What is assertion?; 3. Our verbal behaviour; 4. Non-verbal behaviour; 5.Visualisation; 6. Self-talk; 7. Rights and personal permission; 8. Beliefs; 9. Win:Win outcomes; 10. Saying noA"; 11. Meeting behaviours; PART 2: WORK SITUATIONS; 12. Handling aggression; 13. Productive appraisals; 14. Managing your boss; 15. Co-operative colleagues; 16. Healthy customer relations; 17. Fair disciplinary interviews; 18. Successful job interviews; 19. Contributing to meetings; 20. Asking for a pay rise; 21. Presentations to be proud of; 22. Assertive selling; 23. Handling senior managers; 24. Managing your staff; 25. Reliable suppliers; 26. Working with volunteers; 27. Further help needed?; Index.
