Process-Oriented Dynamic Capabilities
Framework Development, Empirical Applications and Methodological Support
1st Edition
Published on 2. December 2013
XI, 60 pages
978-3-319-03251-1 (ISBN)
Description
This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.
More details
Series
Language
English
Place of publication
Cham
Switzerland
Publishing group
Springer International Publishing
Target group
Professional and scholarly
Product notice
Reflowable
Illustrations
XI, 60 p. 12 illus.
File size
1,50 MB
ISBN-13
978-3-319-03251-1 (9783319032511)
DOI
10.1007/978-3-319-03251-1
Schweitzer Classification
Other editions
Additional editions
Ralf Plattfaut
Process-Oriented Dynamic Capabilities
Framework Development, Empirical Applications and Methodological Support
Book
12/2013
Springer
€53.49
Shipment within 10-15 days
Content
Exposition.- Research Background.- Research Approach.- Results.- Discussion.- Conclusion.
